Customer Service Team Leader
Resume:
Patrick C Dawson
**** ** **** ***, *********, OR. 97222
Professional Work Experience:
US ARMY RESERVES, 320th PSYOP CO (TAC) (Jul 2006 to Present)
Detachment Sergeant
Platoon Sergeant over 15 Soldiers
Unit Combat Life Saver
Team Supply Representative
EVRAZ OREGON STEEL (Aug 2015 to Apr 2016)
Pipe mill/ Technician II
Perform all prescribed duties in the manufacturing of 24” to 48” diameter steel pipe
Trained using the overhead cranes and 48,000 lb. forklift
Acted as primary 10 ton crane operator
AEROTECH (TEMP AGENCY) (Jan 2015 to Aug 2015)
Heat Treat/ Shipping for EVRAZ Oregon Steel
Performed all prescribed duties in the preparation of flat steel to be processed, prepared and shipped to be used for military vehicle armor and naval ship outer hull plating
Trained using the dual remote overhead cranes to transport steel to either semi-truck or rail car for transport
Prepared customer invoices to ship based off demand and transport availability
US ARMY RESERVES, C CO 3/414 INFANTRY (Oct 2006 to July 2016)
Squad Leader/ ROTC Instructor
Squad Leader maintains the health, welfare and training to 10 individual Soldiers
Ensure squad compliance with Unit protocol and military law
Instructor with primary mission to train ROTC Cadets in Basic Combat Training Areas
Received verbal or written instructions which were used for classroom and hands-on instruction for over 3000 Cadets per year
METRO WATCH (Aug 2015 to Jan 2016)
Security Guard
Performed duties and responsibilities as the sole Security Guard for the Oregon City Shopping Center
Tasks included: customer service, loss prevention, lost and found, law enforcement liaison and personnel escort
SECURITAS SECURITY (Jun 2011 to Aug 2014)
Lead Security Guard
Performed various security duties for the U.S. Bancorp Tower
Tasks included: Monthly fire extinguisher checks, floor-by-floor door checks, customer service, lost and found, access control
LEGACY EMANUEL HOSPITAL (Apr 2009 to Jan 2011)
Lead Safety and Security Officer
Performed security checks on all units of a Level 1 Trauma Hospital
Protected all personnel from people exhibiting violent and non-violent psychiatric behaviors
Ensured patients, visitors and employees followed all hospital policies, standards and expectations. Ensured the hospital complied with the Joint Commission of Hospital Accredited Organization (JCHAO), the Occupational Safety and Health Division (OSHA) and the Health Information Portability and Accountability Act (HIPAA)
Acted as customer service representative to both patients and visitors and assisted with the loading and unloading of all patients from the helicopter Life Flights
MORTON ENTERPRISE (Jun 2006 to Sep 2007)
Laborer
Installation, repair and services of fireplaces, stoves and chimneys; to include gas, wood and pellet stoves
Small construction jobs which included roofing, window replacement, pressure washing and general repairs for Albertson's food stores
COAST TO COAST EVENT SERVICES INC. (Aug 2005 to Dec 2006)
Event Security Agent
Acted as a security team member for the MOTA Center and the Veterans Memorial Coliseum
Acted as representative for basketball, hockey, concerts and dog shows
ALLPHASE CONTRACTING INC. (Feb 2005 to Dec 2006)
Construction Laborer
Stick building construction, involving rough framing, drywall, painting, roofing, tile, gutters, window and door installation, home remodeling, kitchens and bathrooms
ARDVARK CONSTRUCTION SERVICES LLC (Apr 2004 to Jun 2004)
Construction Laborer
Construction and repair of wood, metal, cyclone and vinyl fencing
Residential and commercial pressure washing
Columbia Distributing (Aug 2000 to Feb 2003)
Team Leader/ Order Picker
Night shift product order picker involving pallet jacks, fork lifts, wrapping of product, staging and/or loading of both end-loader and side-loader trucks
Team leader responsible for training and supervision in a high volume warehouse environment
Washington State National Guard A Co. 1/19 SFG (Oct 2001 to Jun 2002)
Special Forces Candidate Trainee
Oregon National Guard C Co. 1/162 Infantry (Oct 2000 to Oct 2001)
Infantry Team Leader
U.S. Army Active Duty (1992-2000)
11B Infantry
Education:
Combat Life Saver Coarse; Vancouver, WA; Aug 2016
Senior Leadership Coarse; Fort Indian head Gap, PA; Mar 2015
Small Group Instructors Coarse; Ft. Lewis, WA; Jul 2010
Army Basic Instructors Coarse; Ft. Lewis, WA; Jul 2010
Infantry Advanced Leader Coarse; Camp Rilea, OR; May 2010
Equipment Training Operator Coarse; Ft Hunter Liggett, CA; Jan 2008
Observer, Controller/ Trainer Coarse; Camp Shelby, MS; Sep 2007
Combat Life Saver Coarse; Ft Lewis, WA; May 2007
Basic Non-Commissioned Officers Coarse; Ft Lewis, WA; Apr 2007
Pre-Ranger Coarse; Ft Lewis, WA; Mar 1999
Jungle Warfare Training Center; Ft Sherman, Panama; Dec 1998
Expert Infantry Coarse; Camp Hovey, South Korea; Jul 1998
Primary Leadership Development Coarse; Camp Jackson, South Korea; Apr 1998
Air Assault Coarse; Camp Hovey, South Korea; Nov 1997
Emergency Medical Technician (Basic); Ft Lewis, WA; Mar 1996
Explosive Ordinance Disposal, Phase 1; Eglin Air Force Base, FL; Mar 1997
Unit Armorer Coarse; Ft Lewis, WA; Feb 1995
Ranger Indoctrination Coarse; Ft Benning, GA; Dec 1992
Basic Airborne Coarse; Ft Benning, GA; Nov 1992
US Army Infantry Training Center; Ft Benning, GA; Oct 1992
Milwaukie High School; Milwaukie, OR; Jun 1992
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