Customer Service Data Entry

Claudia Salinas

***********@*****.***

SUMMARY OF QUALIFICATIONS

Administrative Assistant Certification from Austin Community College May 2010.

Business Communications, Type 40 WPM, Data Entry 10,000 KPM, 10-key-by-touch.

Microsoft Office 2003 and 2007 – Microsoft Word, Excel, Access, PowerPoint and Outlook.

Over two years of excellent customer service experience.

PROFESSIONAL EXPERIENCE

DISYS/Wells Fargo, Austin, TX

Operations Clerk 1/16/2015-3/4/2016

Utilized computer and data entry skills to enter accounts receivable.

Received and responded to business e-mail in timely manner.

Retrieved, sorted and distributed accounts receivable incoming mail.

Retrieved and distributed various incoming mail.

Utilized professional business communications with co-workers and supervisors.

Participated in staff meetings and team meetings.

Concentrix, Inc, Austin, TX

Customer Service Associate 4/2014-8/2014

Answered all incoming customer phone calls within quality standards in a call center environment.

Gathered and input customer demographics and inquiries in a PC environment.

Followed critical elements of the call and file handling process.

Determined customer needs through effective questioning and evaluate need for call escalation.

Contacted various internal departments on a daily basis to clarify information, seek guidance and gather information to respond to customer inquiries.

HR Block, Austin, TX 1/2013-4/2013

CSP Seasonal Clerk (Receptionist)

Handled a multi-line telephone system and operated computer systems to set up client appointments

Performed customer service to answer all incoming calls and greeted all clients.

Accepted and processed payments and maintain office filing systems

Responsible for checking and distributing email’s from roll over and after hour calls to appropriate tax preparers.

Accepted and organized paperwork from clients for tax preparers.

OneWest Bank, Austin, TX 7/2011-1/2012

Customer Contact Associate I

Operated computer systems to enter customer data in MS Word, Excel and several other internet websites.

Performed customer service duties in a call center environment regarding home owner mortgages.

Assisted homeowner's, co-borrower and/or authorized 3rd parties applying for home loan modifications.

Utilized business communications with homeowner's and/or co-borrower’s regarding financial collections of mortgage payments. Communicated financial collections verbiage daily.

Confirmed all related delinquency and foreclosure options to the homeowner.

Processed mortgage payments and assisted borrower with setting up monthly budgets and payment plans.

Completed mandatory monthly testing of mortgage rules and regulations.

EDUCATION

High School Diploma

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