Lisa Offerman-Cooley

319-***-****

**** ********** **. ********, ** 54130

Over 10 years experience as a Project Lead in Business and Sales Support, and IT consulting. Managed sales performance data using Excel. Prepared presentations, reporting, training materials, documentation, and databases. Project Lifecycle Management skills include liaison, conversion data mapping, timeline and checklist mgmt., and resource delegation.

Skilled in creative problem solving, conflict resolution, interviewing and analytical / decision-making. Planned and scheduled meetings, appointments, travel arrangements. Effectively leads, manages, and works alongside peers, staff, partners, consultants, vendors and sub-contractors.

TECHNICAL SKILLS:

CRM Software – OnContact: maintenance and reporting

ERP Software – Lawson: Lawson System Admin/Security experience. HR/PR, Supply Chain, Finance, AP/AR, Remedy and JIRA systems

ERP Lawson – PeopleSoft: Supply Chain Management, Inventory Management, and Vendor & Item Master maintenance – Data Steward

Operating Systems and Database: HP-UX 10x and 11x, IBM AIX, AS400, Oracle 8x, 9i and 10x, SharePoint, MS Access

Languages: Cobol/Cobol II MFCobol, SQL and SQLPlus, MS Office and Excel

PROFESSIONAL EXPERIENCE:

West Business Solutions December 2014 to present

Business Support Specialist

Data analysis, regional/national reporting/database maintenance and reporting – CRM experience and knowledge

Process vendor invoices, reconciliations and vendor purchase orders

Analyze sales information via Excel, using complex formulas, v-lookups and pivot tables, charting and macros

Identifying sales trends, data anomalies, opportunities and possible challenges to overcome

Responsive to requests from co-workers or clients ensuring confidentiality is maintained

Respond to calls, faxes & emails providing multiple customer service /administrative functions

Work independently, managing time effectively, being organized and accurate when handling Client data

Develop communications and presentations for internal/external clients

SAM’s Club April 2014 to December 2014

Customer Service

Cashiering, cash drawer reconciliation, inventory review, retail, opening and closing and inventory review

KAS Consulting May 2004 – March 2014

Independent Consulting

American Partners Inc.

Lawson to PeopleSoft conversion - Seton project in Austin; Symphony project in Indianapolis

Surety Systems, Inc.

Lawson Security – HCA, in Nashville

Quantix, Inc. / Paradigm Business Solutions/ ISH, Inc.

Lawson Implementation/Security - CHI in Denver: Lawson Gap Analysis in Oklahoma City

Administrative/Clerical:

oAnalyzed and recommended alternative options to eliminate redundancy and simplify security processes minimizing maintenance by 23%

oProvided training, operational and technical guidance to team members

oPerformed data analysis in MS Excel to view history and trend analysis

LAWSON Administration

oPerformed patch application for all Lawson Suites (FN, AP, AR, SC, HR/PR), monitoring 15 product lines across 8 environments

oIn charge of LAUA, and LSF9 security managing over 650+ security classes

oAnalyzed client processes and managed process, design, training and documentation

Project Lead/Manager :

oProject lifecycle management, project timeline and checklist management

oLiaison between legacy system and new system, system conversion data mapping, implementation, resource delegation, task management and coaching

Data Steward Management:

oInterfaces/conversions/implementations from old to new systems, conversion analysis, data mapping, scripting

oVendor and Item Master A/C/D – identification of inventory and requisition conversion needs

oData verification and integrated software testing.

Communication:

oOpen communication with management – inform of progress and issues and recommend changes in procedures and resources.

oFocal point contact for issue resolution, maintaining issue resolution under 5%

Quintrex Systems, Inc. June 2002 – May 2004

Trainer/Installer/Support Specialist

Analysis, mapping and conversion of existing client data-Data Steward focus.

Billing system implementation and training at client sites.

Data gathering, data mapping, data entry, data conversion, documentation and training material development, production and help desk support

EDUCATION:

Associate Degree in Business Management

HP UNIX System Administration training

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