Customer Service Administrative Assistant
Resume:
Salina Mendoza
Chicago, IL ****9
Objective: Position as an Executive/Administrative or Office Assistant Education: Attended Fox College, Oak Lawn, IL--Administrative Program Queen of Peace High School, Burbank, IL--graduated June 1999 Skills: Typing: 72 words per minute
Computer: Microsoft Office 2010, Word, Excel, PowerPoint, Access, Visio, and Integrating Microsoft Office 4.2/4.3
Databases Financial Management Purchasing System (FMPS), Performance
& Systems: Management Matrix, Citrix System (CSR)
Dictaphone: Letters and memorandums
Business
Courses
Completed:
Experience: City of Chicago, Department of Family & Support Services November 2005 to January 31, 2016 Office Manager/Executive Assistant II supervises staff and reception area, manages the Department’s: supply inventory, vehicle maintenance and scheduling, equipment inventory, and storage system, ensures all matters and proper information is disseminated to staff, maintains relationships/open communication with other City Vendors/Agencies/Departments, set standards and establishes necessary controls to ensure that major departmental policies, plans, and procedures are carried out, manage information/communications unaltered and confidential, prepares and maintains supply inventories through the use of monthly allotments, distribution of confidential materials to appropriate individual, division, and departments establish great measures of confidentiality.
City of Chicago, Department of Family & Support Services April 2005 to November 2005 Executive Secretary I executes confidential duties and assists the Director of Finance & Administration in daily activities to maintain an efficient and productive workflow. Implemented new procedures and processes to improve and maintain quality, manages confidential forms required for processing, maintains and manages the distribution of our electronic financial statements, type letters/memos, managed the completion of statistical data and reports, generates summary reports used as financial management tool, developed and implemented secretary/clerk assignments and schedules, and document/records all receivables, and assistance with preliminary and general budget submissions with the Director on Corporate and CDBG Budgets.
Administrative/Legal
System
Introduction to
Microcomputers
Monitoring of Delegate Agencies: Allowable
Costs, Internal Controls, and Fiscal Monitoring
Reviews
Argumentative Writing Introduction to Psychology Business Writing for Administrative Professionals
Business Ethics Keyboarding Inventory and Cycle Counts
Business Language Skills Oral Communication
Business Mathematics Problem Solving
Business Presentations Technical Writing
Introduction to Business Word Processing
Calmark, Inc, Chicago, IL March 2001 to April 2005 Administrative Assistant assisted President, Customer Service Manager, Personnel, prepares quotes, enters jobs, type letters, request postage & postal coverage, distribute daily mailing list, update sample list, generate long term spreadsheet, prepare itineraries and events, supply inventory, answer phones, and interact with clients.
Chicago Safety Institute, Chicago, IL March 2000 to May 2000 September 2000 to March 2001
Administrative Assistant processed data entry, prepared invoices, systemized filing, answered phones, taught First Aid, organized office, typed letters, documented certificates, and assisted customers. (I was laid off in May due to hours, work vs. school, but was rehired in September.) Honors & Queen of Peach High School--Honor Roll (1998-1999) Activities: Certificate in First Aid
Certificate in Mailpiece Quality Control (MQC)
Union Avenue Methodist Church--Community Service
References: Alexandra Cooney, Deputy Commissioner 312-***-**** City of Chicago, Department of Family & Support Services 1615 West Chicago Avenue, Chicago, IL 60622
Joyce Gallagher, Executive Director of Senior Services 312-***-**** City of Chicago, Department of Family & Support Services 121 North LaSalle, Chicago, IL 60602
Michael Nardello, Finance Director 773-***-****
City of Chicago, Department of Family & Support Services 1615 West Chicago Avenue, Chicago, IL 60622
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