Customer Service Representative
Resume:
Joseph Maniscalo
Hialeah, FL 33015
******.*.*********@*****.***
QUALIFICATION HIGHLIGHTS
Made 75-100 cold calls daily to potential clients/candidates.
Proficient with MS Office and Applicant Tracking Systems.
Providing a high level of client relations based on outstanding communication and interpersonal skills.
Establish and maintain effective business relationships with external and internal customers, improving communication between candidate and company.
Able to target candidates quickly as well as influence, negotiate and drive deals to closure.
EXPERIENCE
2015-2017
Palm Health Resources
Ft. Lauderdale, FL
Senior Recruiter
Primary role is to find and place Physicians and Advanced Practice Providers for direct placement within healthcare systems nationwide. Built a pipeline of clients and candidates through cold calling, sourcing, interviewing and negotiating with professionals based on their motivations, qualifications and skills. Analyze and match qualified providers to job descriptions. Determine most qualified candidates and make recommendations to hiring managers. Conduct the candidate selection process by partnering with clients' hiring personnel.
2012-2015
MetalRecruiters.com
Miami Lakes, FL
Senior Recruiter
Managed all phases of recruitment, including defining hiring management needs and posting available positions. Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development. Researched and recommended new sources for candidate recruiting. Recruited for various positions across multiple sites in North America. Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process. Maintained an accurate candidate tracking system. Communicated the duties, compensation, benefits and working conditions to all potential candidates.
2006-2011
WFS Healthcare Services
Seacaucus, NJ
Customer Service Representative
Handled large call volume while maintaining accuracy, efficiency, and a positive friendly attitude. Researched accounts, answered questions, and worked with new customers. Successfully pacified hostile or antagonistic callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customer’s needs with the company’s objectives.
2000-2006
Galaxy Software
Hackensack, NJ
Customer Service Representative
Directed inbound and outbound call activities. Recognized for outstanding and timely follow-up on data input. Researched requests, checked availability, and, if necessary, recommended alternative products. Recognized for delivering quality service and products and for developing loyal customers, resulting in impressive sales.
SKILLS
Proficient with LinkedIn Recruiter
Records Management
Accounts Administration
Recruiting and selection techniques
Excellent interpersonal and coaching skills
Talent assessments
Strong Boolean logic
EDUCATION
Burlington County Technical, Burlington NJ Class of 2000
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