Customer Service Social Media

Maurissa C. Hartman

**** ****** ***, *******, ** 48239 H: 313-***-**** email:*********@*****.***

Summary

Collaborative & Creative

Effective Communicator

Customer Service Focused

Problem Solver/Idea Generator

Willingness To Develop Others

Outgoing & Personable

Teachable Mindset

Detail-Oriented

Relevant skills & Achievements

EVENT VOLUNTEER July 2012-Present

D.W.O. (Detroit World Outreach Church)

Event Planning & Administration

Registered Guest for Check In

Assisted Multi-Cultural Organization w Shipping

Distributed Event Participation Giveaways

Distribution of Promotional Information for Upcoming Events

EVENT PLANNER

Interpersonal Skills/Teamwork

Developed Network of Potential Vendors

Assist Multiple Clients with planning of Baby Showers, Bridle Events Birthday Parties, etc.

Promotional Endorsement of Flyers & Advertisements for Social Media

Collaborated w/a Local Spa Business to Manage Customer payments for services Rendered

STATE OF MICHIGAN Nov 2002-May 2015

Organization & Administration

Review & Process Unemployment Insurance Claims & Documents

Managed 20-30 Cases Daily

Developed Department Email Communications

Maurissa C. Hartman

Communication & Client Relations

Advised Claimants of State Guidelines & Requirements for Recent Unemployment Benefits

Developed Relationships w/ Clients & Employer Departments to Verify Correct Quarterly Wages

Discussed Best Practice with Colleagues in Team Monthly Meetings

Education

HENRY FORD COMMUNITY COLLEGE Dearborn, MI Sept 1994-May 1995

Major: Nursing Minor: Public Speaking

Wayne County Community College DET,MI (NW Campus)Jan 1993- May 1994

Major:English Minor:General Studies

Additional Training

Communication&Training Skills

Power Point(w Limited Instructions)

EXCEL (With Limited InstInstructions )

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