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Manager Customer Service

New York, New York, 11414, United States
January 04, 2017

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**-** ***** ****** ****** Beach, NY 11414 917-***-****

VERSATILE AND RESULTS-ORIENTED PROPERTY MANAGEMENT AND BUILDING SYSTEMS OPERATIONS PROFESSIONAL with extensive experience in top-level activities such as formulating management policy and strategic planning to directing budgets and determining human resources needs. Proven ability to demonstrate high-level interpersonal, leadership, project management, multi-tasking, and analytical skills in high pressure environments. Excellent verbal and written communication skills with an ability to communicate effectively with all members of an organization.


Building Management Operations Mechanical Systems

Project Management Vendor Relations Construction

Tenant Relations Strategic Planning Risk Management


Assistant Superintendent

Saxon Hall LLC, Rego Park, NY May 2015 – Sept 2016

Assist the Superintendent on all aspects in running a 420-unit luxury building.

Manage staff operations. Conduct weekly meetings to discuss and review outstanding issues.

Prepare checklists and inspection reports. Review progress reports weekly with on-site staff to ensure work orders are prioritized and handled efficiently.

Schedule of preventive maintenance using Manager Plus. Ensure all fire safety related, mechanical inspections, elevator inspections are conducted and in compliance with local Codes.

Coordinate and respond to tenant requests with exceptional costumer service and follow up.

Develop and schedule process improvements to increase High-Performance efficiency.

Work hand in hand with the crew to ensure compliance, safety and proficient operation.

Handle in house repairs such as light bulb replacements, HVAC temperature issues, maintain building equipment, as well as delegating more complex tasks to outside professional contractors.


Ozrock Realty, New York, NY March 2011 – May 2015

Family owned portfolio of 150 rental units

Preparing and overseeing apartment destabilization and renovation.

Supervising and overseeing in-house and outside contractors in the

renovation of multiple projects.

Overseeing customer/resident services for retention purposes.

Monitoring and handling late payments, collections, evictions and resident move-ins and move-outs.

Working with management to hire, train and develop staff, including counseling and reviewing employees as necessary. Assisting management with scheduling employee workloads.

Working with maintenance team to ensure that apartment units, common areas, and grounds are maintained according to property standards.

Producing daily, weekly, and monthly property activity reports concerning maintenance and other matters.

Assisting in resolving all resident complaints and violations in a timely manner.

Performing administrative tasks including maintaining records, reports, and files and assisting in the preparation of accident/insurance claim reports.

Assisting in managing purchase requisitions and supervising all inventory and outside vendors; assisting management in reviewing contracts, service providers, vendors, staffing and repair/maintenance practices to identify expense reductions.\

Project Manager/Junior Estimator

Regal USA Concrete Inc, New York, NY April 2006 - March 2011

Central leadership member for a Union Concrete company specializing on high rise superstructure.

Assisted in creating estimates, budgets and establishing a legal requirements guidelines for a specific job.

Interacted with Builders manager as well as with architects and engineers and approve shop drawings and/or revise as needed.

Identified, developed and implemented cost saving processes.

Maintained operational budgets, purchasing and vendor relations.

Performed site inspections as needed to ensure project is in compliance with all building code requirements.

Directed all aspects of the organization’s operations to meet established objectives for growth and profitability.

HPD Account Executive

Tri-State Employment, New York, NY August 2001 - March 2006

Supervised accounts with City of New York agencies such as HPD and HRA.

Acted as a liaison with HPD’s Director of Operations, audit, as well as employees.

Managed Maintenance Supervisors under HRA contract.

Addressed client inquiries and concerns.

Scheduled and oversaw emergency as well as preventive repairs.

Oversaw all aspects of HPD and HRA accounts including payroll, H.R., medical, 401(k) and Loss control management.


Pan-Am Equities, New York, NY June 1997 - August 2001

Addressed resident concerns and issues in accordance with the company's customer service standards.

Resolved problems and complaints that residents may have.

Received, stored and disbursed residents' packages.

Maintained required records/ logs and delivered packages to the appropriate residence.

Maintained the building's administration with regards to unit turnover, deliveries, and trade work.

Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions.

Assistant Supervisor

Perfect Building Maintenance, New York, NY April 1995 - June 1997

Accompanied and assisted the supervisor on field inspections.

Prepared and submitted weekly payroll.

Maintained stock levels of inventory and supplies.

Executed tasks and regulate schedules.

Coordinated and executed the completion of emergency tasks upon request.


University of Podgorica- Podgorica, Montenegro

Associates Degree in Economics and Business Development, May 1992

Areas of study include Business Management, Economics and Tourism Development

Graduate with Honors


Technological Skills: Proficient in Yardi Voyager, Quick Books, Excel, Windows XP, MS Word 98, MS Out, Internet Explorer, Lotus Notes, Summit, Manager Plus

Professional Development: S-12, S-13, P-99, P&C, L.A&H

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