Customer Service Management
Resume:
Ronald A. Perkins
Tucson, AZ ****7 *****************@*****.***
https://www.linkedin.com/in/rontrains
SUMMARY
Goal-oriented manager with over 25 years’ experience with a Fortune 5 company in Personal Safety, Marketing and Logistics. Strong skills in project management, planning, field sales, administration and customer service. Experience in Lean Sigma efficiency interpretation and implementation. Extensive experience in global project deployment, safety management, market planning and sales program development and implementation. Background with both technical (Operational Excellence Champion & SAP) and soft skills (marketing) creates a unique combination to leverage.
Project Management Business Development Protocol Compliance
Strategic Efficiency Process Deployment Lean Sigma Efficiency PROFESSIONAL EXPERIENCE
Chevron, Houston, TX, San Ramon, CA and Perth Amboy, NJ 1989-2015 Oil and Gas Marketing and Production
Operational Excellence Champion, 2006 – 2015
Managed protocol compliance for Behavior Based Safety, Managing Safe Work, Contractor HES Management, Motor Vehicle Safety, Incident Investigation and Reporting, Emergency Management
(Business Continuity Planning), Security of Personnel and Assets, Compliance Assurance and Safe Operations.
Responded, coordinated and facilitated company Incident Investigation and Reporting, providing insightful analysis and corrective actions to executive management reducing incidents by 30%.
Lead development and deployment of office safety protocols resulting in zero incidents for midstream and downstream departments.
Delivered successful global deployment of the Loss Prevention System to downstream employees, supervisors and management providing consistent procedures and protocols across the company. Operations Management, 2000-2006
Executed long term contracts and short term supply initiative to oil industry and governmental agencies. Planned, nominated and scheduled product pipelines and rail movements to proprietary and 3rd party terminals.
Successfully negotiated multimillion dollar, multi-year contracts with the DOD.
Managed proprietary and 3rd party product inventories with zero runouts.
Coordinated $12 million in capital expenditures and $90 million in assets with no demurrage claims through SAP.
Territory Manager, 1994-2000
Solicited the sale of Asphalt Division products to customers in the Northeast. Included long term contracts, short term supply initiative, bid package creation and Decision Review Board consultation.
Developed and grew territory in excess of $18 million and 180m tons.
Liaised with refinery, operations, managers and 3rd party trucking companies ensuring all safety and regulatory requirements and safe work practices were followed leading to zero incidents.
Performed company and 3rd party audits ensuring safe handling, proper PPE and safe loading operations were in place. Accounted for zero spills. Customer Service Representative, 1989-1994
Retail and commercial account credit analyst responsible for the collection of credit card debt through technology driven applications.
Ronald A Perkins 281-***-**** Page Two
EDUCATION / TRAINING
Bachelor of Science, Business Administration, 1988 Monmouth College, West Long Branch, NJ
Majored in Marketing and Management.
Microsoft Office program certification.
Credentials of Ministry Ordination.
National Eagle Scout Association.
Areas of Expertise and Program/Training Development Experience in Lean Sigma efficiency interpretation and implementation. Incident/fatality investigations and corrective action development, contractor health and safety management, industrial/office ergonomics, behavior based safety, process safety management, human performance in safety, all common types of Personal Protection Equipment (selection, inspection, wearing).
Recognize and act upon high risks mitigating future safety, operational and financial incidents. Ability to align and inspire through facilitation to generate buy-in by stakeholders such as leadership team members and employee representatives.
Build relationships through formal and informal subject area experts and management. Grow capabilities through continual learning and improvement of tools across functions. Deliver results through centers of excellence ensuring projects are completed on time and on spec in a clear and concise manner.
Motivational facilitator with experience with small teams as well as thousand seat audiences.
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