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Michelle Houston

**** ******** ******* ***. ***, Houston, Texas 77091 832-***-**** acx4cs@r.postjobfree.com SUMMARY OF QUALIFICATIONS AND SKILLS

o More than 20 years of customer service, data

entry, reporting and basic

bookkeeping/accounting experience.

o Knowledge of billing and coding.

o Excellent analytical skills to employ new

ideas, concepts, and methods

o Team player who believes in a cohesive work

environment.

EDUCATION

o Graduate of Booker T. Washington Senior High class of 1989 OTHER SKILLS

o Software Knowledge and Exposure: MS Excel, MS Word, Adobe Acrobat, LISS/AS400, Outlook, and Mainframe

o Typing: 40 WPM 10 Key

o Knowledge: In-dept knowledge of data entry, bookkeeping, and clerical duties. o Communication: Ability to establish positive internal and external customers, employees, and management.

o Organizational: Excellent organizational and leadership skills along with verbal and written communication skills.

o Working: Ability to work on multiple tasks under pressure with little supervision. RELATED WORK EXPERIENCE

Staff - Force June 2013 – January 2015 Houston, Texas Admin

o Review orders for accuracy before submitting

o Convert quotes into sales order

o Bill orders once complete

o Answer phone, filing screening visitors

Reddy Ice 2006 - January 2013 Houston, Texas

Route Accounting Clerk/Dispatcher/Administrative Assistance/ Manpower o Reconcile accounts receivable sub-ledger to general ledger account balances prepared Journal Entries and post monthly quarterly, and yearly accruals.

o Reconcile cash receipts, bank statements, and other accounts monthly. o Prepare and confirm month end closing

o Research and resolve billing inquiries and discrepancies. o Post cash receipts received and administer daily reports o Responsible for reporting financial statements

o Maintain good case management

o Built and maintained relationships with established and newly established vendors. o Ensure timely billing and payment of invoices

o Dispatch colleagues to different sites.

2

o Assist team with questions and maintained documentation for training needs Central Garden & Pet 2003 - 2004 Houston, Texas

Data Entry Clerk

o Filing of records and invoices

o Customer Service

o Processed shipping

o Stocking

o Prepare Load Sheets for management

o Handled cash daily for nightly deposits..

Pal’s Helping Hand 1996-2001 Houston, Texas

Coordinator

o Coordinated switchboard operation for team members o Maintained medical records (filing and updating information) o General clerical duties

Bunkie Bank of Trust 1991-1993 Houston, Texas

Teller

o Opened deposit accounts and submitted loan applications. o Respond to customer inquiries and concerns and created a positive solution. o Recognized and referred cross selling opportunities o Performed daily and weekly sales reporting.

o Process wire transfer payments, initiated, posted and credited/debited accounts for outgoing domestic and international wire transactions.

o Interview and processed consumer loan/credit line requests for customers as well as obtained referrals from loan customers.

o Disbursed and applied loan payments through general ledger entries. o Prepare recommendations regarding retaining and increasing customer base. o Approved front line transactions that were over the standard amount and supported sales associates as needed.

Montgomery Wards 1989-1991 Houston, Texas

Sales Associate

o Provided customer service to guest

o Met and exceeded sale goals

o Processed inventory and report losses to asset management team o Processed merchandising for various departments within the store 2

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