Mark D. Rodriguez NMLS # *******

***** ****** **. ***** ****, Ohio 44142 216-***-**** acx5jv@r.postjobfree.com

Work History

NLC Loans, Independence, Ohio August 2016-December 2016

Nations Lending Corporation is a leading, full service, residential mortgage lending and

Mortgage refinance company. Which offers a wide variety of mortgage products for

homeowners and home buyers across 44 states.

Personal Mortgage Advisor, August 2016- December 2016

Interview prospective loan applicants to determine up front eligibility and screen for approval.

Determine borrowers immediate and long-term financial goals and objectives thru relationship

building and recommending an appropriate loan program.

Completing and submitting completed loan applications and ensuring compliance of federal

guidelines.

Ensure loan applicant provides required information and supporting documentation.

Manage applicants expectations related to processing times, interest rates, costs and closing

dates.

Utilized company provided sales leads to generate business thru outbound phone solicitation.

AT&T, Cleveland, Ohio 2000-2015

AT&T, a $135 billion dollar, multinational Telecommunication Corporation. Second largest

Mobile Telephone provider in the United States, providing Home Phone, High Speed Internet,

Broadband and Satellite Subscription Television Service.

Sales Service Representative, 2000 -2015

Instrumental in keeping the Cleveland Call Center the top performing center in the Midwest

Region.

Exhibit strong focus in achieving monthly Sales, Win-back and Retention objectives and metrics.

Negotiate service contracts through direct client interaction for the purpose of acquiring and

retaining AT&T products and services.

Provide Elite Customer Service through relationship building with a sense of urgency resulting

in one-call resolution.

Collaborate daily with the Technical Support, Dispatch and Repair departments to resolve client

service issues.

Investigated and resolved customers billing issues through service order interpretation as well as

billing and sales operating systems.

Excellent training and communication skills. Proven ability to communicate with and train both

individual and groups.

Mail-Well Envelope Company, Brooklyn, Ohio 1992-2000

Shipping and Warehouse Supervisor, 1996-2000

Strong focus in meeting daily time critical shipments and deadlines.

Vastly improved morale of a demoralized department by holding weekly meetings. Listening to

employee complaints and setting realistic goals.

Proven ability to recognize and isolate potential problems, develop viable alternatives and

implement timely, remedial action.

Developed a double check system to avoid shipping errors and additional costs to reship and

restock product.

Supervised 18 union employees, emphasizing teamwork, accountability and promoting

efficiency.

Sales/Customer Service Representative, 1992-1996

Prepared Government (GSA) Prime Bids for annual purchase value up to $1.1 million dollars.

Maintained total responsibility from bid to shipment, negotiated changes in quantity, price and

delivery schedules.

Reviewed dormant accounts, called clients and revived a substantial number of these customers

through relationship building over a period of time.

Highly effective liaison between customer and manufacturing facility.

Served as customer advocate to obtain machine time necessary to manufacture customer

products. Requiring tact, diplomacy and well developed personal skills.

Mark-all Products Company, Inside Sales/ Customer Service Representative, 1989-1992

Revco Drug Store Inc., Store Floor Manager, 1977-1989

Education

Cleveland State University, Cleveland, Oh. 1984-1987

BBA Bachelors in Business Administration specialized in Marketing

Licenses

Mortgage lending licenses: Ohio, Oregon, Delaware, Rhode Island, North Dakota, Massachusetts,

Michigan, Texas, Arizona, Colorado and Maryland.

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