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Customer Service Project

Location:
Atlanta, Georgia, United States
Posted:
January 05, 2017

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IRUKA C. OFOMA

UPPARK DRIVE, ATLANTA, GEORGIA. PH: 1(404)***-**** Email:acx4zs@r.postjobfree.com

PROFESSIONAL PROFILE

A self-motivated, tenacious, resilient and flexible British Citizen with an astute business acumen towards understanding customer’s objectives and problems, thereby providing exemplary support in resolving the issues with creative and data enabled solutions; a very dedicated, highly motivated individual who is passionate about my work. This is complemented by my energetic and competitive nature, which leads me to always apply myself fully to any task or challenges I encounter either in or outside the workplace in a professional, highly trustworthy, ethical and discreet manner at all times.

Being confident to interact with individuals at all levels, enthusiastic and optimistic possessing strong interpersonal skills developed through experience in Project Management, I'm passionate about learning and developing key skills: programming languages such as SQL/SAS/R give a great base to retrieve, analyze and model data.

PROFESSIONAL EXPERIENCE

10/2015- Present Online Training: Career Academy United Kingdom

Junior Project Manager/PRINCE2 (Foundation & Practitioner)

Conducting project status meetings and project agendas.

Delegated tasks to employees on a daily basis to achieve scheduled goals set.

Managing risks and mitigating their impacts on projects.

Managing project timelines and budgets, assisting in preparation of reports.

Creating, updating and modifying spreadsheets used to track progress.

Successfully collaborated on the review of project results to identify problems, recommend and track progress on corrective actions.

Coordinate activities with internal teams and customers,

Ensuring that projects documents are complete, current and appropriately stored.

Planning, tracking and reporting on project performance.

Establishing standards, tools and procedures for use on the project.

Contributing to the development of process improvements and best practices.

Setting objectives for project team and making sure that the best is achieved.

Ensured client’s expectation were met or surpassed in every way possible.

Developed comprehensive work plans, describing how the job was done.

Precisely defined project goals and developed benchmarks to gauge progress.

Analysed existing work-flows of systems to identify and implement operational improvements.

02/2010 – 10/2015 MetaData Center, Wembley United Kingdom

Data Analyst Administrator

Prioritized and organized commitments of the team, with regular updates on communication boards.

Proven track for meeting projects deadlines, daily, weekly and monthly data for reports.

Processed a huge amount of sales records to provide truly accurate real time data.

Investigated, processed and checked raw data for accuracy.

Participated on quality checks on data consistency.

Responded to internal and external inquiries on records.

Provided feedback on received reports to improve customer data files.

Reported issues with data to Managers.

Created reports using Excel, for clients or internal use on a monthly basis.

Identified and fixed issues on stored procedures

Quality and consistency checks on the database for system improvement.

Worked with teammates on joint projects and completed all assigned projects by the given deadline.

Daily reporting of key products.

11/2005 - 12/2009 Dollar Financial United Kingdom

Customer Service Adviser

Performed all administrative duties including, filling, data entry, photocopying and drafting letters.

Offered financial advice to customers.

Processed loan applications for customers.

Assessed applications against set criteria.

Processed payments; cash deposits, withdrawals and card payments.

Created and coded confidential files in a professional manner using database for archive purposes.

Handled inbound, outbound calls and applied necessary documentation as required.

Documented and updated key administrative procedures.

Organized team for monthly plans and assisted in visual presentation on to focus on customer needs and increase sales volume.

Trained new employee on procedures, while emphasizing on exceptional customer service, product Knowledge and values of the Organization.

Reduced administrative ambiguity.

ACADEMIC BACKGROUND

NORTH LONDON COLLEGE, TOTTENHAM, LONDON, 06/2008

Masters of Business Administration (MBA)

Babcock University (Affiliate with Southern Adventist University, Tennessee, United States of America)

Bachelor of Science (BS) in Computer Science and Mathematics Magna Cum Lade

CERTIFICATIONS

Project Management Professional (PMP; PMI) candidate- 04/2017

PRINCE2 Foundation and Practitioner (candidate) – 02/2017

Project Search and Rescue (PSAR) (Prodevia Learning Inc., PMI ID: 1945-051003) – May 2016

SYSTEM & SOFTWARE SKILLS

Microsoft Windows 10 * Office Applications * Internet Savvy * Lotus Notes * SAMS Performance System Oracle BI Publisher * * SharePoint * Banking Tracking Systems



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