Customer Service Sales/Accounting
Resume:
Michelle Houston
**** ******** ******* ***. ***, Houston, Texas 77091 832-***-**** ************@***.*** SUMMARY OF QUALIFICATIONS AND SKILLS
o More than 20 years of customer service, data
entry, reporting and basic
bookkeeping/accounting experience.
o Knowledge of billing and coding.
o Excellent analytical skills to employ new
ideas, concepts, and methods
o Team player who believes in a cohesive work
environment.
EDUCATION
o Graduate of Booker T. Washington Senior High class of 1989 OTHER SKILLS
o Software Knowledge and Exposure: MS Excel, MS Word, Adobe Acrobat, LISS/AS400, Outlook, and Mainframe
o Typing: 40 WPM 10 Key
o Knowledge: In-dept knowledge of data entry, bookkeeping, and clerical duties. o Communication: Ability to establish positive internal and external customers, employees, and management.
o Organizational: Excellent organizational and leadership skills along with verbal and written communication skills.
o Working: Ability to work on multiple tasks under pressure with little supervision. RELATED WORK EXPERIENCE
Staff - Force June 2013 – January 2015 Houston, Texas Admin
o Review orders for accuracy before submitting
o Convert quotes into sales order
o Bill orders once complete
o Answer phone, filing screening visitors
Reddy Ice 2006 - January 2013 Houston, Texas
Route Accounting Clerk/Dispatcher/Administrative Assistance/ Manpower o Reconcile accounts receivable sub-ledger to general ledger account balances prepared Journal Entries and post monthly quarterly, and yearly accruals.
o Reconcile cash receipts, bank statements, and other accounts monthly. o Prepare and confirm month end closing
o Research and resolve billing inquiries and discrepancies. o Post cash receipts received and administer daily reports o Responsible for reporting financial statements
o Maintain good case management
o Built and maintained relationships with established and newly established vendors. o Ensure timely billing and payment of invoices
o Dispatch colleagues to different sites.
2
o Assist team with questions and maintained documentation for training needs Central Garden & Pet 2003 - 2004 Houston, Texas
Data Entry Clerk
o Filing of records and invoices
o Customer Service
o Processed shipping
o Stocking
o Prepare Load Sheets for management
o Handled cash daily for nightly deposits..
Pal’s Helping Hand 1996-2001 Houston, Texas
Coordinator
o Coordinated switchboard operation for team members o Maintained medical records (filing and updating information) o General clerical duties
Bunkie Bank of Trust 1991-1993 Houston, Texas
Teller
o Opened deposit accounts and submitted loan applications. o Respond to customer inquiries and concerns and created a positive solution. o Recognized and referred cross selling opportunities o Performed daily and weekly sales reporting.
o Process wire transfer payments, initiated, posted and credited/debited accounts for outgoing domestic and international wire transactions.
o Interview and processed consumer loan/credit line requests for customers as well as obtained referrals from loan customers.
o Disbursed and applied loan payments through general ledger entries. o Prepare recommendations regarding retaining and increasing customer base. o Approved front line transactions that were over the standard amount and supported sales associates as needed.
Montgomery Wards 1989-1991 Houston, Texas
Sales Associate
o Provided customer service to guest
o Met and exceeded sale goals
o Processed inventory and report losses to asset management team o Processed merchandising for various departments within the store 2
Contact this candidate