Network Analyst
Resume:
Deepak Suri
* ******* **, *************, ** ***** ***********@*******.*** 609-***-****
Project Manager / Network Analyst
IT Professional Management Innovative Solutions
Knowledgeable, results-driven IT professional leveraging proven strengths in the planning, implementing and management of state of the art information solutions facilitating corporate growth. Demonstrated repeated success as PC Support Specialist, providing upgrades, maintenance and troubleshooting at various Corporate/Client sites. Track record of over ten years of solid IT/service management experience, creating highly successful levels of productivity. An accomplished, innovative problem-solver with exceptional ability to balance technological, analytical, and customer service skills. Strong written, verbal and interpersonal ability. High-performance, talented key contributor with extensive technical and organizational aptitude. Polished, persuasive communicator and negotiator; forms productive working relationships with individuals from diverse backgrounds and at all organizational levels.
Core Competencies
Business Planning
Delivering ROI
Strategic Negotiations
Project Management
Disaster Recovery Site Implementation
Internet/Research
Product Planning & Development
Competitive Software Development
Process Reengineering
Security Services
Liaison (Corp-Vendor)
LANs/WANs
Systems Configuration
Operations Management
Staff Leadership & Development
Detail Orientated
Client Relations and Service
Client/Server Technology
Networks
Process Improvement
Key Contributions
Agent of Corporate growth who grew division’s profit margin in access of 70%;
Increased billing sales, product sold, new purchase sales over 30%;
Catalyst for company process improvement as champion of innovative solutions strategies and forward thinking strategic planning;
Confident, personable and polished communicator skilled at building high level business relationships with “C” level executives resulting in strong closing skills;
Highly effective leader who combated the rampant spread of viruses through setting up central anti-virus server at multiple locations, forcing Windows updates to all PC’s in network;
Uniquely qualified to produce measurable results in both established organizations and smaller emerging businesses
Software skills include: Microsoft Products(Windows 7, Server 2008/2012), Novell, VMware vSphere experience, Avamar Administration, Cisco ASDM-IDM Firewall, Barracuda Spam Filtering, Triton Web Security, Lotus Domino Administration, Blackberry/10 Administration, Symantec Endpoint Administration, AS/400, SRM
Certification in VMware(VCA), Network+, Security+, MCSE, Windows 2000/2003, Linux +, A+, CCNA,, HP, Acer, Lexmark, IBM, Toshiba, Compaq, AST, Minolta and Canon Products.
Expertise includes: NAS, Routers, Switches, Access Points, Hubs and Wireless products, LAN cable runs
and troubleshooting.
Professional Experience
Giles and Ransome, Inc. – Bensalem, PA – Dec. 2004-Present
Network Analyst
Giles & Ransome Inc., headquartered in Bensalem, PA, is the authorized distributor for Caterpillar in Southeastern Pennsylvania, Southern New Jersey, and Northern Delaware.
Key Achievements:
Provide technical support for all company employees as two man help-desk (700+ w/10 remote sites)
Headed project to upgrade the Infrastructure, Software, and Hardware for financial application
Implemented a DR Site project for Hardware, Infrastructure, and Software
Collaboration with senior management, functional managers, and end-users to plan business technology
Build, configure and deploy new Laptops/Desktops by streamlining the build process within a day
Use remote access to troubleshoot/fix users issues
Handled all company employee mobile requirements
-Blackberry / iPhone/ iPad/ Air Cards
Maintain, troubleshoot, and upgrade all physical and virtual servers within the organization
Implement and maintain the call tracking system
Maintained and lead all laptop/desktop roll-outs
Procurement for all company hardware requirements
-Laptops, Desktops, Printers, Monitors, & Projectors
Headed project to upgrade the Infrastructure, Software, and Hardware for financial application
LEXICON INTERNATIONAL CORP. – Langhorne, PA – April 2001 – Dec. 2004
Service Manager
Lexicon International Corporation and its VSC Services Division offer full business automation services including Computer Networkin, Computer Systems, Consultation, Full Internet Services, and complete Software integration service. Lexicon International, operating from the Bensalem location, VSC Services has access to substantial replacement parts, full computers, network systems, and peripherals
Key Achievements:
Provide technical support for all company clients
Build, configure and deploy new Servers/Desktops
Provide service for all upgrades, maintenance and troubleshooting at various Client sites
Provide technical service for all walk-in clients
Implement new software installations and equipment upgrades
Working experience with Active Directory/Group policy
COMPUTER HARDWARE MAINTENANCE COMPANY – Langhorne, PA -October 1997 – April 2001
Assistant Depot Manager from May 2000 to April 2001
Senior Tech – Campbell Soup Account from May 1999 to April 2000
Depot Tech – CHMC from May 1999 to April 2001
Lead Tech/Supervisor – Schering Account from May 1998 to May 1999
Help Desk Analyst for Okidata Account from October 1997 to May 1998
CHMC or ISS Solutions, a strategic affiliate of Geisinger Health System, is a leading provider of customized technology lifecycle management solutions to healthcare, government, education, and commercial clients. For over 30 years, ISS Solutions has collaborated with more than 200 clients to deliver integrated business solutions, which include: healthcare technology assessment, management, and maintenance services; information technology assessment, network design, management, acquisition and maintenance services; and a 24 x 7 technical contact center. ISS Solutions is headquartered in Langhorne, Pennsylvania, and operates in and serves the mid-Atlantic region of the U.S.
Key Achievements:
Oversee account activity and personnel issues
Coordinated all roll-outs for Software/Hardware Compliance
Asset & Inventory Coordinator
Supervised all technicians (3 to 12 per account)
Served as a Liaison between Client and Corporate
Worked with Senior VP, Programmers, & Infrastructure personnel in implementing new technologies & hardware
Streamlined the roll-out process for hardware/software upgrades (cutting build time in half)
MATSUSHITA ELECTRIC CORPORATION – Langhorne, PA – September 1996 to January 1998
Lead On-Line Tech Computer/Fax Support
Assist customers in operation of various products
Responsible for customer service, and troubleshoot customer complaints
Education and Credentials
Walden University: August 2016 -
Enrolled in Master of Information Systems Management
VMware University December 2014 – February 2015
Certification for VMware Certified Associate – Data Center Virtualization
Villanova University July 2013 – March 2014
Project Management
Diploma in IS/IT Project Mgmt.
Diploma in Mastering Project Mgmt.
Diploma in Advanced Strategic Project Mgmt.
Diploma in Project Mgmt. Strategic Design & Implementation
Devry University – North Brunswick, NJ – April 2007 – June 2009
BS Technical Management
KOENIG SOLUTION, LTD. – New Delhi, India – October 2000 – November 2000
Completed MCSE Track Program
Administering Windows 2000 Advance Server, Directory Services, and Network Infrastructure
INSTITUTE OF NETWORK TECHNOLOGY LTD. – New Delhi, India – October 2000 – November 2000
Completed CCNA Track Program, knowledge of OSI layer, internetworking
Operating System, Understanding and configuring TCP/IP, Routing and IPX/SPX protocols
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