Sales Customer Service
Resume:
Matthew Putnam
*** *********, ******* ** *****
**************.*@*****.***
Education :
St. Bonaventure University Hamburg, NY
Master of Business Administration Class of May 2014 GPA 3.2 / 4.0
Hilbert College Hamburg, NY
Bachelor of Science Degree in Business Management Class of May 2011 Hilbert College Hamburg, NY
Associates in Applied Science in Business Management Class of May 2010 Hunt Real Estate Corporation
● Sales and Marketing Internship
Professional Experience:
HR Generalist M&T Bank
Buffalo, NY
Duties: Assist the compensation and benefits team with departmental objectives. Assist with payroll and time card adjustments. Process short term disability and Family Medical Leave leaves. Process employee resignations and terminations. Assist employees with benefit selection. Answer inquiries into company policies.
Human Resource Assistant Huna Totem Corporation
Hoonah, Alaska
Duties: Processed employee paperwork, assisted in employee training, and maintained an accurate and confidential employee database. Also assisted in the planning and execution of special work related events.
Project Manager Buffalo Olmsted Parks Conservancy
Buffalo, NY
Duties: Spearhead environmental restoration efforts as outlined by Park Superintendent. Remove and suppress invasive species through mechanical means, formulate an invasive species management plan, operate equipment, coordinate and lead volunteer groups of up to 20 participants. Contract work, not to exceed 20 week time limitation.
Time Period – 2014 Current
Operations Representative Trans American Logistics West Seneca, NY
Duties: Respond to customer concerns, booking customer orders, expedite the movement of inbound cargo, examine bills of lading to determine freight charges, track shipments till delivered, data entry Time Period – 2014 2014
Operations Manager Buffalo Olmsted Parks Conservancy Buffalo, NY
Duties: Monitor 4 employees; Motivate workers to accomplish departmental goals; Complete employee appraisals; Train and coordinate volunteer groups of 5 10 individuals 3 times a week; Cross coordinate asset management with multiple municipal agencies; Liaison with local citizens, recreational groups, and community groups; Maintain inventory and place material orders with vendors. Time Period – 2011 2014
Customer Service & Sales Representative Seasonal Lawn Care West Seneca, NY
Duties: Interacted directly with customers; Investigated customer concerns and reconciled issues; Managed customer accounts & kept detailed records of interactions; Built brand by exceeding customer expectations; Processed orders, applications, and other transactions in a timely manner; Negotiated sales with businesses and municipalities; Re capture lost customers; Participated in solicited and unsolicited phone marketing; Participated in annual direct marketing campaign; Communicated and coordinated with various internal departments such as accounting, landscaping sales, landscape design, nursery sales, & fleet maintenance; Moderated workplace to ensure strict adherence to NYS environmental regulations.
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