Release Manager/ Scrum master

Skill Summary

Certified Scrum Master, proficient in managing all aspects of an Agile Iterative Software Development Life Cycle (SDLC) such as Analysis, Planning, Developing, Testing, Implementing and Post-Production Analysis of the Projects.

Expertise in 24x7 International Project Management and coordination, Internal Public Relations, Initiation-to-Delivery Project monitoring, Budgeting, Costing and Scoping.

Collaborative people-manager with proven business acumen & complementary Technical skills.

Techno-functional Digital Operations professional, specialist in Requirements Analysis, Business Analysis, Software configuration management, Post-Development Planning and implementation.

Conducted multiple daily multi-team cross-functional Scrum sessions while adhering to the Project Charter, changing priorities to ensure optimal product maintenance and delivery.

Facilitated Scrum ceremonies like daily scrum meetings, sprint planning, sprint review, and sprint retrospective.

Recognized in meeting and surpassing client expectations and organizational goals by rendering comprehensive service to meet the changing needs of the project and the organization.

Expert in optimizing and enhancing productivity through generating strategic plans and innovative management procedures and processes.

Exceptional ability in completing projects under time constraints and allotted budget without compromising its quality.

Experience in working on Source control tools, Continuous integration tools Application Servers and End to End automation for all build and deployments.

Strong knowledge on source controller concepts like Branches, Merges and Tags.

Ran scans to find bugs and defects in the code, and coordinated with QA and Development teams to get them fixed.

Expertize in trouble shooting the problems generated while building, deploying and also in production support.

Extensive experience of working with the release and deployment of large-scale SOA Java/J2EE and .xml Web applications.

Providing knowledge for Development and Test Team on SCM process

Participated in and supervised full release cycles of the product which involves environments like Development, QA, UAT, Staging and Production.

Experienced in deploying Code Changes and Database Changes

Expert in supporting applications on different platforms Windows and Unix/Linux/Solaris environments.

Experience in 24x7 on-call production support and trouble-shooting issues related to build and deployments..

Excellent communicative, interpersonal, intuitive, analysis and leadership skills with ability to work efficiently in both independent and team work environments.

Professional Summary

Portland General Electric, Portland, OR Mar 2016 to Date

Title:- Contractor - Release Manager – Technical Architecture

Project Description:-

Multi-Year Project titled “Customer Engagement Transformation” focused towards changing the way the company interacts with and serves the requirements of commercial and residential customers in the utilities space. The goal of the project is to deliver great customer experiences and achieve world-class performance by transforming the way PGE engages and serves customers, driven by improving business processes, investing in talent and leveraging technology.

Duties & Responsibilities:-

Provided direction, planning, coordination, and reporting for overall release activities related to the IT Infrastructure Services, as a Release coordinator with the Technical Architecture team, focused on integrating Oracle Utilities Applications Framework with Legacy applications.

Managed overall solution configuration through all the phases (Development - Production) of an AC3 lifecycle – A hybrid software development lifecycle combining Agile and waterfall methodologies, customized for PGE.

Spear-headed and championed new and improved Release Management Governance processes specifically customized for customer requirements recommended by senior leadership.

Coordinated all phases of testing, including manual code and configuration testing, integration testing, database upgrade testing and automated regression testing.

Coordinated the cross-organization and cross-platform resources needed to implement weekly releases, facilitated release meetings, and developed and tracked release activities based on the Go Live Schedule.

Identified release impacts to ensure that these are planned into the release plans of multiple cross-functional onshore and offshore teams.

Maintained a cross-platform release window calendar on Outlook and SharePoint.

Reviewed and provided guidance for Test Plans, Test Summary, Sequence Plan and Technical Release Plans.

Organized and facilitated release retrospectives, performing root cause analysis for failed/ delayed releases.

Fostered transparency and feedback by raising impediments and by presenting information using appropriate tools and techniques.

Promoted continuous improvement, Continuous delivery and Continuous integration in an Agile setting.

Coached / trained infrastructure teams, solution architects, and delivery team leaders on the effective use of Release planning via multiple Release management workshops encompassing Release Management, Release automation, Code coverage and Environment management.

