Sign in

Service Technical Support

Chennai, Tamil Nadu, India
January 08, 2017

Contact this candidate


Mob: +91-989*******


Highly accomplished professional with an impressive experience of over 6.2 years in Technical delivery of HR services, HR administration, processing payrolls for various UK clients, performance evaluation and office management. I am a focused problem-solver who uses comprehensive industry knowledge, expertise and strong analytical skills to develop practical solutions.


HR & Payroll Associate at NGA Human Resources, Kochi, India

October 2010 – September 2016

NGA Human Resources is a global leader in helping organizations transforms their business-critical HR operations to deliver more effective and efficient people-critical services. NGA HR India Pvt Ltd is its outsourcing company registered in India as a BPO. NGA Human Resources is the trading name of Northgate Arinso UK Limited. It having presence in more than 35 countries engaged in Managed service, Public service and HR Services.

Job Type: 1. SMB Senior Technical Delivery Consultant


Mission to serve as a point of contact for incoming inquiries from clients, service desks, retirees or client HR representatives delivering efficient and effective services in line with the Statement of Services (ticket creation, information request, data entry, reports etc.) with the agreed service levels.


●Processing payrolls for various UK clients.

●Responds to information or enquiry requests that require complex investigation on payroll system AS400 :

●Point of Contact: Works as a point of contact in the delivery centre for service desk or client HR representative

●Handles and tracks incoming calls, emails, faxes, Handles / Creates tickets in HR Workspace Categorizes and prioritizes queries, requests and issues

●Checks on a daily basis the service centre availability/readiness (Payview, Mystore, MyReport portal, Incident Management System, Terminal Servers, Google Drive)

●Responds to basic technical questions Analyses and solves customer’s questions, problems and / or requests

●Processes inquiries and requests according to agreed procedure, company policy and in line with legislative requirements builds and maintains information available to employees and HR representatives

●Provides first line case management services

●Escalates in depth customer inquiries and requests to the appropriate Subject Matter Expert as needed

●Produces and supplies on request, reports and statistical information according to the agreed services

●Provides Logical Access Support Services according to the agreed services

●Works as a transactions service agent performing data administration according to agreed scope

●Verifies receipt and validates documentation

Job Type: 2. UK Payroll Administrator


●To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc.

●Respond to technical requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.

●Implementing the changes in payroll software as per the client requirements

●Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA

●Responsible for processing payrolls, processing technical requests, meeting targets given for the same & maintaining Accuracy

●Responsible for self-audit of own payroll

●Responsible For Second Level Verification Of Data If Required

●Providing Feedback On Quality Issues during audits

●Responsible For Timely Escalation Of Production Related Issues

●Responsible For Maintaining Accuracy

●Adhering To Company Policies, Rules And Regulations

●Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process

●Adhering to Work Timings, Leave Schedules

●Client Communication- Resolving all UK payroll legislative queries.

Trainee Associate at Sutherland Global Services, Kochi, India

March 2010 - May 2010

Sutherland Global Services is a multi-national technology & analytics enabled Business Process Services enterprise. It is a world’s leading provider of business process outsourcing (BPO) services since 20 years and operates in multiple delivery centers across United States, India, Philippines, and Canada. They are an IT enabled and BPO company specializing in customer management and back-office services.


●Technical support for US clients.

●Troubleshooting, resolving errors while installing antivirus.

●By using Remote desktop connection of clients for technical support.

Academic Counselor & Test Centre Administrator at CMS Computers Pvt Ltd, Calicut, India

From February 2009 to June 2009

CMS Computers is one of the leading IT solutions provider in the country with 15000+ professionals worldwide offering wide range of solutions and services across various verticals in strategic IT consulting, Networking, Training, Outsourcing, Platform delivery, Facility Management, Customizing & Implementing Solutions, Onsite service & support, and Application Management support.CMS is a System Integration organization that offers entire range of IT Solutions and products globally.


●Assigned as Test Centre Administrator, responsible for conducting and control all other activities related with online exams such as MCP, SUN etc.`

●Managing examination schedules and online co-ordination with Microsoft and Sun.

●Windows 2003/2000/NT, multi-server based computer system administration.

● Troubleshooting includes error rectification in PC during online exams.

● Other than this I assigned for some back office works in MSEXCEL and students record preparations and handling.

●Responsible includes explain course details and producing admissions.

●Another technical supports for students and handle students database.


Bachelor in Engineering in Electronics & Communication from Anna University.

Academic project

The project title is”UART DESIGN USING VHDL”, Performs Serial Data transmission. The project was successfully completed at WIN WIN PROMOTERS, Madurai-Tamil Nadu during the period from 14th January 2007 to 10th March 2007.

●UART is a device that is very compactable for designing using the Hardware language called VHDL.

●Among various tools of VHDL, we have used Active-HDL in this project

●We have made an attempt to reveal UART under various aspects such as modeling, simulating completely by VHDL without any inclusion of any software language like C, C++.

●The language is not technologically-specific, but is capable of supporting technology-specific features.

●If the design is implemented, efficient long distance communication is possible.

●This project surely acts as a base for designing more complex digital systems.

Computer Skills

Systems & Applications


●MS Office

Knowledge of Microsoft computer packages: Excel, Word and PowerPoint.

●Windows 98/ME/2000/XP/Vista/7

●Microsoft Certified Professional in using C#.

●Knowledge in C and C++ languages

●Resource Link –UK payroll Software & Reporting software- Cognos


Performed as an NCC Cadet while completing PLUS 2 education and secured SAHARA INDIA SCHOLARSHIP for excellent academic performance in the year 2003-2004.



(Full professional proficiency)


(Native or bilingual proficiency)


(Limited working proficiency)

Personal Profile

Father’s Name: P A M Khan

Mother’s Name: P Shahubanath Beegum

Gender: Female

Date of Birth: 13 September 1985

Marital Status: Single

Nationality: Indian

Current Address: Azhiyakath- PWRA 29, Pulikkillam West Road, Chembumukku, Kakkanad

Permanent Address: Noor Mahal, SreeNagar, House No.146, Vadakkevila P.O, Pattathanam, Kollam, PIN-691010

Reference: Available on Request


I hereby declare that all the statement made above is true to the best of my knowledge.

Yours truly


Contact this candidate