Medical Customer Service

Jose Zuniga

**** ***** ***** **. *** Vegas, Nevada, 89102 702-***-**** ****.*.******.****@*****.***

Work Experience

UNITED STATES ARMY RESERVE, LAS VEGAS, NV

Health Care Specialist, Oct 2012 – Present

Monitor and authorize entrance and departure of employees, visitors, and soldiers to guard against theft and maintain security of premises.

Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Circulate among visitors, and soldiers to preserve order and maintain health.

Call police or fire departments in cases of emergency, such as fire or in presence of injury.

Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.

Supply, operate, or maintain personal protective equipment.

Verify that safety equipment such as hearing protection and respirators is available to employees, and monitor their use of such equipment to ensure proper fit and use.

Administer first aid treatment or life support care to sick or injured persons in prehospital settings.

Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs or treatment.

Immobilize patient for placement on stretcher and ambulance transport, using backboard or other spinal immobilization device.

Comfort and reassure patients.

Maintain vehicles and medical and communication equipment and replenish first aid equipment and supplies.

Coordinate work with other emergency medical team members or police or fire department as well as Military personnel.

Attend training classes to maintain certification licensure, keep abreast of new developments in the field, or maintain existing knowledge.

Trailblazers Diagnostics, LAS VEGAS, NV

Laboratory Technician’s Assistant, Jan 2015 – Sept 2015

Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.

Answer telephones, direct calls, and take messages.

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

File and maintain records.

Maintain files, such as maintenance records, bills of lading, or cost reports.

Answer telephones, direct calls, and take messages.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Perform routine laboratory tests and sample analyses.

Advanced Pain Management Center, LAS VEGAS, NV

Medical Assistant, Sept 2015 – Dec 2015

Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.

Record patients' medical history, vital statistics, or information such as test results in medical records.

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

Interview patients to obtain medical information and measure their vital signs, weight, and height.

Clean and sterilize instruments and dispose of contaminated supplies.

Show patients to examination rooms and prepare them for the physician.

Contact medical facilities or departments to schedule patients for tests or admission.

Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.

Greet and log in patients arriving at office or clinic.

Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.

Schedule appointments for patients.

Caesars Entertainment, LAS VEGAS, NV

Security Officer with Emregency Medical Technician Certification, Dec 2015 – Jul 2016

Provide a friendly and safe environment for our guests and team members while protecting company assets.

Routinely patrol assigned areas while providing guest assistance.

Alert for safety hazards or related concerns, medical emergencies

Security Officers (EMT) will evaluate all medical emergencies, upon their arrival at the scene

Perform medical training and train employees.

Perserve life and prevent injuries.

Write reports detailing events surrounding an injury on property.

Education

ED W. CLARK HIGH SCHOOL, LAS VEGAS, NV

High School Diploma, Jun 2010

ACADEMY OF HEALTH SCIENCES, FORT SAM HOUSTON, TX

Graduated Apr 2013

U.S. Army Medical Department Center and School also known as AMEDDC&S

Nationally Registered Emergency Medical Technician 2013

68W- United States Army HealthCare Specialist

Additional Skills

Excellent communication skills, developed through experience in [retail, customer service.]

Interpersonal and relationship building skills proven through work experience.

Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Flexible team player who prospers in a fast-paced work environment based on past experience [balancing a full course load while in the military.]

Detail oriented.

Calm and Organized.

Attention to Detail.

Basic Cardiac Life Support (BCLS/CPR) 2016

Quick Reaction Immediate Situation

Bilingual Spanish

Contact this candidate