Environment & Tools:- MS Office Suite, VersionOne, WebSphere, SharePoint, ALM, MaximoIT, MS Visio, MS Project, Meridian EDMS etc.

Health Care Service Corporation, Chicago, IL Oct 2013 to Oct 2015

Title:- IT Project Manager – Software Release

Project Description:-

Ongoing Project involving continuous development and maintenance of Aerial, a behavioral health management application, serving a larger suite of health care applications for HCSC’s operating divisions and subsidiaries; including Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, Blue Cross and Blue Shield of Texas, and Dearborn National.

Duties & Responsibilities:-

Managed all aspects of Agile Iterative Software Development Life Cycle (SDLC) such as Analysis, Planning, Developing, Testing, Implementing and Post-Production Analysis of the Projects as de-facto SCRUM master.

Served as a liaison between IT and business teams, Gathered and assorted requirements for “Requirement and Technical Specifications document” development.

Worked 24x7 with stakeholders across different technical and functional departments like Development, Testing, Ticketing, etc. spread across Illinois, Montana, New Mexico, Oklahoma and Texas to ensure high quality, timely delivery and maintenance of the product.

Conducted multiple daily multi-team SCRUM sessions while adhering to the Project Charter, changing priorities to ensure optimal product maintenance and delivery.

Experienced in SAFe, Kanban, XP, Lean and TDD.

Coordinated, Established and Maintained the Configuration Management processes and procedures by performing software deficiency and change request updates and reporting.

Streamlined business processes and reports; delivered training and communication utilized Microsoft Project and Share point.

Evaluated and addressed system improvement issues by generating measurable results and reports and presented to project stakeholders

Managed the initiatives for Development Integration Testing, Governance Controls and Change Management processes.

Updated weekly status reports and issues from analysis and design through implementation

Tracked adherence to release schedules throughout project lifecycle.

Creation of Release Plan, Definition, collection, analysis & presentation of Release Project Metrics on weekly basis.

Generated and executed procedures for tracking and reporting technical Intake and Change Request activity.

Experienced in trouble shooting the problems generated while developing, building, testing, deployment and production support.

Tracked and maintained the project change requests, impact assessments, incident reports, and software change notices on a continuous basis in an Agile setting.

Environment & Tools:- JIRA, Confluence, MS Project, MS Office Suite, MS SharePoint, CA Service Desk, Scrumwise, IBM Integrated Solutions Console, HP Quality Center, WebSphere, Weblogic, Amazon Web Services, Elastic Cloud Computing Cluster (EC3).

Wells Fargo, San Francisco, CA Dec 2012 to Sep 2013

Title:- Build/ Infrastructure Engineer

Project Description:-

Facilitative Scrum coach and Tools administrator responsible for the Online banking platform configurations and releases for Q1, Q2 and Q3 of 2013. Ongoing Project involving Tomcat and WebLogic Server Administration tasks such as installation, configuration, monitoring, performance tuning and load balancing, configuration of spring JMS with WebLogic Server, configuration of JDBC and deploying JAR, WAR and EAR applications in a clustered environment.

Duties & Responsibilities:-

As a member of Build Engineering and Services group, redefined processes and implemented tools for software builds, patch creation, source control, and release tracking and reporting, on unix platform

Migrated banking web and mobile projects from Clearcase to Subversion.

Evangelized and drove teams towards adopting Engineering best practices including Scrum, Test driven development and continuous integration.

Researched, introduced and set up Chef for 2014 Q1 projects.

Responsible for build and deployments in SIT, QA, UAT, Staging and PROD environments.

Participated in weekly release meetings with Technology stakeholders to identify and mitigate potential risks associated with the releases.

Created and Updated Security certificates for website.

Written shell wrapper scripts to configure/stop/start weblogic server dep.

Administered and Implemented CI tool Anthill Pro for automated builds

Accountability and coordination for all release activities from development through production implementation

Developed and supported the Configuration and Change Management Processes and Procedures

Automated build and release process by using shell scripting and maven and AHP in non-prod environments.

