Sales Customer Service

Danielle Nichols

**** **** ***. ** *********, FL 34209 201-***-**** ***********@*******.***

KEY ACCOMPLISHMENTS

Personable management leader with an outstanding background across operations, sales, procurement, supply chain and logistics.

Outstanding ability to develop and lead a team of personnel to maximize their potential and excel.

Experience working in a dynamic, fast-paced and deadline-driven environment to improve processes.

Develop initiatives for business development utilizing cross functional teams to meet strategic goals.

Established quality, safety and financial operational standards to achieve performance objectives.

Proficient with MS Office; ACS; PDM; PLD; SAP; XPC; JDA; 7th Online; and ERP.

Areas of Expertise

> Team Building/Leadership > Compliance & Regulations > Budget Management

> Staff Training & Development > Policies & Procedures > Report Generation

> Supply Chain & Operations Management > Purchasing & Procurement > Warehousing & Distribution

Professional Experience

Phillips-Van Heusen (PVH) Corp. – Bridgewater, NJ 2000-Present

Director of Sales Operations, the Dress Furnishings Group (2012-Present)

Demonstrate stellar leadership and sales skills for this leading clothing company which owns iconic brands such as Tommy Hilfger and Calvin Klein, among others, and also licensed brands.

Manage 20 brands and a team of six associates, including managing more than 16,000 SKUs and $290 million in volume through a product lifecycle, from creation to disposition.

Prepare quarterly budgets based on costs and sales estimates for managers to present to stockholders.

Maintain purchases to parallel with quarterly and yearly sales estimates, fiscal budgets and margins.

Oversee international purchasing and distribution for all joint venture business arrangements, managing and maintaining margins and reviewing and negotiating contracts with consumer and legal teams.

Collaborate with supply chain planning and sales teams to fill monthly vendor capacity, including challenges related to delivery procurement as well as any potential risk to the business.

Monitor calendar deliverables, prioritize activities and work closely with functional teams to ensure timelines are maintained, milestones achieved and KPI’s being reported to business unit.

Direct the integration of a new planning and forecasting system, working with cross functional teams to meet deadlines and budgets.

Created a new department within the division, crafted job descriptions, hired, trained and developed associates for new positions with the support of Human Resources.

Communicate with cross functional teams in the startup of new factories in Africa, planning and staging raw materials for initial startup, working with Sales and Sourcing on product placement for timely delivery, and cost efficiency

Manager, Merchandise Operations, Men’s Dress Shirts (2007-2011)

Supervised production and distribution of nine product lines in the U.S., Canada, Europe and South America to ensure contribution to bottom line and margin growth.

Led a team of four merchandising assistants to coordinate and complete daily product review sessions with sales for raw material purchases; consumer buying trends; finished goods deliveries; market behavior; and seasonal analysis.

Negotiated costing to achieve profitable margins at all price points and markets of distribution.

Worked with technical and fashion designers; sourcing; merchandisers; raw material teams; overseas agents; logistics; strategic services; warehousing; distribution; and customer service to ensure meeting product schedules and finished goods deliveries.

Analyzed inventory flow with sales and warehouses on a weekly basis to ensure product was turned over in a timely fashion and fulfillment levels were continuously maintained.

Directed implementation of new business acquisition into corporate work processes and systems for daily business transactions.

Senior Merchandising Assistant, Men’s Dress Shirts (2002-2006)

Managed two assistants while controlling daily production, development and issues for three designer labels.

Maintained responsibility for following up on seasonal sample production with garment cutters in Asia.

Merchandising Associate, Men’s Sportswear (2000-2001)

Played an integral role in the production of sport labels, knits and wovens.

Ordered fabric and trim for bulk programs, as well as ensuring timely fabric and garment deliveries, and also created purchase orders and maintained computer system for raw material and finished goods purchasing.

Education and Training

Bachelor of Science, Business Administration (BSBA), Messiah College; earned 2000

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