Customer Service Manager
Resume:
Walter T. Moreland
“Guest Service Extraordinaire”
Cleveland Heights, OH 44121
Mobile Anytime: 917-***-****
Email: **************@*****.***
July 2016-Present
Marble Room Restaurant; Opening Date Pending; Cleveland, OH
Executive General Manager
January 2015-July 2016
Hyde Park Prime Steakhouse; Beachwood, OH
General Manager of Property
November 2013-December 2014
The Capital Grille Wall street; NY, NY
Sales Representative
September 2007-September 2013 (Most Valued Achievement)
Hyde Park Restaurant Group; Beachwood, OH
Corporate Director of Training/Development
Helped to improve all restaurant locations within the company to receive
•
an "A" rating for health and sanitation requirements in the states of NY,
MI, OH, PA. FL
Organized Serv Safe training and testing for all managers in order to raise
•
the awareness of health department standards
Created and implemented new training systems to be used in all locations
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Created training DVD’s for sanitation, HACCP and Steps of Service
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Implemented company safety program which included weekly focus topics
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for all employees lowering the company’s insurance costs
Developed a guest service seminar for all sales associates to improve
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company wide check average which helped to improve overall company
wide sales and guest service
Opened the Daytona Beach location in late 2007 and was able to have
•
this location up and running in 8 weeks due to new training system; this
location was used as a test for the new system; system successful rolled
out in all locations
Sent to open the Sarasota, FL location to hire and train staff in 2008
•
Developed and trained several Assistant Managers into General
•
Managers as well as opened 11 new restaurants
Oversaw 16 Locations with 900+ employees
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Responsible for the training of all employees in all locations
•
Performed annual audits maximizing revenues
•
Created and implemented all training materials
•
Increased employee retention by 25%; helped reduced company
•
management turnover 50% through effective training and follow up
Additional Experience:
2005-2007 Oakwood Country Club
Cleveland Hts, OH
Food & Beverage Director
2002-2004 Beechmont Country Club
Orange Village, OH
Banquet Manager
2001-2003 Romano’s Macaroni Grill
N. Olmsted, OH
Service Professional/Developer
1999-2002 Oakwood Country Club
Cleveland Heights, OH
Banquet Manager
1998-1999 Oakwood Country Club
Cleveland Heights, OH
Banquet/Patio Supervisor
1997-1998 Oakwood Country Club
Cleveland Heights, OH
Server
1996-1997 Oakwood Country Club
Cleveland Heights, OH
Busser
1994-1996 Hair Do's
Cleveland, OH
Receptionist
Certifications:
TIPS Certified Alcohol Awareness Instructor: NY, Ohio, Pennsylvania,
Florida and Michigan
Serv Safe Certified 3-2013-2018
Education:
1998-Cleveland School of the Arts, Cleveland OH
References:
Available Upon Request
Contact this candidate