Customer Service Sales
Resume:
Dean Fincher
Kilgore, TX *****
*********@*****.***
Focus on providing quality service to improve organizational effectiveness and enhance quality of operations. Have competencies in employee management, financial and budgeting analysis, product servicing and repair, and problem solving techniques. EDUCATION: Data Processing Program
El Centro Jr. College (1986)
Thomas Jefferson High School, Dallas, TX (1984)
PROFILE: Leadership and Customer Service Management:
Enhanced customer service experience and promoted store profitability through utilization of quality sales techniques and knowledge of effective inventory management.
Ensured optimal employee performance and output quality through application of strong leadership skills and timely response to customer issues, concerns, and requests. Profitability Management and Operational Effectiveness:
Enhanced organizational growth and development through analysis of potential customer acquisition opportunities and implementation of new promotional item initiatives.
Improved profitability of both employer and customers by understanding stakeholder needs and promoting optimal operational and financial growth opportunities. EXPERIENCE: Commercial Operations Supervisor: Progressive Waste Solutions (2015 – Current)
Supervised 11 front load (FEL) drivers and 4 roll-off drivers and ensured scheduling of routes was properly maintained and updated for optimal efficiency and profitability.
Coordinated employee safety meetings and conducted required inspections to verify all DOT regulations were in compliance and all vehicles remained in proper working order.
Performed daily and monthly Smith Safety Training with all drivers to maximize knowledge and awareness of potential risks and enhance performance of safety protocols.
Reviewed operational statistics and analyzed financial data of customer pricing, sales, and expenses to ensure organizational growth and to maximize financial profitability.
Resolved customer issues and complaints in a timely manner, maintained a positive relationship with city council members of the company’s municipal contracts, and corrected other operational issues to enhance the overall customer experience.
Managed the human resources process of interviewing, hiring, and training of new employees as well as providing any disciplinary actions required for company drivers. Brookshire Grocery Co. Account Manager: Grupo Bakeries/Mrs. Bairds Bread (2010 – 2014)
Developed initiatives for selling new promotional items and communicated optimal pricing changes to offer profitable opportunities for both the employer and customer.
Initiated sales calls for 153 Brookshire’s stores for purchase of bread, sweet baked goods, chips/salty snacks to promote effective inventory management at each customer location.
Forecasted sales plans to maximize profit growth opportunities and presented plan objectives to Brookshire’s and Grupo Bakeries’ management for review and approval.
Managed scheduling of promotions and pricing for new goods and ensured proper inventory placement through effective aisle schematics and space allocation techniques. Regional Sales Manager: Grupo Bakeries/Mrs. Bairds Bread (2007 – 2010)
Managed sales programs for 60 sales routes for the East Texas area, entire state of Louisiana, and portions of Arkansas and Mississippi.
Reported budgeted and actual profit and loss statements to executive management.
Improved quality of customer service and handled escalated customer issues/complaints.
Supervised 60 Sales Representatives and 10 Sales Supervisors to ensure effective and high quality sales programs were implemented and accounts were properly serviced.
Managed human resources function including hiring/termination of employees, performance evaluations, compensation packages, and employee problem resolution.
Opened new sales markets in Southern Louisiana and expanded customer acquisition through identification of profitable real estate/depot opportunities. Route Sales Supervisor: Grupo Bakeries/Mrs. Bairds Bread (1999 – 2007)
Improved effectiveness and efficiency of 15 Sales Representatives for areas in the East Texas and Louisiana markets and promoted overall profitability of company accounts.
Advised the organization on acquiring new profitable contract opportunities and handled all bidding activity of the potential customer contracts.
Administered human resource functions for the Sales Representatives including payroll, hiring/terminations, and resolved employee complaints/issues in a timely manner. Route Sales Representative: Grupo Bakeries/Mrs. Bairds Bread (1989 – 1999)
Promoted new sales opportunities and enhanced customer acquisition through effective sales techniques and quality customer service management.
Utilized fundamental sales techniques through effective grassroots marketing campaigns.
Monitored and optimized customer inventory levels for 24 stores throughout the DFW Airport area and City of Coppell, Texas.
Data Operator: Dallas County Data Processing (1987 – 1989)
Initiated data flow of processing jobs through utilization of multiple information technology systems including IBM Mainframe, COBOL, and DOS Operation languages.
Utilized effective leadership techniques within team setting to promote high quality output of data and ensure positive group communication and teamwork. Building Operator: Dallas County Facilities Management (1984 – 1987)
Provided installation and repair services of electrical, HVAC, plumbing, boilers, chillers, and electrical pump motors throughout the Dallas County area.
Handled all emergency issues and responded to calls in highly secured facilities.
Utilized determination and strong work ethic to be independently responsible for maintenance of facilities including county jails, sheriff departments, health departments, and court house facilities.
ACHIEVEMENTS:
Enrolled in multiple leadership training classes to promote effective managerial techniques and enhance understanding of customer, employee, and stakeholder needs.
Participated in online courses for improved knowledge regarding Microsoft Office Suite.
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