Customer Service Representative

Shelley E. McReynolds

**** **** ***** *****, *’Fallon, MO 63366

314-***-**** / ***************@*****.*** / NMLS# 502012

OBJECTIVE:

To obtain a position using my extensive mortgage background in servicing, processing and originations in order to improve the quality and efficiency of mortgage loans originated in an ever-changing market.

WORK HISTORY:

American Equity Mortgage / February 2016 to September 2016

11933 Westline Industrial Drive, Maryland Heights, MO 63046

Mortgage Consultant

Responsible for taking incoming calls from potential leads & converting into mortgage applications using specific sales tactics.

Provide complete and accurate loan application for submission to processing.

US Bank Home Mortgage / December 2008 to October 2015

3301 Rider Trail, Earth City, MO 63045

Mortgage Loan Officer

Closed approximately $100,000,000 in loans over past seven years.

Responsible for self-generated application volume via business partner referrals, previous borrowers &

self-marketing efforts.

Responsible for immediate follow up on Banker referrals & correspondence to referring Banker.

Manage personal pipeline; up to $13,000,000 in loans in process, for as many as 60 borrowers at a time.

Established excellent relationships with assigned US Bank branches; up to seven at a time, for the purpose of solidifying role as the Branch Mortgage Loan Originator and Contact.

Work directly to build mortgage relationship with all assigned branches to increase mortgage & bank partnership.

Work directly with internal operations, including Processing, Underwriting, and Closing & Customer Service to ensure all aspects of loan applications are delivered in the best possible manner.

Wells Fargo Home Mortgage / November, 2004 to December, 2008

5600 Mexico Road, St. Peters, MO 63376

Mortgage Loan Consultant

Responsible for 100% self-generated business via referral partners & marketing efforts.

Worked with homeowners who were in poor credit situations or difficult loans to provide improved credit & home financing options.

Negotiated directly with collection agencies on behalf of homeowners to consolidate past due debts.

Worked with homeowners in Chapter 13 Bankruptcies to accomplish early completion of their Bankruptcy plans. Worked directly with Bankruptcy Trustee offices to facilitate Trustee permission for early payoff as well as payoff amounts on homeowner’s behalf.

Citimortgage Inc/ July 1997 to October 2004

1000 Technology Drive, O’Fallon, MO 63368

Broker/Client Relations Representative

Worked with Brokers regarding mortgage loans submitted in the Wholesale environment

Customer Service Representative

CSR Lead & Support. General representative for all incoming customer inquiries

EDUCATION: Parkway South High School, Class of 1995 - Graduated

Meramec Community College – Several Courses Taken in Business, Finance and Accounting

ADDITIONAL SKILLS: Extensive Knowledge of both DU & LP Systems

Extensive knowledge of Mortgage Loan Originating, Operations and Mortgage Programs

Proficiency in Microsoft Excel, Word & all Office Systems.

Expertise in the Net-Oxygen loan processing system.

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