Customer Service/ Office Work
Resume:
Patty Brungraber
Sheboygan, WI *****
***********@*****.*** - 920-***-****
I am currently looking for a full time or Part time office position . I am a very patience hardworking dependable person.
I have over 15 years of customer service.
I am a Team Player and very adaptable.
Please contact me if you feel i will be a good fit for your place of employment.
Authorized to work in the US for any employer
WORK EXPERIENCE
Lead Supervisor
Kohler - Kohler, WI-October 2016 to January 2017
Supervise Employees
communicate with employees regarding their duties, inspect each employees job.
Customer Service Representative III
HSA Bank - Sheboygan, WI-April 2005 to November 2016
Patty Brungraber
Customer service relations
May 2005 to 2016
HSA Bank
Sheboygan, Wisconsin
Customer service agent
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Contact customers to respond to inquiries or to notify them of claim investigations.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints .
• Email,Faxing and scanning.
• I am adaptable, team player
• Microsoft, Outlook
House keeping Supervisor
Inn on Woodlake - Kohler, WI-January 2001 to August 2005
Supervisor of Inspecting rooms prior to guests checking in, Working with Staff to help improve their jobs.Mentor new employees.
411 operator
Verizon - Goleta, CA-January 1991 to September 1999
Assist customers calls, searching for information.
ADDITIONAL INFORMATION
I am currently looking for a Full Time or Part time position,clerical,contact center, customer service,Answering Phones,Filing.
Contact this candidate