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Customer Service Manager

Concord, North Carolina, United States
January 04, 2017

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Nekeya .Y. Forney **** Hogan Ct Concord, NC *****



Bachelor of Human Services, minor in management

Old Dominion University, Norfolk Virginia

Associate in Science-Human Services

Blue ridge Community College- Weyers Cave, Virginia

Certified Nursing Assistant

Cleveland Community College- Shelby, North Carolina

Certified Phlebotomist

Boston Reed College -Weyers Cave, Virginia

Internship July 2013 at Harrisonburg Community Health Care

Completed several workshops: Bridges of Poverty, Anger management seminars, anxiety and depression sessions

Certified in CPR, First Aid and Serve Safe


Involvement in management and customer service

Able to utilize experience in diverse settings

Participation in handling unique cultures

Excellent problem solving skills

Able to adapt to and work in fast pace settings

Excellent written and verbal skills

Fantastic leadership and coaching skills


Skilled in working close with diverse population

Skillful in problem solving

Experience in data collection and documentation

Excellent public relations skills

Highly experienced in retail, customer service and health care

Highly knowledgeable in communication and relations to persons in need

Awareness of working as a team player or independent

Experience in Microsoft Office-Word, Power Point, familiar with Apple products.


Rowan County Department of Social Services, NC 12/9/2016-current

Volunteering services

Rowan County Department of Social Services, NC 8/27/16-12/09/2016 Internship

Efficiently communicated with clients

Worked diligently with employees and assisted in daily task

Completed request and duties administered by supervisor

Processed, distributed, sorted and collected mail

Delivered time sensitive documents to designated area

Harrisonburg Community Health Center, VA 2014-2016

Lab Coordinator/Phlebotomist

Responsible for ordering supplies

Keeping accurate documentation of records

Successfully collected specimens needed and handled correctly

Experienced in urine and stool testing

Trained in producing lead levels in children

Virginia Mennonite Retirement Community VA 2010-2016

Certified nursing assistant/Shabazz

Assisted individuals in normal day to day living that became challenging to

Achieve solely

Experienced in making decisions quick and efficiently

Assisted in completing daily and future goals

Roses Department Store, NC 2000-2007

Office Manager, Customer Service

Responsible for balancing store safe and registers.

Keeping adequate records and data

Efficiently handling complaints and satisfying customer service.

Successfully communicating with customers.

Successfully arranging, organizing and labeling departments

Responsible for duties during inventory

McDonalds in Spindale, NC 1994-1998


Supervised and trained other employees

Lead staff in completing required goals and duties

Efficiently providing consumers with pleasant experience

Handling employee conflicts and daily situations

Community Service Volunteered at Salvation Army several times for extended periods.

Contact: Robin Shiltz: Director Of Social Service 540-***-****


- Jay Golladay: HR Director, Harrisonburg Community Health Center


- Barbra Wanger: Assistant Director of Nursing, Virginia Mennonite Retirement

Community 540-***-****

-Hillary Whonder-Genus, MD Medical Director


Contact this candidate