Microsoft Office Technician

Daniel Chatrou

**** *. ****** ******

Houston, TX 77070 832-***-****

**********@*****.***

Objective

My objective is to work for a well-established company in their IT department. The experience and skills that I possess make me ideal for inventory and/or technician positions.

Skills

•Strong experience troubleshooting/migration/building Windows OS (Windows 95, 98, ME, 2000, XP, Vista, 7, 8, 8.1, and 10) computers

•Knowledge of adding/editing/moving/disabling computers and users to Active Directory networks

•CompTIA A+ certified 10+ years

•Dell server, laptop, workstation, desktop, and printer certified 5+ years

•Extensive knowledge of desktop/laptop hardware, troubleshooting, and break/fix

•Strong network hardware (switches, routers, firewalls, and cabling) installation and maintenance experience

•Extensive knowledge of Windows operating systems from 3.1 to Windows 7

•Extensive experience with Microsoft Office suite

Education

Pearland High School

Graduated June 1993

•Took advanced math courses such as trigonometry, analytical geometry, and calculus.

Experience

Desktop Technician - Atterro

January 2016 - September 2016

Responsibilities include troubleshooting and repairing malfunctioning Dell laptop and desktop warranty and non-warranty computers. Order necessary parts and completed repairs within strict SLA. Keep track of daily work progress through Filemaker software. Between 10 and 15 units are completed per work day.

Technical Support - Bass Computers, Inc.

June 2015 - December 2015

Responsibilities included troubleshooting and repairing malfunctioning laptop and desktop warranty and non-warranty computers. Also did build-outs for new desktops and servers. Completed builds-outs for used laptops, desktops, and servers. Answered incoming calls regarding software and hardware support until they were resolved. Kept track of daily work progress through Everest database software. Worked with RMA department to troubleshoot hardware and obtain approval from manufacturer for return.

Field Service Technician - Truno Retail Technologies Solutions

April 2013 - February 2015

Responsibilities included troubleshooting and replacing/repairing point-of-sale systems in a grocery store environment. Between 10 and 15 calls were resolved per week. Clients were worked with over telephone to attempt to resolve issue and in-person when it could not be resolved over telephone. This included updating and migrating Windows operating systems on Intel-based servers and IBM 4690 OS using IBM ACE on IBM X3200 servers as well as all troubleshooting software and installing network and peripheral hardware, creating and restoring iamges with Acronis software, and maitaining personal inventory and call queue via RemoteTech software.

SharePoint 2010 Data Migration/Contractor – Transocean

June 2012 – February 2013

Responsibilities included designing SharePoint 2010 sites and pages (approximately 1700 pages within 29 departments and global divisions) from existing FrontPage intranet. This also included migrating approximately 22,000 existing files, documents, as well as internal and external links to the new environment and setting metadata and/or content and information types for each one accordingly. Troubleshooting and maitaining Windows operating system during migration was used frequently.

Server Cabinet Cabling/Contractor - Hewlett-Packard

November 2011 - April 2012

Responsibilities included installing servers into cabinets and then installing all necessary cabling including power cables, Cat 5e, Cat 6, and fiber optic cables according to diagrams.

Inventory Control Analyst/RMA Technician – Softlayer

July 2005 – May 2011

Responsibilities included editing/verifying electronic records of company IT assets with a proprietary database interface. Daily/weekly/monthly audits of component inventory were conducted. Several spreadsheets and reports were maintained on a daily basis to record discrepancies and daily activities. Assistance in the creation and implementation of procedures for tracking assets and reports for expressing department activity. Troubleshooting and migrating Windows operating systems to servers and desktop computers daily to recycle unused assets. Configuring network parameters and testing servers on network to verify they were functioning properly after build to client specifications including installing Windows operating system and requested third-party software.

Associate – The UPS Store

May 2004 – July 2005 (Full time at one location and part time at another)

Responsibilities included packing a wide variety of items for shipment, completion of advanced printing jobs, and tendering sales. Also chosen to perform the opening/closing duties such as balancing the books for the day/week, creating daily deposits, and posting daily sales batches.

References

Available upon request

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