Administrative Assistant Customer Service

Employment History

Firmenich Inc

Human Resources Administrative Assistant Plainsboro, NJ 08/16-11/16

Screen and distribute telephone calls according to issue

Conducts Internet research to locate potential job candidates

Schedule and participate in first level interviews

Scan resumes, assist with planning and facilitation of new employee orientation

Compile materials and maintain employee database records

Create and distribute offer letter and packages to selected candidates

Manage on-boarding for all new hires (review NH paperwork, benefits, 401k, etc).

Process D2 tickets within SAP database system

Merit Consulting Services New York, NY 05/15 – 05/16

Administrative Assistant (Temp)

Draft edit and transmit correspondence, agreements, memoranda and other legal and business documents

Assist with real estate and other transactional closing activities

Review legal documents for accuracy and completeness and process them for signature

Communicate and interact with other departments, outside counsel, title companies, environmental consultants, and others on matters and processes handled by the legal department

Maintain files, calendars, etc. for attorneys

Maintain and organize legal department databases, files, and computer file systems and information

Monitor litigation matters; manage litigation tracking system and litigation database

Provide general administrative services to the legal department, including:

oArrange for overnight mailings and couriers

oOrder and maintain supplies, publications and subscriptions

oMake travel arrangements and reservations for legal seminars and meetings

oPrepare timesheets and expense reports

SUNY Downstate Medical Center/UPB Brooklyn, NY 06/13 – 02/15

Administrative Assistant

Provided administrative support to the Director of Neurology

Assisted direct reports (Physicians, EEG Techs, Nurse Practitioner and Coordinator) with routine practice functions related to patient care, clinical research, preparation of patient correspondence and general office duties

Triaged incoming patient reports to appropriate locations/physicians

Obtained and document insurance pre-authorizations & pre-certifications

Managed calendar, coordinated travel and processed expense reimbursements

Coordinated meetings & all necessary logistics (confirmed conference room availability, sent out calendar meeting invitations, ordered food, created PowerPoint decks, and Excel spreadsheets)

Maintained database, enter data and generated reports as needed to provide current and accurate information to departments

Scheduled and confirmed patient appointments, organized and maintained paper and electronic medical records

Interviewed patients in order to complete documents, intake forms and insurance forms

Retrieved and routed messages and documents such as laboratory & EEG results to appropriate physician and patient

Arranged for diagnostic testing for patients

Collected co-payments; Bill & Coded patients appropriately

Managed reception area; Sorted and distributed mail

Education

Johnson & Wales University, North Miami, FL

B.S. in Business Administration, May 2013

(Graduated Summa Cum Laude)

Skills

Strong customer service

Proficient in Microsoft Office Suite, Lotus Note, Athena, Eagle

Excellent written and verbal communication skills

Extremely organized and detailed oriented

Resourceful & strong problem solver

Contact this candidate