Customer Service Sales

JONAS TOWNSEL

Phone: 314-***-**** Email: ************@*****.***

PROFESSIONAL SUMMARY

• Proven record of providing exceptional first contact services

• Keen ability to gauge customers’ needs and provide services accordingly

• Expertise in researching new accounts and developing qualified leads

• Strong knowledge of suggestive selling by maintaining active engagements EXPERIENCE

GRAYBAR ELECTRIC St Louis, MO

Senior Sales/Customer Service Agent June 2014 - Present

● Assist with the development of company professional sales process

● Develop and implement ideas to improve customer service and sales, including using a smaller but more focused customer base versus hundreds of customers

● Demonstrate product knowledge, and lead various trainings for customers or coworkers

● Utilized my knowledge of Internet Explorer, Windows, SAP and WMS to ensure customer’s needs were understood and met

● Assist with quotation processes by gathering pricing info and manufacturer lead times for larger bills of material and scheduling specific release dates for major projects rolled out in phases.

● Provided excellent verbal and written communication skills in assisting customers with discrepancies and reassuring satisfaction

● Coordinate and provide training to strategic account reps on product knowledge and how to create opportunities for upselling. Material Handler March 2013-June 2014

● Picked, packed, shipped, and received commercial data and electrical products 1459 WEST DJ SERVICES St. Louis, MO

DJ/Owner January 2011-Present

● Recommended and helped customers select and plan events and services based on their needs

● Created and maintained high energy in Night Club and Private Events by reading the crowd, mixing music and emceeing

● Managed and guided the careers of several others to ensure that the highest level of service was maintained ISS FACILITY SERVICES St. Louis, MO

Area Manager December 2007-January 2011

● Responsible for managing multiple sites, including medical office buildings and banks

● Built and maintained successful relationships with property managers and provided customer service

● Solved any discrepancies or customer issues

● Correspond to issues via email, phone or in-person. ABILITY BUILDING RESTORATION St. Louis, MO

Shop Manager October 2006-October 2007

● Successfully supervised the construction and assembly of glass fixtures for the Lumiere Casino Hotel

● Planned, organized, and directed the work of subordinates for activities in the assembly of glass walls for a large local project, including communication and coordination with foremen in the field for staged deliveries. ZIPP MAIL SERVICES St. Louis, MO

Supervisor/Driver September 2004-May 2006

● Managed the mail and meter room staff by evenly distributing the mail metering needed for local businesses and coordinating pickup and drop-off to the local post office.

● Maintained a comfortable and productive work environment by understanding and relating to the staff and creating incentive based production competitions

● Delivered and picked up packages, as needed

● Corresponded with customers via phone, email and in-person

● Supported the distribution of mailings for St. Louis area companies EDUCATION

WEST COUNTY TECHNICAL SCHOOL Chesterfield, MO

High School Diploma August 1994 – June 1998

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