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Engineer Customer Service

Texas, United States
January 06, 2017

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**** ***** **** ****., #****, Grapevine, TX 76051

* Hm. Ph.: 940-***-**** * Mbl. Ph. 214-***-**** * E-Mail: *


Sep 00 – Present D & L HOME INSPECTION, INC., Argyle, TX

Position: Owner, President, Professional Inspector, TREC 5498

Duties include (but not limited to) marketing home inspection services via internet advertising, web-site, direct mail, cold calling, etc.; scheduling home inspections; customer service; home inspection; report preparation & review; corporation overhead tasks including yearly meetings, capital equipment purchase & decisions, etc.; website maintenance.

May 03 – Dec 06 BABY PARK, INC., Lewisville, TX

Position: Assistant to U.S. Managing Director

Warehouse maintenance, layout & management.

Order filling, packaging & delivery

Vendor show set-up & take down, customer service & sales

CONTRACT EMPLOYMENT - May 2000 - February 2001:

TERADYNE, INC., Plano, TX Position: Quality Engineer/Industrial Engineer

Documented & implemented procedures & processes as necessary in preparation for ISO/TL9000 certification.

KARLEE, Garland, TX Position: Manufacturing Engineer

Successfully managed medium scale projects ($500 - $50,000) from conception to completion utilizing MSProject;

Performed lean manufacturing studies enhancing production efficiency & increasing yield by approximately 30%;

Performed Industrial Engineering, Project Management/Engineering, Facilities & Maintenance Engineering tasks;

Utilized Autocad ver. 14 to design tooling fixtures, layouts, evac plans, etc.

Sep 96 - Mar 00: BOEING CORINTH COMPANY, (ISO Certified) Corinth, TX

Position: Industrial Engineer - Methods Process Analyst III (Mar 99 - Mar 00)

AIW, Lean Manufacturing, Project Management, Project Engineering, TBO, AutoCAD LT 97, Statistical Process Control.

Position: Industrial Engineer II (Nov 97-Mar 99)

1.Designed a plant-wide tool distribution and tracking system to enable better utilization and control over tools requiring calibration and certification which resulted in an estimated loss avoidance of over $2,000,000 per year;

2.Developed an efficiency improvement plan for the Thrust Reverser Program to: minimize tool usage by 50%, reduce work-in-process time by 30% (increasing production), maximize space by 20%, and make WIP more visible and organized;

3.Provided more efficient spatial plans and layouts for the Metrology Lab with regard to processes and flow of people, tooling and equipment through the area;

4.Developed a WIP management plan to aid Manufacturing in: better organization and control of their WIP, increasing product visibility on the production lines, reducing cycle times by an estimated minimum of 25%, line balancing, and staffing requirements all to optimize manpower usage and to enhance productivity;

5.Devised a management system to keep track of form boards to reduce travel time of employees and form boards between the shop and the form board storage building which resulted in a time savings in excess of 100%.

Position: Quality Engineer I (Sep 96- Oct 97)

1.Interpreted Boeing and Military specifications from a quality standpoint to over 500 manufacturing associates in response to questions evolving from acceptable build procedures on the manufacturing floor;

2.Resolved and responded to customer and shop floor quality problems utilizing quality improvement projects (QIP);

3.Provided preliminary reviews on discrepancy tags affecting minor quality concerns on WIP in order to bypass the MRB process so that production could be expedited;

4.Worked together with all other facets of engineering to maintain quality in day-to-day processes and on products;

5.Tracked quality statistics to insure a high level of conformance to specifications was maintained.

CONTRACT EMPLOYMENT - January 1995 - August 1996:

ACCU-PAK, INC., Carrollton, TX Position: Project Engineer

Managed an estimated $3 million packaging equipment refurbishment project consisting of: management of 8+ people, procurement of replacement parts, work schedules, tool & supply procurement, spatial planning, vendor contact and negotiations, electro-mechanical part specification, design engineering and CADD.

