Customer Service Manager, operations and event planning

Kesha A. Eaddy

*** ********** ** **

Washington, DC 20011

************@*****.*** 202-***-****

Objective: To thrive in a position of responsibility in the field of hospitality, customer service, business management and event planning.

Experience:

Sur La Table Tysons Corner, VA

Assistant Manager/Operations 8/15-5/16

Manager on duty, maintain sales above store budget forecast, conduct phone screens and select appropriate candidates for in store interviews, check references, background checks, facilitate biannual review process, ensure that developmental goals are specific, measurable, actionable, realistic and timely. Maintain key operational processes: opening/closing of property, critical control and cash management, lead the planning and execution of cycle counts and annual inventory. Manage repair and maintenance issues with corporate partners, ensure all managers are trained and are complying with meal break/end and/or start shift requirements. Quality control, store resets and signage change.

MacA'Licious Soul Food and Catering Washington, DC

Lead Catering Cook/PIC 8/2011-9/2014

Plan and implement monthly menus, compile catering grocery list, receiving, create and generate meal tickets, document daily temperatures, ensure kitchen codes are being maintained, supervise staff/prep cooks. Cook and distribute meals to local day cares on daily basis, breakfast, lunch and snack, catering for special events, holidays and field trips.

Sur La Table Washington, DC

Floor Lead 6/2008-6/2011

Opening and closing of store, register open and close outs, armored money transfers, cooking demos, direct staff on schedules and breaks, quarterly store remodel, attended and completed Nespresso coffee camp.

Safeway/Safeway.com. Washington, DC

Personal Shopper/Cashier 7/2007-5/2008

Personal shopper for online orders, cashier, customer service, manager back up, night stock, coordinate special events and facilities maintenance.

City of College Park City Hall. College Park, MD

Administrative Assistant to City Manager. 4/1999-7/2006

Set-up for televised council meetings and worksessions including AV. Budget preparation/presentation, troubleshooter for City wide buildings phone system and upgrades. Accounts payable/receivable, creation and distribution of monthly reports and city civic list, member of non-union group. Coordinator of special events and Official visits.

Education: Northwestern High School (C.O.E Program) Graduation Date 6/1989

TESST Electronics and Computer Institute 1/1990-1/1991

Montgomery Junior College Business/Paralegal studies 2/1991-2/1992

Licenses: Food Safety Managers License Exp. 11/07/2015 Willing to recertify.

Special Skills: Coordination of events, experience with elderly and mentally challenged population (Recreational Therapy/Counselor), public speaking, problem solving, customer service oriented. Other on the job training courses.

References

Reference #1 - Philip Johnson MacA'Licious/Manager 202-***-****

Reference #2- Daniella Rhodes Sur La Table/Assistant Manager 301-***-****

Reference #3 - William Fleming City of College Park/Crew Chief 240-***-****

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