Eileen Jones

**** **** **** *****, *****, OK ****4

Cellular 918-***-****, acx5jk@r.postjobfree.com

PROFESSIONAL SUMMARY

. Credit Card Services/Charge Back Department

. Processed American Express inquiries that were disputed,

for American

Airlines. Researching and submitting documentation to

American Express.

. Determined if travel was complete, tickets were exchanged

or if the card

member should receive a refund.

. SAP procurement, implementation, setting up new customer

accounts, and

editing customer files

. Processed customer invoices 300-700 weekly and processed

monthly statements.

Applied on account payments to invoices, to clear, open

invoices.

Processed refunds per customers

request.

. General ledger adjustments, invoiced sales orders and

applied credits using Oracle software

. Articulate, results-oriented accounting specialist.

Forecasting accounts payable

invoices that are due for payment.

. Excellent communication and problem solving skills. Strong

organizational

skills.

SOFTWARE EXPERIENCE

. Rapid - History of airline tickets, purchased, exchanged

and canceled.

. ACS - Certified flight manifest, passenger segment - Proof

of flight operation

. E-PNR - Detailed information regarding tickets that were

purchased,

exchange or requests for refunds.

. Microsoft Office 2007 & 2010 - Excel, Outlook, Word

. Great Plains, JD Edwards, BAAN, Peach Tree, Microsoft

Dynamics Solomon

. Alchemy web databases - PNC daily remittance images. Houses

images of

payment information for animal health and Capgel.

. Credit memos or rebate refunds - Defined between credit

memos/rebate

refunds and overpayments. Resolved on account payments,

Invoicing or

processing a refund.

. ICE- (Inet Credit Exchange) - Searching for accounts in the

ICE database.

ICE gives the accounts receivables a snapshot of a

customer's credit history.

Recent inquiries and potential risk alert and annotations.

. Lazervault - This is the server that retains the animal

health customer

statements, sent monthly to customers. This is used

during cash application to

determine what invoice or credits the customer is paying.

. RCS - (Revenue Cycle System) the order management system

used by Pfizer,

Inc

EXPERIENCE

March 2013 Accounting Principals Tulsa, Oklahoma

June 2015

Credit Card Services Agent

Assigned to American Airlines

Researched and processed American Express inquiries about travel that

was being disputed by the card member. Processed refunds back to the

passenger's credit card

Offered travel vouchers and hotel coupons

to compensate passengers.

March 2012 Addison Group/Accounting Principals, Tulsa, Oklahoma

March 2013

Accounting Specialist

Accounts Receivable Dept - Invoicing, setting up accounts and

updating

Customer files.

Applying payments from lockbox baches, adjusting general ledger

accounts.

Assisting procurement vendors with submitting invoices.

Researching invoices

Provided support for the purchasing department and order entry.

Accounts Payable - Matching purchase orders, receiving

documents and

invoices, processing payment for weekly check runs

August 2011 Townsend & Associates

Memphis, Tennessee

January 2012

Credit Analyst

Assigned to Pfizer - Animal Health Division

Responsible for clearing weekly credit card sweep report.

Processed refunds to customers for the animal health division.

Analyze credit data and financial statements to determine the

degree of risk

Involved in extending credit.

Prepared reports that included the degree of risk involved in

extending credit

and adjusting credit limits.

Reviewed commercial customer files to identify and select

delinquent accounts

for collections.

March 2010

July 2011 Accountemps Memphis, Tennessee

Accounting Specialist

Assigned to Buckman Laboratories-

Accounts Payable using the BAAN software, matching required

documents,

Assuring payments were paid according to purchase order

agreements.

Processing 1500-2000 invoices per month. Preparing weekly check

runs

Audited expense reports approximately 300 a week.

Applying payment from lockbox batches and direct mail.

Invoicing sales orders, processing refunds that are due to

customers.

June 2004 Truth, Inc Memphis, Tennessee

February 2010

Office Manager

Approved new commercial accounts and set credit limits.

Set-up polygraph appointments according to Tennessee law.

Invoiced clients for polygraph and background check services.

Processed

Polygraph findings and summary reports.

Maintained accounts receivable and payable accounts.

Created proposals to commercial accounts, presenting company

services.

Delivered proposals and contracts for approvals.

August 1999

May 2004 Marsh Inc. Memphis, Tennessee

Accounting Specialist

Audited expense reports for Memphis managers and employees

Processed monthly expense reports 350- 500

Analyzed the trial balance of payments due to insurance

carriers.

Processed payments to clients for return premiums.

Authorized emergency payments to insurance carriers and

clients.

Assisting accounts payable department, resolving problems with

the purchase

Orders. Building a strong rapport with insurance

representatives to resolve

Premium discrepancies.

Reviewed policies and procedures with management to maintain

awareness of

Preventative measures.

Researched loss revenue, for the region that I was assigned.

Mentored new employees on company policies and procedures.

Education

June 2016 - Tulsa Community College

Attending - Major: Marketing

Sept 2013-May 2015

Explore Nations Bible College

Associate Degree May 30, 2015

Major: Theology

Please accept the enclosed resume as an expression of interest in exploring

employment opportunities with your organization in your accounting

department. I am a candidate worthy of consideration. I am well respected

in my profession as an upstanding, hard-working individual who can be

counted on to "get the job done." Though my resume is detailed and

comprehensive, it cannot fully demonstrate the manner in which I have

achieved success. Character, personality, and the ability to work in a team

environment can be evidenced in a personal meeting. I would welcome an

interviewing opportunity at your earliest convenience. Thank you for your

time and consideration. I am certain that I can be a contributing member of

your company.

Sincerely,

Eileen B Jones

Contact this candidate