Customer Service Home Health
Resume:
IVETH R. DIAZ
APT #*****
ORLANDO, FL, 32832
PHONE:305-***-****
E-MAIL:************@*****.***
OBJECTIVE: TO OBTAIN A CHALLENGING POSITION WHERE MY EDUCATION, SKILLS AND EXPERIENCE WILL BE UTILIZED.
EDUCATION
Miami Dade College 2014-Present Immaculada Corazon de Jesus HS 1998- 2002
EMPLOYMENT HISTORY
Masada Homecare Inc., Miami FL 2015-Present
Position: Client Care Coordinator
Assists the Case Managers and the Director of Nursing to conduct infection control surveillance activities and client or employee grievances.
Participates in evaluating the effectiveness of the services provided in consideration of the desired outcomes. Care Coordinator to contact clients to initiate home health aides schedule as directed in plan care. Continue ongoing communication with clients and or family members to ensure the quality of care is being met.
Promotes the completion and maintenance of an accurate computerized record and written documentation for each client receiving care by maintaining an accurate informational database.
Participates in staff meetings, in-services and performance improvement activities as requested.
Verifies time sheet with schedules for accuracy and monitors time worked, overtime and mileage. Document pre-check of time sheets and confirm for accuracy in the software system. Reconcile timesheets with Billing department for submission for payroll data entry.
Facilitates plans for the client’s discharge from service and assists with the final coordination of care activities to ensure discharge occurs as ordered.
Participates in on-call activities and responds to unexpected scheduling problems, afterhours, office closing and during holiday schedules.
Performs other duties as assigned by the Director of Nursing facilitate delivery of client health care services. Report all clinical issues to the Clinical Director.
Adheres to Company work standards and agency policies and procedures; maintenance of client records for confidentiality as per HIPPA guideline.
First Home Quality Care/ American Eldercare, Miami, FL 2012-2015
Position: Office Case Manager Aide
Advocate and a continuous point of contact for the appropriate parties.
Provide case management services in accordance with Charter 39, F.S.
Ensure appropriate and timely referrals are submitted and follow up to ensure successful completion.
Develop care plan after assessment to make sure it meets the client’s needs.
Data input, customer service, rotation receptionist, PMS5 knowledge.
Loving Heart Home Health, Doral, FL 2008-2011
Position: Case Management/ Billing
Provide case management.
Coordinate with external agencies for effective services.
Billing- Medicaid, OAA
REFERENCES
Mrs. Anna Fong, Director of Nursing, Telephone: 786-***-****
Ms. Jenessa Martorell, Executive Assistant, Telephone: 786-***-****
Contact this candidate