Troubleshooting, technical support, reporting

GOPINATH S

No. *, Krishnan kovil street, Ramanathapuram,

Coimbatore - 641045

Email : ***********@*****.***

Mobile Number: +91-952**-*****

CAREER OBJECTIVES

An exciting and rewarding career in professional environment with continuous challenges, calling for utilization of the extensive knowledge and experience acquired during B.E in Electronics and Communication Engineering.

EDUCATIONAL QUALIFICATION

COURSE

BOARD/UNIVERSITY

YEAR OF PASSING

PERCENTAGE MARKS

B.E - ECE

ASL Pauls college of Engineering and Technology

2014

CGPA (7.37)

H.S.C

Trinity Matriculation Higher Secondary School

2010

73

S.S.L.C

Trinity Matriculation Higher Secondary School

2008

82

WORK EXPERIENCE

CURRENT EMPLOYMENT DETAILS:

Organization : Nokia Networks, GDC Chennai.

Project : Vodafone Hutchison Australia.

Designation : Fault Management Engineer.

Experience : May 2015 to Dec 2016

WORK DESCRIPTION:

We have taken the Network responsibilities of Vodafone and Hutchison Network (2G, 3G & LTE Mobile Technology).

Monitoring all Communication Networks for Vodafone Hutchison Australia Operations.

Manage and maintain VHA 2G and 3G Systems (these report on the status and performance of VHA's network, Site Down issues, Incident Management, Field Management, Problem Management) and LTE Site issues.

ROLES AND RESPONSIBILITY:

Monitoring site down alarms, Power alarms through our monitoring tool and escalating to our support as per the priority of the alarms and escalate to next level within SLA.

Providing Technical support to the Technician and Engineer to resolve the cases until the alarm and issue get cleared.

Capturing the outages in the Daily Outage Report and Outage Board for the customer notifications.

Updating Outage Board and sending Page for further notifications.

Monitoring the Vodafone customer Mailbox completely and providing the Proper Resolution.

Analyze problems, perform troubleshooting, and communicate with site technicians.

Responsible to achieve SLA (Service Level Agreement) by completing the given task.

OPERATION TOOLS:

Prod U2000-MBB (RAN): Used for live alarm monitoring and remote access to the Huawei BTS as well as for Router.

CITRIX (Net cool/ITSM): Used for alarm escalation, tracking and raising of trouble tickets.

PREVIOUS EXPERIENCE:

Organization : United Engineers, Coimbatore

Designation : Quality Control Engineer

Experience : July 2014 to Dec 2014

WORK DETAILS:

Preparing Dimension Report for the given product.

Checking the materials (Valves and Body) without any default.

Checking the materials visually and dimensionally during Final inspection.

Giving First part approval for the Component by checking visually and by checking the dimension which is given for the relevant operation.

Documentation process.

TECHNICAL SKILLS

Design : Mat lab, Xilinx, Solid works.

MAIN PROJECT

Auto Theft Prevention System and Control

The objective of this project is to design and prevent the theft of car.

This system is used to protect the car against the theft by using the methods such as GSM, Fuel cut-off, Ignition lock, Motion Lock, Key fob Lock and GPS.

COMPUTER SKILLS

OS : Windows Xp/2007

Microsoft Office : Word, Excel, PowerPoint, Access

PERSONAL INFORMATION

Date of Birth : 08th Oct 1992.

Gender : Male.

Father’s Name : R.Shanmugam.

Nationality : Indian.

Marital status : Single.

Languages Known : Tamil, English, and Telugu.

DECLARATION

I hereby declare that the information furnished above is true to best of my knowledge.

Place: Chennai Signature

Date:

(S. Gopinath)

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