Walter T. Moreland

“Guest Service Extraordinaire”

**** ****** **.

Cleveland Heights, OH 44121

Mobile Anytime: 917-***-****

Email: acx5m5@r.postjobfree.com

July 2016-Present

Marble Room Restaurant; Opening Date Pending; Cleveland, OH

Executive General Manager

January 2015-July 2016

Hyde Park Prime Steakhouse; Beachwood, OH

General Manager of Property

November 2013-December 2014

The Capital Grille Wall street; NY, NY

Sales Representative

September 2007-September 2013 (Most Valued Achievement)

Hyde Park Restaurant Group; Beachwood, OH

Corporate Director of Training/Development

Helped to improve all restaurant locations within the company to receive

•

an "A" rating for health and sanitation requirements in the states of NY,

MI, OH, PA. FL

Organized Serv Safe training and testing for all managers in order to raise

•

the awareness of health department standards

Created and implemented new training systems to be used in all locations

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Created training DVD’s for sanitation, HACCP and Steps of Service

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Implemented company safety program which included weekly focus topics

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for all employees lowering the company’s insurance costs

Developed a guest service seminar for all sales associates to improve

•

company wide check average which helped to improve overall company

wide sales and guest service

Opened the Daytona Beach location in late 2007 and was able to have

•

this location up and running in 8 weeks due to new training system; this

location was used as a test for the new system; system successful rolled

out in all locations

Sent to open the Sarasota, FL location to hire and train staff in 2008

•

Developed and trained several Assistant Managers into General

•

Managers as well as opened 11 new restaurants

Oversaw 16 Locations with 900+ employees

•

Responsible for the training of all employees in all locations

•

Performed annual audits maximizing revenues

•

Created and implemented all training materials

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Increased employee retention by 25%; helped reduced company

•

management turnover 50% through effective training and follow up

Additional Experience:

2005-2007 Oakwood Country Club

Cleveland Hts, OH

Food & Beverage Director

2002-2004 Beechmont Country Club

Orange Village, OH

Banquet Manager

2001-2003 Romano’s Macaroni Grill

N. Olmsted, OH

Service Professional/Developer

1999-2002 Oakwood Country Club

Cleveland Heights, OH

Banquet Manager

1998-1999 Oakwood Country Club

Cleveland Heights, OH

Banquet/Patio Supervisor

1997-1998 Oakwood Country Club

Cleveland Heights, OH

Server

1996-1997 Oakwood Country Club

Cleveland Heights, OH

Busser

1994-1996 Hair Do's

Cleveland, OH

Receptionist

Certifications:

TIPS Certified Alcohol Awareness Instructor: NY, Ohio, Pennsylvania,

Florida and Michigan

Serv Safe Certified 3-2013-2018

Education:

1998-Cleveland School of the Arts, Cleveland OH

References:

Available Upon Request

Contact this candidate