Support Engineer

Allan J. Schillig

**** ******** ***** *****: 239-***-****

Hallandale, Fl. 33009 Email: *************@*****.***

Career Goal

Provide LANDESK design, implementation, and administration of all LANDESK products within your company. I can implement LANDESK solutions across very complex networks including VLAN usage on the networks. Provide your company with excellence in IT including helpdesk support, network support, staff services, job performance, leadership and teamwork. Perform job duties with high ethical standards, expert technical/analytical knowledge, timeliness, accuracy and dependability. I have experience working in an enterprise data center.

Professional Profile

I have 30+ years of work experience in IT and networking. Due to my extensive background, I am able to learn new products quickly. I am very detail oriented and analytical. I have an excellent communication skill set working with staff and customers. I am a LANDESK SME. I am the owner of Computer Technology Services by ASM, LLC. (CTSbyASM.com).

Accomplishments

Mednax, Inc. – Patched over 500 servers in the data center and remote disaster recovery facilities using LANDESK security and patch management on a 6000 node network. Created project plan and checklist to track the project. Presented power point presentation on progress of project.

21st Century Oncology – Implemented LANDESK imaging using provisioning templates. Upgraded LANDESK LDMS from v9.5 to v9.6. Implemented sixty preferred servers across a complex network of 4700+ computers. Accomplished the implementations within three months gaining a significant raise in my salary as a result. Wrote and implemented LANDESK distribution packages. Implement design changes in LANDESK Service Desk. Upgraded the LDMS driver library to distribute software drivers to diverse set of computer vendors including HP, Lenovo, and Dell. Set up preferred servers at CDW and Insight for imaging desktops, thin clients, and laptops.

Florida Cancer Specialists - Successful implementation of LANDesk Imaging and content replication. I managed 74 preferred servers across Florida. I provided LANDesk patch and compliance to all computers in my company. Provided support for 3000 computers.

Perfect attendance for the past two years. Outstanding job performance.

Alorica, Inc. - Employee Recognition (9 times), QA call test score average (95%)

Apollo Information Services - Employee Recognition (4 times)

Allan J. Schillig

Page 2

Sanibel Harbour Resort & Spa – IT Systems Team Member of the Month.

Call Tech Communications - Outstanding Customer Support in phone support of their customers in a seven state area.

Concurrent Computer Corporation - Outstanding Software Engineer for job performance.

Areas of Expertise and Knowledge

• LANDESK suite of products including LDMS, Service Desk, ALM, and Data Analytics.

• Network support for Ethernet based networks. Past experience with Token Ring and Novell.

• Windows 7 Imaging and content replication using LANDesk v9.6. Symantec Ghost.

• Windows server 2008 support, including extensive work with active directory.

• Citrix support for ER physicians and nursing staff across the US.

• Microsoft exchange and Lotus Notes support with additional configuration/installation responsibilities.

• AS400 operations/batches, Windows XP, Vista, and Windows 7.

• Microsoft Office 2003 - 2013. Script programming and other languages.

• Email, telecommunications, and one-on-one user support. Outside customer and in-house staff support.

• Telecommunications system support for Siemens, Toshiba, Cisco, and Nortel systems.

• Electronic medical records systems. Electronic billing systems.

Professional Work History

Mednax, Inc. –

LANDESK Engineer, 05/2016-Present

Patched over 500 servers in the data center and remote disaster recovery facilities using LANDESK security and patch management on a 6000 node network. Created project plan and checklist to track the project. Presented power point presentation on progress of project.

21st Century Oncology, Ft. Myers, FL

LANDESK SME, IT Computer Field Tech III, 05/2014-05/2016

Provide computer support for all clinics and corporate offices in the United States. Upgraded a 5,000 computer site from LANDESK v9.5 SP2 to LANDESK v6.0. I designed and implemented a LANDESK imaging solution using provisioning. Created imaging templates and placed in production for both local and remote imaging of computers across the network. Designed and implemented LANDESK sixty preferred servers on the network. I also design, implement and upgrade LANDESK Asset Lifecycle Management (ALM), LANDESK Service Desk, and LANDESK Data Analytics. I have designed and implemented LANDESK distribution packages that are being used with our preferred servers across the USA.

Allan J. Schillig

Page 3

Florida Cancer Specialists, Ft. Myers, FL

IT Computer Support Specialist II, 09/2011-05/2014

Provide computer support for all 60+ clinic/office locations throughout Florida. I use LANDesk Service Desk to log/track calls, LANDesk v9.5.1 for local and remote Windows 7 imaging of computers, Active Directory for user management, MS-Exchange server to manage user email, and Toshiba/Cisco phone admin support. I have been one of a two-member team that have successfully implemented Windows 7 imaging for my company.

Alorica, Ft. Myers, FL

PC/Electronic Support Specialist, 06/2011-09/2011

I provided phone support to customers with computer issues across the United State, Canada, and Hawaii. Computers issues deal with setup, network, and internet issues. Computer products range from netbooks, notebooks, ipods, mp3 players, desktops, and servers. Other support includes digital cameras and state of the art TVs.

Waterton, Chicago, IL

Service Coordinator, 10/2008-06/2011

I was a liaison for the director of the property and the maintenance department. This position involves maintaining the computer network as well as providing an important interface to our residents of the property. I input work orders and did statistical analysis reports for the director.

Apollo Information Services, Inc.

Computer technician, 09/2006-05/2008

Extensive Citrix training and support. Extensive Siemens phone system training and support.

Responsibilities include but not limited to help desk support for our customers and staff. Telecommunications support for Siemens HiPath and Siemens Xpressions systems. I have configured users through active directory, network faxing, Canon Copiers, and the ECI portal. I provide our customers with internet support for our in-house developed applications and patient chart transfers to our network.

Sanibel Harbour Resort & Spa, Ft. Myers, FL

Senior Computer Specialist, 08/2005-09/2006

Responsibilities include but not limited to customer and staff computer support. I provide our guests with internet support through DSL. I assist in managing a 250+ user network. I provide network administration and email administration duties.

Allan J. Schillig

Page 4

Related Employment

Casa Ybel, Sanibel Island, FL

Night Manager, 09/2008-01/2012

Sanibel Harbour Resort & Spa, Ft. Myers, FL

Night Auditor, 05/2008-11/2008

Call Tech Communications, Inc., Ft. Myers, FL

Internet phone support specialist, 08/2004-08/2005

St. John’s Health Systems, Springfield, MO

Business Office Systems Manager, 08/2000-06/2004

Springfield Regional Center, Springfield, MO

AS400 Computer Operations/Network Analyst, 08/1999-08/2000

Missouri Dept of Transportation, Jefferson City, MO

Information Systems Analyst, 07/1993-08/1999

DataStorm Technologies, Columbia, MO

Help Desk Analyst, 07/1991-07/1993

McDonnell Douglas Corporation, Tulsa, OK

Software Engineer, 07/1989-07/1991

Concurrent Computer Corporation, Tulsa, OK

Senior Post-Sales Analyst, 07/1984-07/1989

Continental Airlines, Houston, TX

Programmer Analyst, 06/1982-07/1984

Singer-Link, Houston, TX

Systems Engineer, 10/1980-06/1982

Educational Background

DeVry Institute of Technology, Chicago, IL

• BSEET (Bachelor of Science in Electronic Engineering Technologies).

Many company sponsored course-work in the areas of programming, networking, and telecommunications.

References

Available upon request.

Interests

Information Technology, music and fishing.

Contact this candidate