Sales Customer Service
Resume:
CLAUDE C. CHARLES
North York, Ontario M2R 2Y2
Telephone: 647-***-**** / E-mail: ******@*****.***
PROFESSIONAL PROFILE
Proficient in the sales of services of telecommunications and other technical products, with experience in targeting the corporate and consumer market sectors, managing trade show exhibits, capitalizing on predicted market opportunities, and launching new products. Proven ability to train and motivate sales teams to achieve outstanding performance levels, provide a high caliber of customer service, and maintain a cooperative working environment. A highly resourceful and results-oriented approach together with a positive attitude.
EMPLOYMENT EXPERIENCE
Mono Phone, Cambridge, ON
Jan 2014 – Present
. Partner Relations/Business Development Manager
Played a crucial role in sales and client service to translate the positive and collaborative culture of this Telco solutions company to help established companies to the next level in communications and information technology
Demonstrate excellent communication skills together with strong analytical, organizational and teamwork skills, combined with solid business acumen while dealing with VoIP products, T1, cloud computing, SIP trunks and related technologies to various companies
Accomplishments:
Secured several major accounts including Magic Paper and Norvic Shipping by delivering advanced world-class technologies in combination with personalized professional service and support solution to customers
Developed a network of strong relationships with key decision makers and utilizing prior business contacts together with strong prospecting and market research skills to identify opportunities
Cisco Systems Canada, Toronto, Ontario Apr 2011 – November 2013
Partner Account Manager (PAM)
Managed and assigned resellers to source potential customers and identified networking requirements, recruited and natured resellers in order to establish a tight connection with the sales channel
Understanding organization’s business needs, develop application of products and services and effectively communicate Cisco’s technical value added solutions to meet those needs. Including: researching and developing lists of potential customers; identifying and qualifying business opportunities, making regular sales calls to develop relationships and following-up on sales leads
Prepared formal proposals and present to all levels of the organization including executive level
Acted as business advisor, built business plans with the resellers to ensure collaboration was profitable for both parties (Cisco & Resellers)
Developed resellers through various trainings
Effectively informed resellers about new products, solutions, services offers, programs, promotions
Tracked multiple sales opportunities through assigned resellers
Manage the channel sales cycle from lead generation to closure through various resellers
Met and exceeded quarterly and annual goals
Rich Telecom, Toronto, Ontario Feb 2006 – March 2011
Broadband/Wireless consultant
Generate and follow up on leads in order to close sales and achieve daily targets in terms of outbound calls per day, minimum response time frames on inbound leads, and other metrics as appropriate
Establish sales pipeline goals and manage lead generation and related activities to achieve goals
Identify and pursue top target accounts assertively promoting VoIP and wireless products/services to secure accounts
Maintain and utilize knowledge of target accounts including: relevant projects, key decision makers, organizational charts, budgets and priorities as well as the competition in order to influence customer decisions
Provide customers with information and the benefits of hosted and managed solutions integrating voice, data, Internet, video, collaboration, and conferencing services to meet their particular requirements
Assist the company in identifying and implementing suitable actions to capitalize on business opportunities
Promoted sales to existing clients, Assess client's needs and resources and recommend the appropriate goods or services, Resolve product and service related problems, Troubleshoot technical problems related to equipment
Developed and used procedures for the Sales process, including the creation of scripts and tools to support the process; also use established procedures as appropriate
Accomplishments:
Functioned productively within a very demanding position by taking personal initiative, and being resourceful, and self-motivated
Consistently exceeded sales quota based on salesmanship and knowledge of VoIP products/services
OneConnect, Toronto, Ontario October 2005 – Jun 2006
Broadband/Wireless Consultant
Generate and follow up on leads in order to close sales and achieve daily targets in terms of outbound calls per day, minimum response time frames on inbound leads, and other metrics as appropriate
Establish sales pipeline goals and manage lead generation and related activities to achieve goals
Identify and pursue top target accounts assertively promoting VoIP and wireless products/services to secure accounts
Maintain and utilize knowledge of target accounts including: relevant projects, key decision makers, organizational charts, budgets and priorities as well as the competition in order to influence customer decisions
Provide customers with information and the benefits of hosted and managed solutions integrating voice, data, Internet, video, collaboration, and conferencing services to meet their particular requirements
Assist the company in identifying and implementing suitable actions to capitalize on business opportunities
Promote sales to existing clients, Assess client's needs and resources and recommend the appropriate goods or services, Resolve product and service related problems, Troubleshoot technical problems related to equipment
Develop and use procedures for the Sales process, including the creation of scripts and tools to support the process; also use established procedures as appropriate
Accomplishments:
Functioned productively within a very demanding position by taking personal initiative, and being resourceful, and self-motivated
Consistently exceeded sales quota based on salesmanship and knowledge of VoIP products/services
Hunter Bay Holdings, Washington D.C./Abu Dhabi May 2001 – January 2005
Carrier Sales Manager
Joined solutions to key business drivers to meet specific customer priorities and objectives
Secured trusted advisor status within the clients organization by demonstrating thorough understanding of client's core health business, transformation of its clinical and support activity using telecommunications solutions, and by leveraging appropriate resources to solve client business problems
Assisted in the development of 'go to market' strategies for innovative and complex new solutions that involve partnerships and multiple telecommunication products as part of the solutions team Proactively and reactively respond to customer requests, RFP, relationship issues
Developed relationships with customers/suppliers and the internal organization (East and West)
Manage objectives for cross-functional teams to deliver customer solutions
Develop opportunity and account plans
Managed funnels delivering accurate 30/60/90 day forecasts.
Accomplishments:
Instrumental in the creation and operations of the Sales Department for On-call Solutions
Played a key role in expanding company’s presence in the Broadband and long Distance market
Successfully increased VOIP (Voice over IP) sales through the development of effective sales and marketing strategies and personalized client services
EDUCATION
HOWARD UNIVERSITY, Washington, D.C.
Successfully completed Bachelor of Science Degree Program in Information Systems
References available upon request
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