Customer Service Sales
Resume:
Lisa Offerman-Cooley
**** ********** **. ********, ** 54130
Over 10 years experience as a Project Lead in Business and Sales Support, and IT consulting. Managed sales performance data using Excel. Prepared presentations, reporting, training materials, documentation, and databases. Project Lifecycle Management skills include liaison, conversion data mapping, timeline and checklist mgmt., and resource delegation.
Skilled in creative problem solving, conflict resolution, interviewing and analytical / decision-making. Planned and scheduled meetings, appointments, travel arrangements. Effectively leads, manages, and works alongside peers, staff, partners, consultants, vendors and sub-contractors.
TECHNICAL SKILLS:
CRM Software – OnContact: maintenance and reporting
ERP Software – Lawson: Lawson System Admin/Security experience. HR/PR, Supply Chain, Finance, AP/AR, Remedy and JIRA systems
ERP Lawson – PeopleSoft: Supply Chain Management, Inventory Management, and Vendor & Item Master maintenance – Data Steward
Operating Systems and Database: HP-UX 10x and 11x, IBM AIX, AS400, Oracle 8x, 9i and 10x, SharePoint, MS Access
Languages: Cobol/Cobol II MFCobol, SQL and SQLPlus, MS Office and Excel
PROFESSIONAL EXPERIENCE:
West Business Solutions December 2014 to present
Business Support Specialist
Data analysis, regional/national reporting/database maintenance and reporting – CRM experience and knowledge
Process vendor invoices, reconciliations and vendor purchase orders
Analyze sales information via Excel, using complex formulas, v-lookups and pivot tables, charting and macros
Identifying sales trends, data anomalies, opportunities and possible challenges to overcome
Responsive to requests from co-workers or clients ensuring confidentiality is maintained
Respond to calls, faxes & emails providing multiple customer service /administrative functions
Work independently, managing time effectively, being organized and accurate when handling Client data
Develop communications and presentations for internal/external clients
SAM’s Club April 2014 to December 2014
Customer Service
Cashiering, cash drawer reconciliation, inventory review, retail, opening and closing and inventory review
KAS Consulting May 2004 – March 2014
Independent Consulting
American Partners Inc.
Lawson to PeopleSoft conversion - Seton project in Austin; Symphony project in Indianapolis
Surety Systems, Inc.
Lawson Security – HCA, in Nashville
Quantix, Inc. / Paradigm Business Solutions/ ISH, Inc.
Lawson Implementation/Security - CHI in Denver: Lawson Gap Analysis in Oklahoma City
Administrative/Clerical:
oAnalyzed and recommended alternative options to eliminate redundancy and simplify security processes minimizing maintenance by 23%
oProvided training, operational and technical guidance to team members
oPerformed data analysis in MS Excel to view history and trend analysis
LAWSON Administration
oPerformed patch application for all Lawson Suites (FN, AP, AR, SC, HR/PR), monitoring 15 product lines across 8 environments
oIn charge of LAUA, and LSF9 security managing over 650+ security classes
oAnalyzed client processes and managed process, design, training and documentation
Project Lead/Manager :
oProject lifecycle management, project timeline and checklist management
oLiaison between legacy system and new system, system conversion data mapping, implementation, resource delegation, task management and coaching
Data Steward Management:
oInterfaces/conversions/implementations from old to new systems, conversion analysis, data mapping, scripting
oVendor and Item Master A/C/D – identification of inventory and requisition conversion needs
oData verification and integrated software testing.
Communication:
oOpen communication with management – inform of progress and issues and recommend changes in procedures and resources.
oFocal point contact for issue resolution, maintaining issue resolution under 5%
Quintrex Systems, Inc. June 2002 – May 2004
Trainer/Installer/Support Specialist
Analysis, mapping and conversion of existing client data-Data Steward focus.
Billing system implementation and training at client sites.
Data gathering, data mapping, data entry, data conversion, documentation and training material development, production and help desk support
EDUCATION:
Associate Degree in Business Management
HP UNIX System Administration training
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