Human Resources Manager

Tom Mboya Opiyo

*** ******** ****** **** ***********, PA 18301 570-***-**** acx4f4@r.postjobfree.com

Human Resources Manager

Currently working on Certified Professional in Human Resources (PHR) with additional state certification in Pennsylvania (PHR-PA) offering a 15-year HR career distinguished by commended performance and proven results.

Extensive background in HR affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports.

Skills

HR Department Startup

Employment Law

FMLA/ADA/EEO/WC

Mediation & Advocacy

HR Policies & Procedures

Exemplary people management skills

Exceptional Interpersonal skills

Exceptional Communication skills

Staff Recruitment & Retention

Employee Relations

Alternative Dispute Resolution (ADR)

Benefits Administration

HR Program/Project Management

Crisis Prevention and Intervention training (CPI)

Microsoft Office applications, Power point, Publisher, Word,

Needs assessment skills

Sales Software: Salesforce.com, Taps can

Public Relations Software: Bacon's Media source, Factiva

Orientation & On-Boarding

HRIS Technologies

Training & Development

Performance Management

Organizational Development

HRIS applications (UltiPro, PeopleSoft Enterprise Human Resources, ADP)

Professional Experience

CHILDFIRST SERVICES INC.

Provider of Residential Services in Northern, Lehigh Valley and Philadelphia, PA

Director-Human Resources, 2015 to date

Supervises and manages human resource department and is responsible for ensuring that services are in compliance with all licensing, regulatory, accreditation and ChildFirst Services inc., policies and procedures.

Managed all clinical and administrative aspects of the agency's mental health services.

Recruited and interviewed 5 applicants per calendar year

Increased the employee base by 80% to meet changing staffing needs.

Implemented an innovative employee incentive program, which resulted in a 90% increase in staff productivity.

Directed regulatory discipline to maximize compliance.

Answered employee questions regarding benefits and compensation and resolved any issues.

Advised managers on organizational policy matters and recommend needed changes.

Conducted new employee orientation to foster positive attitude toward organizational objectives.

Directed personnel, training and labor relations activities.

Identified staff vacancies and recruited, interviewed and selected applicants.

Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Key Results:

Played a key role in ensuring the success on customer satisfaction and business growth. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind site’s employee-retention rate of 89% within an industry where high turnover is the norm.

Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level.

Brought workers’ compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.

EASTER SEALS OF NJ East Brunswick, NJ

Provider of mental health services in Northern NJ.

Human Resources Manager, 2011 to 2015

Supervises and manages recruitment Programs, personnel management and compensation plans and is responsible for ensuring that services are in compliance with all licensing, regulatory, accreditation and ESNJ policies and procedures.

Managed all clinical and administrative aspects of the agency's mental health services.

Recruited and interviewed 5 applicants per calendar year

Increased the employee base by 80% to meet changing staffing needs.

Implemented an innovative employee incentive program, which resulted in a 90% increase in staff productivity.

Directed regulatory discipline to maximize compliance.

Answered employee questions regarding benefits and compensation and resolved any issues.

Advised managers on organizational policy matters and recommend needed changes.

Conducted new employee orientation to foster positive attitude toward organizational objectives.

Directed personnel, training and labor relations activities.

Identified staff vacancies and recruited, interviewed and selected applicants.

Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Key Results:

Played a key role in ensuring the success on customer satisfaction and business growth. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind site’s employee-retention rate of 89% within an industry where high turnover is the norm.

Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level.

Brought workers’ compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.

Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.

Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.

Introduced company’s first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.

Revised job descriptions across all levels and 50+ categories. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.

SHAWNEE ACADEMY Delaware Water Gap, PA

Leading non-profit organization in the Poconos, PA providing services to juvenile delinquency populations.

Residential Manager, 2001 to 2011

Conducted new employee orientation to foster positive attitude toward organizational objectives.

Directed personnel, training and labor relations activities.

Identified staff vacancies and recruited, interviewed and selected applicants.

Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Co-chaired annual flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews.

Key Results:

Trained 25-member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions.

Co-developed company’s first-ever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes.

Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.

Reworked new-hire orientation program to include HR information and company resources.

Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours from 200+ to less than 15 per month.

NATIONAL BANK- Nairobi, Kenya

Loans Manager, 1991-2001

Supervised and managed customer loans, bank personnel, customer service, and performed other administrative work.

Education & Certifications

Education

East Stroudsburg University

Masters of Education: Instructional Technology 2010

East Stroudsburg University

Masters of Science: Public Administration 2008

East Stroudsburg University

Bachelor of Science: Computer Science 2007

HR Designations:

PHR-PA (Currently working on Professional in Human Resources with PA state-specific certification

PHR (Professional in Human Resources)

additional information

Professional Development:

Completed ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security.

Affiliations:

Society for Human Resource Management (SHRM)

Staffing Management Association (SMA)

Honors:

Honors/Awards Political Science Honors Society Award-Pi Sigma Alpha 2008.

Certificate of Service and Leadership Award from OMA 2007.

International Students Organization Certificate of Appreciation 2007

Outstanding Service Award as President ISO 2005.

Certificate of Appreciation ISO 2002

References:

Available upon request

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