Customer Service Manager

Tanisha E. Coit

*** ***** *** ***, ********, NJ *8873

Home: 732-***-**** - Cell 732-***-****

*********@*****.***

W o r k E x p e r i e n c e

Gitterman Wealth Management Edison, New Jersey

Processing Manager June 2014 to October 2016

Oversee RIA, brokerage and pension business for wealth management firm with $1.5 billion in assets under advisement, overseeing six staff associates

Process firm-wide RIA and brokerage business, including, but not limited to client on boarding for retail and Separately Managed Accounts (SMAs), including hedge fund strategies, preparing and processing account paperwork, trading reconciliation, alternative investment subscriptions and redemptions and account maintenance, cashiering, ACATs, DTC transfers, as well as performance reporting across accounts and asset classes

Review all paperwork for accuracy, effectively communicating across all channels, managing the expectations of advisors, clients, management and investment partners to ensure accuracy while adhering to all compliance guidelines while processing paperwork

Maintain client accounts, updating changes initiated by advisor and/or client and as appropriate, ensuring that trades have settled.

Ensure that accounts are billed properly and trades are accurately completed in accounts as per client and advisor requests to rebalance accounts or raise cash for withdrawals. Prepare cash reports to facilitate monthly billing for over 1,500 wealth management accounts

Assisted in the development and training of new client service associates, assisting them in time management, problem solving and forward thinking initiatives.

New York Life Investment Management Parsippany, New Jersey Associate – Retail Finance September 2013-May 2014

Prepared monthly fund invoice

Received broker-dealer invoices for review and accuracy

Reconciled broker-dealer and third party accounts/assets versus DST accounts/assets.

Researched differences

Prepared and processed checks for NYLIM, NYL Distributors and NYLIM Service Company Entities

Assisted in the development and execution of Ad-Hoc requests for various NYLIM departments

UBS Financial Services Inc. Weehawken, New Jersey

Senior Associate - Mutual Fund Operations June 2007- October 2012

Handled manual trades worth $1M-$24M from Fund families and ensured timely settlement dates of trades into clients’ portfolio accounts

Managed trade approval process which included research and investigation of rejected trades and executed action plans to correct inaccurate information to successfully push trades through

Evaluated and reconciled general ledger accounts to reflect booking errors from trade corrections to ensure accuracy with Branch records

Processed NSCC trades for offshore funds by manually inputting Net Asset Values (NAVs) or calculating Public Offering Price (POPs) using commission rates

Senior Associate – CEFS Operations April 2005- June 2007

Managed client stock option payout process via check and fed wires as well as coordinated the sending and receiving of shares from 15 Fund families valued at approximately $650M

Executed and updated W-9/W-8 forms which ensured that clients did not incur any additional backup tax withholdings from the IRS

Consolidated smaller transactions into omnibus accounts and processed trades and journal entries between clients' accounts

Provided financial advisors and fund companies with world class customer service by investigating trade inquiries, client complaints, and special requests

Senior Associate – IRS Reporting January 2000- April 2005

Coordinated 1099 checkout process by reconciling dividend payments between Wall Street Concept and internal database records and making the proper reallocation adjustments to ensure compliance

Analyzed monthly client statements to confirm accuracy of cash disbursements, income payments, and all critical client details

Merrill Lynch Inc. Somerset, New Jersey

Representative - Tax Reporting July 1998-January 2000

Served as a Relationship Manager between the client and branch offices which included periodic account reviews and reconciliation of client statements and 1099 forms

Developed reporting & metrics criteria to implement in the 1099 checkout process which resulted in lower incidents of inconsistencies between client data sources

EDUCATION & PROFESSIONAL CERTIFICATIONS

North Carolina Central University Durham, North Carolina

Bachelor of Business Administration May 1998

SKILLS AND ACTIVITIES

Phi Beta Lamda – Iota Tau Chapter, National Association of Black Accountants, Peer Leadership

Who’s Who, Female African-American Council for Today, Volunteer, The People Care Center

Proficient in all Microsoft Office products, DST Vision, Pagecenter, Merrill Lynch Mainframe, FFTS, SWIFT, PeopleSoft, MSOffice, Advisor, NSCC, Lotus Notes, Salesforce, Oracle, Black Diamond, TradeWarrior, Streetscape, and Fidelity Wealth Central

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