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Customer Service Assistant

United States
January 05, 2017

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404-***-**** Cell Phone


Detailed-oriented and accomplished professional with over fifteen years of legal and business experience. Excellent communication and interpersonal skills. Demonstrated ability to work well under pressure, and able to handle multiple assignments and meet deadlines effectively. Strong rapport with a diverse range of clients, co-workers, and management; strong customer service orientation. Welcome new challenges and committed to exceeding expectations. Technical Skills: Type 75 WPM; Proficient in MS Office (Outlook, Word, Excel, PowerPoint); Lotus Notes, WebEx, PeopleFluent Applicant Tracking System. Also possess Notary Public designation.

Legal Administration/Executive Assistant

Provided internal and external customer service and act as a liaison between the General Counsel and other senior leadership positions.

Created, maintained and updated confidential, organizational and department files for legal department.

Assisted General Counsel, Chief Financial Officer and other personnel by providing administrative support services as assigned, including planning and coordination of travel, scheduling, preparing meetings, updating calendars, receiving and screening telephone calls, sorting and delivering mail, and emailing.

Managed legal fees, invoices from various outside counsel and invoices from all other vendors, including appropriate coding, copying and submission to accounting department.

Contract Administration

Prepared initial drafts of various types of contracts.

Analyzed contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, corporate policies and business unit procedures.

Assisted in the development and maintenance of a system for creating, editing, storing, monitoring, administering and managing all new and renewal contracts, third party contracts, etc.

Ensured all contracts are performance base including specific, measurable deliverables that satisfy business objectives.

Communicated contract policy and practice to internal business clients.

Prepared and administered correspondence, memoranda, and contract documentation.

Prepared, organized and maintained contract records, databases and files documenting contract outcomes and compliance.


Georgia State University, Atlanta, GA, expected graduation December 2017

oBachelor of Science in Criminal Justice


CAN Capital, Inc., Kennesaw, GA

Legal Assistant, November 2016 - Present

Assist Deputy General Counsel, Senior Compliance Counsel and Associate General Counsel within the Legal Compliance Department.

Manage Deputy General Counsel and Senior Compliance Counsel daily, weekly and monthly calendars.

Prepare daily WebEx Meetings, schedule appointments and update contact lists for attorneys.

Assist with high-level confidential projects.

Provide financial support, including preparation of expense reports and reconciliation of credit card statements; investigate fraudulent claims.

Work closely with recruiters in assisting candidates for interviews.

Maintain and update confidential, organizational and department files for legal department.

Arrange complex and detailed travel arrangements and itineraries while being cost effective.

Update Do Not Call List and Legal Library.

Manage all incoming and outgoing correspondence.

Assist in the preparation of various PowerPoints and Excel Reports for meetings.

Schedule continuing legal education for attorneys.

Perform data entry and other administrative tasks assigned by attorneys or other team members.

Attend Administrative daily conference call (30 minutes).

10/07 – 05/16


Human Resources Administrative Assistant 04/15 – 05/16

Contract Administration/Executive Assistant 08/09 – 10/14

Legal Assistant 10/07 – 08/09

Provided strategic executive administrative support to senior leadership, including the General Counsel and seven (7) Senior Counsels, the Chief Financial Officer, and Vice Presidents within Human Resource Department. Responsibilities include but not limited to the following:

Worked closely with Labor and Employment and Human Resource department to develop policies and procedures and best practices.

Supported and assisted with onboarding of new employees; set up of new equipment and collection of assets when employees leave; serve as a point of contact to resolve issues with time and attendance; posted positions to external websites, scheduled candidates for interviews utilizing PeopleFluent.

Redlined and reviewed over 500 contracts to ensure compliance with appropriate laws, regulations, corporate policies and business unit procedures; managed and delegated contracts to attorneys, responsible for contract approval and execution in accordance with corporate and business guidelines, proactively consulted with staff to provide instructional assistance on proper contract procedures, acted as the primary contact between the business units and legal department, issued certificates of insurance.

Assisted in composing legal documents such as letters, memos, leases, briefs, pleadings and discovery for insurance defense; drafted and transcribed tapes, assisted in taking and compiling minutes, performed legal research using LexisNexis and Westlaw databases; preparation of wills, gathered information in preparation for lawsuits, prepared PowerPoint presentation for meetings, scheduled meetings with clients, updated calendars using Outlook, scheduled and coordinated travel arrangements, both domestic and international; managed legal fees, invoices from various outside counsel and invoices from all other vendors, including appropriate coding, copying and submission to accounting department.

Recorded, tracked and investigated Incident/Accident reports which involved following up on reports/claims status, interacted with insured, claims attorneys, adjusters and relevant co-workers; partnered with internal and external risk managers to bring about positive outcomes, acted as our subject matter expert on current worker’s compensation policies.

Utilized investigative and analytical skills to assist Chief Financial Officer to successfully investigate fraudulent payments for events, prepared payroll and special event checks.

Troutman Sanders, LLP, Atlanta, GA, 2004 - 2006

Legal Secretary

Assisted attorneys and paralegals in the areas of Construction, Intellectual Property, Bankruptcy, Labor and Employment, Complex Litigation, Environment and Natural Resources, Tax, Trusts and Estate, Patent & Trademark, Corporate and Securities.

Prepared all forms and documents relative to Patent and Trademark prosecution such as, Notices of Publication, Notices of Allowance, Notices of Missing Parts; IDS, Power of Attorneys, Declarations, Assignments, Continuation, CIP, RCE applications.

Transcribed, drafted and finalized legal documents to be submitted for court filings, electronically filed court documents with Georgia Courts.

Updated pleading indexes with returned-stamp copies, opened new client matters, prepared letters, memos, leases, and edited briefs.

Entered attorneys time entries, coordinated meetings and travel arrangements between the various attorneys.

Previous work experience includes Legal Secretary, SKADDEN, ARPS, SLATE, MEAGHER & FLOM, LLP, 1997 - 2004

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