Customer Service Microsoft Office
Resume:
CUSTOMER SERVICE RESUME
A/** Sahid Bandhu Nagar, Kolkata-700131, India
***********@*****.***
Customer Service Representative with over 4 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
PROFESSIONAL EXPERIENCE
WIPRO BPS Sector-v Kolkata
Customer Care Advisor April 2015 – Present
Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services, handling 6 different queues data works
Trained two new employees in how to use client Application, entering customer data and organizing customer interaction logs
Received an average 85% customer satisfaction rating to date, 15% higher than company average
Research complicated cases without prompting to provide more comprehensive service to customers
Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations
SERCO BPO PVT LTD Madhyamgram, Kolkata
Quality Verifier- Customer service July 2012 – 2015
Handled 30 agents and did quality checks of the calls and marked as quality parameter.
Inspired the agents regarding process and taught how to handle and convince the customer about the new products.
Took escalations calls, gave process training to the new joiners.
EDUCATION
Pursuing Graduation Final Year Newbarrackpore, Kolkata
B.A. General
ADDITIONAL SKILLS
Experience with Microsoft Office – Word, Excel & Power Point
Excellent communication skills with a focus on customer service
50WPM Typist
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