Customer Service Manager

My Account

Glenn Mettrock

****T High St., Burlington, NJ 08016

Phone: 609-***-****

E-Mail: *********@*****.***

FACILITY MAINTENANCE MANAGER

A professional facilities maintenance manager with over 15 years of experience and a distinguished career in leading facility, maintenance and repair operations in diverse work settings including a nuclear plant, college campus, hospital, airport and government projects. Possesses exceptional leadership, motivation, communication and customer service skills allowing for successful management and direction of teams in multi-site and complex projects. Focused on building top-performing teams, providing expert project management and coordination, and committed to achieving organizational goals. Responsible for maintaining an operational and safe work environment including extensive knowledge of HAZMAT and emergency response.

Leadership & Motivation: Developing and leading teams on complex projects, focusing on maximizing motivation, training and leadership to allow team members to reach their best potential.

Training and Certifications: Committed to continued training and certifications in the industry including Fire and Safety certifications from the State of New Jersey, FEMA certifications, management courses and maintaining technical skillsets through additional training.

AREAS OF EXPERTISE

Facility Management

Maintenance Management

Project Coordination

Safety Procedures & Implementation

Maintenance & Facility Planning

Facility Design

Emergency Operation Response

Training & Development

Project Management

Budget Tracking

Leadership, Mentoring & Coaching

Performance Reviews

Customer Service

Interpersonal Communication Skills

Maintenance of HVAC, Electrical, Plumbing, Fire Protection, General Tasks

PROFESSIONAL EXPERIENCE

Lockheed Martin, Moorestown, NJ 2015-Present

Facilities Maintenance Supervisor MST/IWSS

Manage teams of Facilities and Construction personnel. Accountable for all site Fire/Life Safety Equipment, Capital Projects, Physical Plant Operations, Grounds/Landscaping, member Emergency Response Team.

Projects must meet concepts, plans, statements of work and specifications required to meet customer needs, code requirements, and engineering standards. Personally execute similar work scope.

Oversee performance and quality of sustaining contractors delivering design engineering services at the facility. Ensure compliance to company policies, procedures, safety and quality standards. Monitor and control design services financials to ensure the department’s overall financial performance.

Manage projects of various sizes. Maintain Secret Security Clearance

Amazon, Robbinsville, NJ 2012 –2015

Facility Manager

Managing multi-site production and numerous projects simultaneously with an emphasis on creating a safe, customer-focused environment while keeping high levels of work morale and motivation amongst team. Finding solutions to challenging design elements, and actively on call to handle emergency situations including HVAC, Electrical, Plumbing, Conveyors, Roof Systems and Fire Protection. Developing maintenance and facility plans and meeting project deadlines to accomplish departmental and distribution goals.

Creating and implementing safety programs and procedures including preventative measures as well as ensuring team adherence to these safety initiatives.

Successfully coordinating and managing complex projects from the business development process to implementation including project and budget management.

Enhancing individual performance with regular feedback, coaching and written performance appraisals including disciplinary actions.

Exelon Nuclear-Oyster Creek, Forked River, NJ 2009 – 2012

Facilities Supervisor

Directed coordination of facility’s maintenance division operations including HVAC, electrical, plumbing, rigging, carpentry, painting, and grounds care, as well as supervised repairs and maintenances operations of nuclear facility. Managed and trained a union staff of employees, contractors and vendors including ensuring all staff had appropriate supervision, training and qualifications to handle assignments. Performed HR operation duties including performance management and evaluations, work control, scheduling and coordination, providing guidance and mentoring, and ensuring procedural compliance.

Served as Logistics Coordinator for emergency response plans and activities for facility.

Improved safety of facility through immediate identification and successful resolution of potential safety issues.

College of New Jersey, Ewing, NJ 2007 – 2009

Maintenance Manager

Utilized effective leadership practices to direct and supervise team and workflow for maintenance operations from HVAC, electrical and plumbing to carpentry, housing and emergency response and swimming pool maintenance. Conducted inspections, issued PO's, reviewed contracts, maintained records, and prepared evaluations.

Spearheaded projects and maintenance shutdowns of major utilities.

Collaborated on long term-facility design and grounds improvements projects including design development and construction administration.

Continental Airlines, Newark, NJ 2003 – 2007

Facility Supervisor

Coordination of maintenance projects and emergency response operations with the Port Authority, Customs and TSA to upkeep safe and secure working environment. Responsible for managing and training 100 unionized trade associates on how to care for the physical plant, boarding bridges, security support and overall grounds.

Designed a new training center and men’s locker room through efficient project management and coordination efforts.

Nextran Pharmaceutical, Princeton NJ 1999-2003

Facility Manager

Managed repair, maintenance, and installations of equipment in a cGLP xenotransplantation environment

Partnered with staff scientists, chemists, and engineers to ensure operation of equipment such as centrifuges, fume and chemical hoods, incubators, clean rooms, HVAC/R, and prototype units, RODI water systems. Develop SOP’s, participate in MSDS

Collaborate with staff, manage outsourced contracts, liaison with property owner

EDUCATION

Masters Engineering Management, Penn State World Campus, 2017

Bachelor of Arts in Business Administration, Almeda University, 2004

CERTIFICATIONS, TRAINING & AWARDS

Member, NJ State Firefighters Association, Current

Liberty Mutual Fire Mark Award for Community Service, 2014

Fire Sciences Certificate, Burlington County Institute of Technology, 2011

4-year Apprenticeship, International Brotherhood of Electrical Workers (IBEW)

State of New Jersey Department of Community Affairs Division of Fire Safety, Certifications

Firefighter

Hazardous Materials Awareness

Hazardous Materials Operations

Developmental Disabilities Awareness for First Responders

Rapid Intervention Company

NFPA 70E

Confined Space Rescue

FEMA Certifications

IS-01900 National Disaster Medical System Federal Coordinating Center Operations

IS-00200.b ICS for Single Resources & Initial Action Incident, ICS-200

IS-00301 Radiological Emergency Response

IS-00331 Radiological Preparedness Exercise Evaluation

Concept of Emergency Operations Executive Overview

Executive Level EOC Exercise

Technical Training

Electrical Control Circuits

Industrial Electronics

Pneumatic Controls & Devices

NJ Boating Safety

Regulatory Experience

OSHA, NFPA, cGLP & cGMP, JCAHO, NEC, NRC, FEMA

Management Courses

Managing Multiple Priorities, Fred Pryor Seminars

Time Management & Organizational Skills, Rockhurst University

First Line Leadership, National Academy for Nuclear Training

Supervisor Development Program, Exelon Nuclear

Drug & Alcohol Supervisory Training 14CFR121

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