Customer Service Microsoft Office
Resume:
Gary J. Strickland
Victorville, CA 92392
Phone: 909-***-****
Alt Phone: 909-***-****
****************@*****.***
Objective
Seeking full-time employment as a Help Desk Technician or Computer Technician.
Abilities Summary
Microsoft Office Suites and Adobe Systems Software
Windows NT
Shell Script Programming
Familiar with Computer Hardware and Software
Knowledge of circuit boards, processors, chips, electronic equipment, including applications programming.
An Experienced Troubleshooter
Employment History
Support staff
04/2016 - 06/2016
JM Staffing
San Dimas, CA
Provided outstanding customer service, inputting of various data for various client's into system, helping and assisting users in retrieving of their passwords and/or creation of new ones, assisting and helping new users creating new user names and passwords, resetting of passwords for users, assisting users in utilizing various computerized programs and/or systems, assisting with development and composure of client resumes, assisted users in locating and/or utilizing of various websites, providing of assistance in filling out an on-line job application, providing of assistance in troubleshooting equipment for viruses as well as other related duties as assigned. Managed client's files and records. Use of Microsoft Office with programs such as word, Excel, and PowerPoint.
Support staff
01/2015 - 02/2016
East Valley AJCC
San Bernardino, CA
Provided outstanding customer service, answered user inquiries regarding computer software or hardware operation to resolve problems. Inputted and updated various confidential data for various clients into system. Helped new and existing users in creating and/or retrieving of new user names and passwords, assisting customers with development and creation of various resumes including scan able resumes, assisted users find locating various employment websites, provided assistance in filling out various job on-line applications as well as other related duties as assigned.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Managed client's files and records. Performed use of Microsoft Office with programs such as word, Excel, and PowerPoint.
Administrative Asst
04/2005 - 09/2012
L-3 COMMUNICATIONS, MARCH AFB
March AFB, CA
Provided outstanding customer service, perform administrative duties for site manager including updating and maintenance of equipment and//or supply on hand, conducting and scheduled various shipping, receiving, and tracking procedures for all computer and telephone equipment, maintain and track of all equipment shipped to the various sites around the U.S., scheduling and rescheduling of equipment maintenance and/or repairs to ensure safe and accurate operation. Collaborated and developed strong relationships with various companies that provide various repair services for equipment, certification of working and operational abilities of equipment upon completing of repairs, completion of monthly reports, inventory control as well as other related duties as assigned.
Computer Operations Administrator
12/1999 - 04/2005
SENCOM/US CUSTOMS SERVICE, MARCH ARB, CALIFORNIA
March ARB, CA
Provided outstanding help desk customer service. Answered user inquiries regarding computer software or hardware operation to resolve problems. Installed, configured, and maintained various workstations, installed new hardware and/or replaced faulty hardware, uploaded and installed new software and removed outdated software programs to various computers, laptops, computer peripherals. Installed application software, and/or AV equipment, trouble shoot various office equipment including printers, main servers, etc. to ensure safe and accurate operation in support of military and nationwide air traffic control operations. Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Created and installed shell script programs, performed full backup on all systems, monitored and trouble shoot networks, assisted and responded to customers equipment problems at other sites around the nation through help desk service, inspected and serviced various equipment and return equipment back to on-line status within a timely mannerism. Stayed updated on various new applications and computerized formatted programs, trained, mentored, and motivated new and existing staff on policies and procedures, new applications and technological techniques as well as other related duties as assigned.
Mainframe Operations Specialist
09/1998 - 12/1999
IBM GLOBAL SERVICES/COLONIAL INSURANCE
ORANGE, CA
Provided outstanding customer service. Answer user inquiries regarding computer software or hardware operation to resolve problems. Manually ran several job requests consisting of 12 regional banks throughout the US, monitored and troubleshot various computer servers for job listing errors, also was responsible for backup and recovery of information per each systems and print operations, as well as other related duties as assigned.
Mainframe Operations Specialist
09/1997 - 09/1998
CERIDIAN TAX
NEWPORT BEACH, CA
Provided outstanding customer service. Answer user inquiries regarding computer software or hardware operation to resolve problems. Enter commands and observe system functioning to verify correct operations and detect errors. Ran several daily production jobs for banks including W2's, nightly banking deposits, verification of receipts for deposits, verification of time and attendance for accurate payroll. Performed backup of systems, print operations, as well as other related duties as assigned.
Education and Training
Issuing Institution Location Qualification Course of Study
Control Data Institute Dallas Texas Certificate Computer Technology
W.W. Samuel High School Dallas Texas Diploma General H.S. Curriculum
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