Manager Project
Resume:
YaShanna Aidara, MBA, PMP page *
YaShanna Aidara, MBA, PMP
Laveen, AZ 85339
**************@*****.***
www.linkedin.com/in/yaidara
Professional Profile
Project Manager, Program Manager, Learning Event Manager, Human Resources, Corporate, Government, Non-Profit:
Proven success in managing projects, programs and highly visible events for special audiences, senior leadership and top executives, while delivering outstanding results within a dynamic, highly regulated, deadline driven environment
Committed to excellence with a record of continuous process improvement accomplishments marked by cross-functional collaboration, comprehensive research, documentation, review, interpretation of collective findings and effective integrations
Natural ability to establish and maintain trusted business relationships at every level of the organization built upon professionalism, integrity, strong work ethic and business judgement, reliability, resourcefulness, general positive disposition and overall leadership competencies
Skilled in resource planning, implementation, risk assessment and mitigation, scheduling, priority and objective setting, reporting, resource management, conflict resolution, strategy, development and program design Professional Experience
Charles Schwab & Co., Inc. – HR Service and Solutions, 2011 – Present Learning Event Manager
Managed training logistics for new hire and leadership training opportunities for 12 enterprises including over 21,000 employees, contractors and independent advisors
Managed training planning efforts encompassing curricula, instructor-led, self-paced, virtual (live and recorded), knowledge documents and assessments including materials, corporate real estate, special audience creation, catering, vendor management, corporate communications, custom notifications, budget tracking and reporting
Assisted with revamping new hire onboarding program, resulting in enhanced learning transfer and reduced program costs
Streamlined enrollment process for self-study licensing and designation programs leading to increased ROI Charles Schwab & Co., Inc. – Training and Operations, 2008 – 2011 Learning Management System (LMS) Domain Administrator
Worked collaboratively with business partners to successfully implement and sustain training projects and initiatives. Created, published, audited and retired virtual and instructor-led activities in LMS and virtual training platform while providing end user support for content, learning objects and live sessions
Developed unit test cases, tested system integration functionality and created test script to support new functionality releases and upgrades
Implemented communication plans, just in time training tools and training of LMS Domain Administrators
Demonstrated working knowledge of multiple interrelated business functions and systems necessary to assist in identification of cross-function and cross-system impacts
Identified process and quality improvement opportunities, as well as feedback and lessons learned, related to system usage, errors and recommended enhancements
Charles Schwab & Co., Inc. – Client Service and Support, 2006 – 2008 Project Manager, Core Training
Managed all aspects of training projects nationally from initiation to close, for roughly 6,000 employees, while working collaboratively with cross-functional teams to ensure successful delivery of training activities
Managed vendor relationships supporting licensing and designation programs for required and self-study programs
Managed routines to ensure effective program structure, completion tracking, accurate reporting to increasing manager accountability, program success and a seamless learner experience
Designed process improvement initiatives and implemented pragmatic solutions supporting timely communications, budget management and reporting
YaShanna Aidara, MBA, PMP page 2
Charles Schwab & Co., Inc. – Client Service and Support, 2004 – 2006 Client Service Specialist
Appropriately applied basic call behaviors, followed business processes and industry rules while managing internal and external client calls requiring assistance with account/household inquiries, cashiering needs, market highlights, news and quotes
Effectively investigated, resolved and escalated client inquiries while delivering stellar client service and maintaining rank in top 10 percentile of national performance measurements
Maintained working knowledge of investment, retirement and banking products and services
Team lead of 15 - 20 full-time employees
ProLiance Energy, LLC, 2000 – 2003
Contract Administrator
Performed all aspects of contract administration within cross-functional team including account executives, sales, credit and pricing leadership to create strategy for securing new and existing accounts while managing award recommendations, bid proposals, contract addendums, audits, renewals, etc. for region of more than 450 customers
Managed day to day operations including nominating and balancing pipelines insuring accurate delivery of natural gas, maintaining and updating customer database including pricing and contract terms
Built and leveraged professional client relationships with the goal of understanding challenges and educating customers thereby reducing customer penalties by more than 25% and increasing customer satisfaction by 33%
Reorganized contract implementation process, including streamlining, securing, and documenting system tracking procedures, housing, execution and contract terminology of all natural gas agreements resulting in reduction of overall margin error and corporate risk
Trained local and virtual staff and shared best practices increasing consistency and overall cohesiveness of company AidServe Indiana, 1999 – 2000
Housing Continuum Manager
Managed program functions including client database maintenance, regional grant allocation, client application processing, eligibility verification, claims approvals/denials, alternative funding assistance, fundraising and financial progress for 12 Indiana Regions with a total annual housing budget of more than $600,000
Possessed working knowledge of available supportive services and programs as well as agency, local, state and federal program regulations to proactively manage program and resolve escalated client difficulties while remaining supportive and professional
Managed, coached and developed team of 8 direct reports Education
Indiana University – Bachelor’s Degree, Social Sciences (Aug 2004)
Grand Canyon University – Master’s Degree, MBA (Nov 2016) Certification
Project Management Professional Certified through Project Management Institute (PMI), 2013 Professional Affiliations and Recognition
Organizations: Project Manager Institute (2013 – present); National Black MBA (2010-2012); Employee Resource Group - BPACS
(2005 – present), Co-Chair (2007-2009), Community Event Program Manager (2006-2007) Awards: HERO (2016); SPARK (2013); Knowledge Quest Participant (2006); Business Excellence: (Multiple); Cheers for Peers
(Multiple); Equity Award Recipient (Multiple); Raving Fans (Multiple); Spot Award (Multiple) Community Work
Volunteer: Junior Achievement (2015 – present); Money Matters Workshop (2006- 2013;) One Warm Coat (2008 to 2011); IU Cares
(2008 – 2009)
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