Customer Service Data Entry

Nilratan Majumdar

Mobile: +918*********, 090********

Email: ********************@*****.***

Career Objective

To obtain a position in your company which utilizes the achievements, skills, strategic thinking, and leadership abilities, which enable me to consistently exceed earnings goals under less than ideal economic conditions.

Work Experience

•Working as Customer Service Executive in Voice Process For IFB Process in Tata Business Support Services Since 2 years (21st September 2013 to 5th October 2015)

•Handling inbound calls.

•Serves as a basic point of contact for customers with complaints, queries, request, feedbacks etc.

•Prepares daily reports on the daily activities of Customer Care team

•Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner.

• Having experience in E-mail support.

• Attending Outbound calls towards customer issues.

•Currently working in Icici bank as a phone banking officer.i have completed one year 2 month in icici bank

•My responsibility is to cancel the credit card and retain the customer, need to close the service request which customer raised from internet banking.

Educational Qualification

Course

University

Year

Percentage

SSC

Board of Secondary Education

2008

61%

INTER

Board of Intermediate Education

2010

55%

DEGREE B.sc(cs)

AIISR

2013

76.33%

Technical Skills

•Operating Systems : Windows 8, Windows 7, Windows xp

•Typing : 50 Wpm.

•Packages : PGDCA, DATA ENTRY, Ms-Office

Skills

•Comprehensive problem solving abilities, ability to deal with people diplomatically, willingness to learn.

•Good communication and relationship building skills.

•Self-motivated and result oriented.

Strengths

•Good Communication and Presentation Skills

•Hardworking and Committed.

•Systematic Organized and ability to handle Pressure.

•Positive attitude and adaptive to change.

Personal Profile

Father’s Name : Swapan Majumdar

Date of Birth : 12-08-1993

Marital Status : Single

Languages Known : English, Hindi, Bengali, Telugu & Assami

Hobbies : Photography, Cooking, Listening Music

Address for Communication : Ramalayam Road, Kukatpally-500072

Date:

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