Customer Service Life Insurance

Lisa D. Calloway

**** ******** ***** ******, ** *4551 434-***-**** *************@******.***

CAREER SUMMARY

A motivated, results-focused Human Resources Professional with more than fifteen years’ experience in all functions of HR, particularly talent management, compensation, training, benefits and policy development. Consult with all levels of management on HR strategies and practices to deliver overall business results and contribute to employer’s profitability and success.

COMPETENCIES

Recruitment/Selection

Strategic Partnering

Employee Relations

HR Metrics

Conflict Resolution

Legal Compliance

PROFESSIONAL EXPERIENCE

YOH / Day Zimmerman

Recruiter April 2016 - Present

Contract Recruiting assignment with Harris Corporation

BWX Technologies (formerly Babcock & Wilcox) Lynchburg, Virginia

Recruiter Nov 2014 to Feb 2016

Drive the staffing process with management, employees and other support functions from the requisition phase through on-boarding.

Interact with internal clients to define position requirements and shape recruitment strategies.

Evaluate factors such as job experience, education, training, skills, knowledge, abilities and other data pertinent to selection.

Consult with hiring managers to identify and select the most qualified applicants/candidates and provide on-going updates regarding the status of the hiring process.

Source and develop networks to ensure access to qualified candidates.

Assist in long-range manpower planning.

Provide recruitment support, drive process excellence, utilize technology, provide process consulting and customer service for multiple client areas.

Operate under minimal supervision and with significant latitude for independent action and decision making.

Promote and support diversity.

Maintain the highest levels of customer satisfaction with hiring managers, candidates and peers.

Ensure effective working relationships with hiring managers, candidates and peers.

Develop, implement, deliver and maintain successful on-boarding programs designed to promote a dynamic work environment that fosters employee engagement.

Assist in managing vendor relationships.

Administer pre-employment tests/assessments and interpret results.

Identify and participate in local/national job fairs.

Assist in the development of recruitment materials including the use of social media.

Apply advanced knowledge in the field of HR.

Maintain a thorough knowledge of applicable Federal, State, DOE, Corporate and Site specific rules, regulations.

Support University Relations Program by establishing and implementing short and long range goals, objectives, policies, and operating procedures.

AREVA Lynchburg, Virginia

Sr. Technical Recruiter 2001 to 2014

Responsible for all technical and professional recruitment of exempt and non-exempt positions including: Management/Sr. Management, Engineering, Nuclear Services Specialists, Chemists, Project Managers, Product Managers, IS/IT, HR, Finance, Marketing, Purchasing, Administrative and Quality from individual level to Executives.

Negotiated, developed, generated and close offers (salary, relocation, bonus) based on researched internal equity and market data. Provide key industry data to compensation organization to better understand our competitiveness in the marketplace in terms of salary and benefits.

Performed Human Resources Business Partner responsibilities for impacted Fuel production division. Worked as liaison with local companies to place identified at risk employees.

Partnered with hiring managers and executive staff to determine hiring needs and plan recruitment strategies. Generate reports and present data to Executive Staff.

Implemented Staffing Plan, which included revising processes, forms and procedures.

Member of Project Team involved in developing and implementing e-Talent requisition, offer and applicant database.

Provided support to University Relations Program in area of career fairs, intern program and process improvements. Administer and facilitate all actions related to Produced in Virginia (CVCC-UVA) Intern Program.

Provided training, knowledge transfer and mentoring to colleagues based on recruiter expertise and other HR experience. Participated on diversity task force team.

Led and participated on assigned projects such as Applicant Tracking, Interview Evaluation and LSS Greenbelt, Virtual Receptionist and other projects.

Facilitated resume and interviewing workshops within AREVA and at local colleges such as Central Virginia Community College and Lynchburg College.

Participated on international recruiting best practices team with French and German colleagues.

New hire orientation facilitator, delivered new hire orientation and promote AREVA to new employees.

Trained and experienced with compensation analysis, benefit administration and policy development

Ericsson, Inc. Lynchburg, Virginia Staffing Assistant 1999 to 2001

Provided recruiting and administrative support for full life cycle recruiting, which included the refinement and implementation of new staffing processes, forms and procedures.

Coordinated all external and internal candidate phone interviews and on-site interviews including coordination of travel arrangements for interviewees; provided interview schedule, instruction, etc to all interviewees.

Interacted with Hiring Managers to provide interview team with interview questions and evaluation forms, as well as details on final interview schedules.

Provided input and implemented Candidate WOW experience to ensure each candidate had positive interview experience.

Created and submitted expense reports and invoices, and ordered recruiting supplies.

Performed database entries into the applicant tracking system in a timely and accurate manner.

Conducted new hire orientation and monitored new hire paperwork for compliance.

Coordinated time-sensitive data to meet required deadlines.

Exercised discretion with confidential information.

First Colony Lynchburg, Virginia

Case Manager Sept 1992 – April 1997

Functioned as liaison between the underwriting staff and brokers/ agents regarding life insurance policies to include the following duties:

Processed new business from general agents. Reviewed and assembled life insurance policies for high profile and celebrity clients.

Requested follow-up on medical records and background investigation for policy applicants. Reported medical codes to Medical Insurance Bureau.

Ensure compliance with state and federal insurance laws.

Prepared and issued life insurance contracts and commission checks.

Maintained confidentiality.

SPECIAL SKILLS/TRAINING:

COMPUTER PROFICIENCY

Microsoft Office (Word, Excel, PowerPoint) Outlook, Lotus Notes, Monster (TMS), UltiPro, TALEO, SAP, IRIS, DOCUMENTUM, LinkedIN, PeopleSoft, People Fluent, Oracle

Training:

Lean Six Sigma – Yellow Belt

HR Legal Compliance

EEOC

Crucial Conversations

Public Speaking

Behavioral Interviewing Techniques

ISO-9000 Training

Integrated Nuclear Power Plant Concepts

Counselor Sales Person Training

Negotiating to Yes

Four Generations - One Business

Understanding and Managing Cultural Differences

References available upon request

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