Involved in development of deployment tools for automating end to end deployment process till production.

Participating in release/milestone planning and scheduling with the product team

Managed the team's source repository through SVN and continuous integration system using AHP.

Responsible for defining and enforcing source code branching and merging strategies.

Support development, testing and production support teams (24*7) from configuration, deployments, technical and environments support perspective.

Coordinated parallel development for different teams across the globe to deploy different builds to different environments for multiple projects.

Created and maintained Release Calendar to manage multiple application releases

Created and maintained internal Sharepoint site, and migrated from company Wiki.

Introduced and worked on Subversion Tags to identify useful code snapshots

Source code admin – Manage and configure SVN, resolve issue regarding source code management, manage branching and merging, code freeze process

Environment & Tools:- Ant, Anthill Pro, Maven, Weblogic, Remedy, Subversion, Coverity, Chef, Amazon Web Services, EC2, EC3, Exalogic, Solaris, Linux, Perl, Shell.

Stanford Peace Innovation Lab, Palo Alto, CA May 2012 to Aug 2012

Title:- Marketing Strategy and Open Project Management Specialist

Duties & Responsibilities:-

Developed the Marketing strategy, conceptualization and setting up the framework for “Peace Apps” for Static and Mobile devices.

Planning and Managing the App development process using Open Project management software.

Pioneered change to optimize core operational processes, dynamically reacting to evolving client needs and competing priorities.

Helped teams to juggle changing schedules and resources and effectively communicated objectives and updates to all key stakeholders.

Generated sponsorship for the Peace Innovation lab projects.

Managed external social media partner relationships and acted as a product evangelist.

Environment & Tools:- Ant, Hudson, Anthill Pro, Maven, Websphere, Remedy, Jira, Subversion, Solaris, Linux, Perl, Shell.

Vertex Resourcing, Mumbai, IN Apr 2009 to Jun 2011

Title:- Business Development Manager

Duties & Responsibilities:-

Generated new business for firm by procuring more than 100 clients through B2B Marketing, Email Marketing and Online Marketplaces.

Supervised team of six executives, in Lead-generation, Interview short-listing and Database management processes.

Managed Client accounts valued at 8.5 million USD single handedly, liaising with clients across six countries in West and South Asia.

Surpassed team targets in seven out of eight quarters in Global Recession period.

MBAGeeks.com, Mumbai, IN Jun 2007 to Apr 2009

Title:- Marketing and Online Community Management Intern

Duties & Responsibilities:-

Advertised firm’s Short-term training programs digitally using Web 2.0 techniques on Social Networking websites including Facebook, Hi5, MySpace and Orkut.

Moderated educational discussion forum for GRE/ GMAT section.

Created and maintained firm’s Web-logs on Wordpress.

Crafted and distributed Bulk-email and Mobile Advertisements to prospective students.

Created reports and managed student database of over 5000 using MS Excel.

Consistently delivered results working 40 hours+ a week, Full-time along with a Full-time bachelor’s degree.

Technical Skills

Operating Systems

Unix, Windows, Linux, Solaris

Scripting

Powershell, Shell, Perl

Languages

Java, C#

Database

Oracle, MS SQL Server, MySQL, NoSQL

Build Tools

Ant, Maven, Nant

Version Control Tools

Perforce, Clearcase, CVS Subversion, GIT

CI/ CM Tools

Hudson, Jenkins, Team City, Anthill Pro, Chef

Application/Web Servers

Websphere, Weblogic, JBoss, IIS, Tomcat, IPlanet

Issue/Change Tracking tools

Jira, ClearQuest, Remedy, Bugzilla

PM Tools

MS Office suite, Asana, Basecamp, Open Project.

Education

Masters in Digital Operations, Hult International Business School, San Francisco

Bachelors in Management Studies (IT/ Marketing), University of Mumbai, India

Certifications

CSM - Certified SCRUM Master

PMI – Agile Certified Practitioner

ITIL V3 - Information Technology Infrastructure Library Foundation

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