Support Customer
Resume:
Lurie Dixon
Snellville GA
********@*****.***
Career Objective:
My background mainly short term contracts I am open and am available to long term contracts and Permanent placement as well.
Professional Qualifications:
Experience with troubleshooting and resolving incident
End User Training on software
Ticketing system Service Now
Software Installation of Windows OS
Skype inter office chat
Microsoft Office Suite
Knowledge of UAT/auto testing
Technical Skills:
Operating Systems: Windows XP/Vista/7, MAC
Mobile Platforms: Android, iOS, Windows
Software: MS Office Suite, MS Outlook, Active Directory, ServiceNow, Active Advice, MSO Communicator, SharePoint, X Matters
Remote Tools: Team Viewer, RDP Remote, WebEx, Net Meeting, Go to Assist
Typing: 70 wpm
Professional Experience:
Active Health Contract via Randstad -Alpharetta, GA
Operations Support (September 2016 – November 2016)
Answered phone inquiries and checked emails
Offered IT Service Desk support for Aetna Open Enrollment
Tracked, updated, escalated and closed incident tickets in Service Now for various issues reported in the emails and over the phone
Regularly checked and returned voicemails
Supported AnnualRecertifications for Aetna employeesusing Excel, SharePointand various other tools
Followed HIPAA Guidelines when verifying members
Exhibited excellent communication skills
Performed password resets and web application support
The Weather Channel Contract via 3I People - Atlanta, GA
Junior Level Customer Support (NOC) (May 2016 – August 2016)
Networking (Trace routes, Socket feeds)
Supported Windows and Mac environments
Sent out notifications in X Matters
Active Directory
Aarons -Kennesaw, GA
Client Support Analyst (Jan 2016 –March 2016)
Customer support for all Aarons Retail Stores
Kronos Support for clocking in and clocking out
Utilized Team Viewer to access workstations remotely
Internal Batch Tool Domain Password set up and resets
Uninstalled printers and reinstalledLexmark and Xeroxprinters
Optum
IT Product Analyst Aug 2015 – Dec 2015
Provided support for client services, small facilities, hospitals coders using
CAC Enterprise Application
Used Docking Station with Lab tops
Trained users on software after upgrades
Cisco Jabber IM
IP Phone Agent Cisco ACD
McKesson
Customer Software Support May 2014 – February 2015
.n application for prescription filling using Java Script and Juniper
POS support for Windows 7 environment working with several pharmacists and techs.
Used Sure Scripts and pulled claims from Control Substance queue
Lexmark printer set ups and various troubleshooting
Technical support calls from pharmacies using software application for prescription filling
Used Java Script and Juniper had to enable
Removed IE 10 and above was compatible with IE 8
Triple A Concessions – Atlanta, GA
Consulting (January 2014 - May 2014)
Provided detailed customer support and arrangements for all vendors.
Prepared and formatted documents and presentations
Recruitment for employment
Cynergy Data – Alpharetta, GA
POS Support Representative (February 2010– September 2013)
Provided support for clients utilizing the company as a payment gateway.
Provided customer support for payment processing to merchants within the restaurant and lodging industry.
Secured pay in the online store provided within the merchant accounts
Setup Air Blue mini printers
Payment plug-in & shopping carts
POS Systems and, software integration
Performed iOS, Android, iPad, iPod Touch and iPhone password resets.
Education
Computer Information Systems, May 2009 October 2011
Strayer University
Computer Information Systems, October 2011 – October 2012
DeVry University
Diploma in Computer Networking, October 1999 – October 2000
Computer Learning Center
*References available upon request
Contact this candidate