Customer Service Representative

Career Overview

Core Strengths

Accomplishments

Work Experience

CAITLYN LOTT

**** ********* ****** **** *, apt 611, Jacksonville, FL 32256 C: 352-***-**** *******.****@*****.*** I have an extensive customer service background, such as the food industry as well as call centers. I have also worked in a doctor's office. All of these jobs have helped me to grow when it comes to empathy, respect, and understanding when it comes to a customer and their issues.

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Courteous demeanor

Energetic work attitude

Customer service expert

Adaptive team player

Creative problem solving

Types 80 WPM

Great Prioritization skills

Critical thinking skills

Great in multi-tasking

Punctual

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow. Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Ocala, FL

Crew Member

McDonald's

Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Worked as a team member performing cashier duties, product assistance and cleaning. Cross-trained and provided back-up for other customer service representatives when needed. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Quickly and efficiently processed payments and made accurate change. Ocala, Fl

Customer Service Representative

Sitel

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow. Ocala, FL

Authorizations/Benefits/Eligibility

Lange Eye Care

Pulled insurance authorizations and entered information into patient's accounts. Uploaded insurance eligibility and benefits for patients' accounts. Scheduled patients' appointments, and contacted patients' to inform them that their appointment was coming up.

Educational Background

Jacksonville, Fl

Customer Service Representatve

Convergys

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. 2012

Ocala, Fl, United States

High School Diploma: General Studies

Forest High School

Ocala, Fl, United States

Physical Therapy

College Of Central Florida

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