Administrative Assistant Customer Service

Barbara Hall

Administrative Assistant/ Office Manager - New Day Academy Boarding/Day School

Cleveland, OH

****.*********@*****.*** - 440-***-****

Administrative Assistant/Office Manager0

Authorized to work in the US for any employer

WORK EXPERIENCE

Administrative Assistant/ Office Manager

New Day Academy Boarding/Day School - Euclid, OH - August 2012 to Present

• Answers telephones and take messages or transfer calls

• Schedules appointments and update event calendars

• Arranges staff meetings

• Handles incoming and outgoing mail and faxes

• Prepares memos, invoices, or other reports

• Edits documents

• Maintains databases and filing systems, whether electronic or paper

• Performs basic bookkeeping

Receptionist/Staff Coordinator/Data Entry Specialist Heart Home Care - Euclid, OH - February 2012 to August 2012

• Communicated with Supervisors, Peers, Subordinates and Clients

• Provided information to supervisors, co workers, and subordinates by telephone, in written form, e-mail, or in person.

• Scheduled clients with appropriate staff and/or treatment team.

• Active Listener to clients giving full attention to what they were saying, took time to understand points made, asked questions as appropriate, and not interrupted at inappropriate times.

• Social Perceptiveness - was aware of others' reactions and understood why they reacted as they did.

• Recorded patients' medical history, vital statistics and information such as test results in medical records.

• Triaged clients appropriately; collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.

• Showed patients to examination rooms and prepare them for the physician.

• Explained treatment procedures, medications, diets and physicians' instructions to patients.

• Updated and used relevant knowledge to keep up-to-date technically and applied new knowledge to my work.

• Evaluated information to determine compliance with standards by using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

• Contacted person for all pharmaceutical representatives. Housekeeping

Laundry Aid - Mentor, OH - June 2011 to February 2012

• Swept, scrubbed, mopped and polished floors

• Vacuumed clean carpets, rugs and draperies

• Dusted and polished furniture and fittings

• Disposed of trash in a sanitary manner

• Cleaned wash basins, mirrors, tubs and showers

• Made up beds and change linens as required

• Sorted, washed, loaded and unloaded laundry

• Ironed and pressed clothing and linen

• Sorted, folded and put away clean laundry

• Operated mechanized cleaning equipment

• Maintained all cleaning equipment and materials in a safe and sanitary working condition

• Monitored and reported necessary domestic repairs and replacements Account Manager

Hudson & Keyse, LLC - Painesville, OH - March 2008 to March 2010

• Led, managed and monitored accounting functions.

• Developed, generated and managed timely accounting reports.

• Ensured reconciliation of Bank accounts and other accounts.

• Monitored general ledger, accounts receivables, accounts payables and other records.

• Created management tools that effectively monitor accounting processes.

• Assisted the accounting team in preparing balance sheet and budget reports.

• Generated various analyses and financial reports for the management.

• Monitored and managed the month-end accounting processes.

• Managed budgets for departments, projects and grants.

• Monitored month-end reports, schedules, payments and receipts.

• Created and monitored an effective internal audit system.

• Ensured timely completion of audit.

• Managed absenteeism, performance, payroll and other related issues.

• Maintained, updated and monitored inventory records.

• Ensure compliance of all accounting processes to that of the organization's goals. Patient Financial Service Representative

Lake Hospital Systems - Painesville, OH - June 2001 to March 2008

• Confirmed patient insurance eligibility and/or benefits.

• Patient payment posting.

• Generated patient statements.

• Answered phone calls.

• Provided customer service to patients inquiring about their patient statements.

• Set up and maintained budget plans.

• Determined required deposits, and follows up to make sure payments were made in accordance to Center's policy.

• Audited charts for correct income verification process.

• Corrected bad addresses in patient account and maintain address log.

• Adjusted bad patient checks off and enter notes in practice management system.

• Discussed and educate family members on various services offered by the Center and methods of payment for those services including but not limited to Medicare, Medicaid, Insurance and Private Pay.

• Made appropriate adjustments to patient accounts in accordance with Center's policies.

• Assisted with the implementation of a new billing system.

• Worked with eligible patients to apply for applicable assistance programs. Areas of Experience, Training and Certifications

• Bloodborne Pathogens by National Safety Council

• BLS for Healthcare Provider by American Heart Association

• HIPAA

• CPT-ICD-9/HCPCS

• Medisoft Office

• Patient Charting

• Word, Excel

• Medical Terminology

• Fax/Copy Machine

• Telephone Techniques

• Appointment Scheduling

• Medical Office Procedures

SKILLS

Microsoft Office (10+ years), Office Management (6 years), Administrative Assistant (4 years), Excel (4 years)

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