McDONALD TECHNOLOGIES INTERNATIONAL, INC., (ISO Certified) Carrollton, TX Position: Quality Engineer

Managed a team of 5 employees in coordinating a quality assurance test program to guarantee the functionality of wire bundles built for military contracts.

Resume’ for LEON DELAUNE, cont.

K-TEC ELECTRONICS, (ISO Certified) Richardson, TX Position: Manufacturing Engineer

Responsible for process improvement on the manufacturing floor, manufacturing floor layout, sales order review, specifying tooling and part requirements, documentation, print and method interpretation, and quality all of which expedited production as soon as the work packages hit the manufacturing floor.

SIEMENS ENERGY & AUTOMATION, (ISO Certified) Dallas, TX Position: Manufacturing Engineer

1.Re-engineered the layout and processes of a 75 man assembly area to accommodate a 50% increase in production of industrial switchboards and supporting operations;

2.Designed work stations, solicited bids and purchased approximately $100K of capital goods to support the re-engineered facility;

3.Coordinated a company relocation of multiple production areas from one building to another;

4.Recommended procedures to streamline production, utilize 50% more space, & avoid 20% downtime by sorting parts.

NOKIA MOBILE PHONES DISTRIBUTION CENTER, Ft. Worth, TX Position: Industrial Engineer

1.Analyzed, identified and implemented practical and cost effective packaging processes utilizing MOST;

2.Recommended cost savings in excess of $2 Million for the distribution center’s packaging area;

3.Developed and implemented an extensive production reporting system and maintained SPC;

4.Chaired TQM meetings for the packaging department, concentrating on problems preventing streamlined, trouble-free work from occurring;

5.Studied, documented and implemented line balancing techniques for optimal staffing of line personnel yielding more efficient, cost-effective production of varying amounts.

Oct 93 - Jan 95: ATRIUM DOOR & WINDOW COMPANY, Dallas, TX

Position: Industrial Engineer, Mac Pac Programmer

1.Recommended production flow techniques which reduced work travel distances, handling and labor costs by about 30%;

2.Implemented a company-wide production reporting system to monitor production volumes for capacity planning and to track inventory levels in a plant capable of up to $1 million in sales per week;

3.Performed time and motion studies on all phases of production, calculated and recommended to management the necessary manpower requirements to achieve cost effective labor input and set labor standards to accompany each;

4.Designed layouts to enhance flow efficiency resulting in ergonomically adequate work environments;

5.Initiated a quality control program to monitor incoming materials, work-in-progress and outgoing products;

6.Worked as part of a programming team loading bills-of materials, (parts in excess of 75,000), cost, sales order, pricing and logic rule information for Mac Pac Open ver. 9.0 (MRPII) software utilizing the IBM AS-400 computer.

Apr 91 – Oct 93: WALK, HAYDEL & ASSOCIATES, New Orleans, LA

Position: Cost Engineer/Scheduler/Planner and Estimator

1.Provided capital estimates and database management for $1+ billion capital assessment project;

2.Built and maintained resource and cost loaded schedules for government and private sector projects ranging from thousands to hundreds of millions of dollars;

3.Generated million dollar estimates from various construction projects;

4.Assisted construction managers in inspecting and scheduling among many contractors at off-site petro-chemical related contract jobs;

5.Provided material take-offs and arranged construction estimates in client defined budget packages.

Jul 89 - Apr 91: REA CONSTRUCTION COMPANY, Charlotte, NC,

Position: Charlotte Area Schedule Coordinator

Feb 88 - Mar 89: CEM CORPORATION, Matthews, NC

Position: Industrial Engineer


Graduated in December 1987 with a Bachelor of Science Degree in INDUSTRIAL TECHNOLOGY from Southeastern Louisiana University, Hammond, Louisiana. Accredited by the National Association of Industrial Technology. (N.A.I.T.)

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