Customer Service Sales

Profile

Excellent organizational skills; manage projects efficiently; outstanding marketing knowledge; and excel in trouble shooting. Perform at a high level of administrative competence. Effectively achieves and surpasses project goals and deadlines. A strong team worker and motivator with versatile expertise.

Education

University of Central Oklahoma, Edmond, OK May 2011

Masters of Business Administration

University of Central Oklahoma, Edmond, OK December 2007

Bachelor of Business Administration, International Trade, Minor in Marketing

Skills

Excellent oral communication skills and analytical skills

Microsoft Works programs: Excel, PowerPoint, Word

Able to type 40 wpm

Merchandising and cross-selling

Inventory management and monitoring of labor costs

Hiring and training

Excellent customer service, communications and interpersonal skills

IBM touch-screen computer register mechanisms

Ability to confidentially interact with executive management levels

Ability to plan, organize, develop and implement policies and procedures

Experience – MBA Program

Media Specialist and Research Assistant, Student Consulting Project

Full Cup Coffee Shop February 2011 – May 2011

Worked with a team to develop plans for expanding the client’s customer base among the local university population. Plans included hosting student interest nights, creating a friendly-user, hospitable collegiate environment while increasing the presence of family-oriented environment.

Researched methods of demographics, business data collection that would provide a business case in the development of a business need for expansion.

Utilized deductive reasoning support the additional menu catering offerings to include, but not limited to, sandwiches and other café foods, resulting in increased revenue and profits.

Media Specialist and Research Assistant, Student Marketing Project

Calm Waters (non-profit) October 2010 – December 2010

Formulated a marketing plan aimed at increasing donations to fund programs for family-troubled youth. Programs such as therapy access center, volunteer efforts to provide emotional support after a tragic event.

Provided group counseling for school-aged children who had undergone a loss of a family member.

Development methods in providing internet engine ideas to petition monetary donations for the program.

Employment History

Sales Associate

Talbot’s October 2013 – September 2016

Offers elite customer service and has a high retention customer rate.

Assists in all areas of the sale floor that includes cashier training management and the training of new hired associates.

Consistently meets and retains credit card transaction weekly goals.

Maintains merchandising product flow, ensuring product availability.

Lead Cashier

Bath & Body Works, Quail Springs Mall August 2008 – September 2013

Provided excellent customer service and maintained high sales conversion rates.

Assisted in achieving and exceed the store’s quarterly quotas.

Supported the management team during the ramp-up of the holiday season to achieve the daily sales plans, which included Average Dollar per Sale; Units per Transaction, Customer Conversions.

Trained new hires on all aspects of the store operations, specializing in the cash-handling procedures, register transactions, inventory of merchandise, customer product recommendations, cleanliness upkeep of the store, merchandise floor sets of products; updated and managed marketing collateral of displays.

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