Customer Service Representative
Resume:
ERICA CROSKEY
Pontiac, Michigan 48342
********************@*****.***
CAREER OBJECTIVE
A position in janitorial services with an organization where the most could be made from my extensive custodial work experience, hygienic standards and hospitality service
RELEVANT QUALIFICATIONS
Janitorial
Over 10 years’ professional work experience industrial cleaning
Experience and know-how in deep sanitizing; very familiar with the use of cleaning chemicals
Experienced in floor maintenance; mopping, vacuuming, sweeping
Experienced in general janitorial; dusting, garbage and trash removal
Knowledge of sanitation practices and standards
Able-bodied with good physical stamina
Experience and know-how in cleaning entire offices and cubicles
Exceedingly detailed with an ability to multi-task
Hospitality
Customer service savvy, with an emphasis on repeat business
Experience booking and cancelling reservations, handling hotel guests concerns, duplicating keys, maintaining hotel front desk appeal
Demonstrated ability to review arriving and departing guests
Very familiar with relating to other hotel staff and departments, including checks with housekeeping
Proficient in emergencies and proper course for handling such
Ability to defuse an issue with guests or workers quickly
Flexible with work schedules and assignments
WORK HISTORY
Janitor, Caravan Facilities Management, Saginaw, MI 1/2008 to Present
Janitor, ABM Janitorial Service, Pontiac, MI 2/2006 to 12/2007
Guest Service Representative, Holiday Inn Select, Auburn Hills, MI 11/2005 to 6/2006
Guest Service Representative, Fairfield Inn, Auburn Hills, MI 10/2005 to 10/2006
EDUCATION
Small Business Management Study, Baker College, Pontiac, MI
College Preparatory Curriculum, High School Diploma, Pontiac Northern High School, Pontiac, MI
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