Customer Service Manager
Resume:
Nekeya .Y. Forney **** Hogan Ct Concord, NC *****
************@*****.***
Education
Bachelor of Human Services, minor in management
Old Dominion University, Norfolk Virginia
Associate in Science-Human Services
Blue ridge Community College- Weyers Cave, Virginia
Certified Nursing Assistant
Cleveland Community College- Shelby, North Carolina
Certified Phlebotomist
Boston Reed College -Weyers Cave, Virginia
Internship July 2013 at Harrisonburg Community Health Care
Completed several workshops: Bridges of Poverty, Anger management seminars, anxiety and depression sessions
Certified in CPR, First Aid and Serve Safe
Skills
Involvement in management and customer service
Able to utilize experience in diverse settings
Participation in handling unique cultures
Excellent problem solving skills
Able to adapt to and work in fast pace settings
Excellent written and verbal skills
Fantastic leadership and coaching skills
Self-Starter
Skilled in working close with diverse population
Skillful in problem solving
Experience in data collection and documentation
Excellent public relations skills
Highly experienced in retail, customer service and health care
Highly knowledgeable in communication and relations to persons in need
Awareness of working as a team player or independent
Experience in Microsoft Office-Word, Power Point, familiar with Apple products.
Experience
Rowan County Department of Social Services, NC 12/9/2016-current
Volunteering services
Rowan County Department of Social Services, NC 8/27/16-12/09/2016 Internship
Efficiently communicated with clients
Worked diligently with employees and assisted in daily task
Completed request and duties administered by supervisor
Processed, distributed, sorted and collected mail
Delivered time sensitive documents to designated area
Harrisonburg Community Health Center, VA 2014-2016
Lab Coordinator/Phlebotomist
Responsible for ordering supplies
Keeping accurate documentation of records
Successfully collected specimens needed and handled correctly
Experienced in urine and stool testing
Trained in producing lead levels in children
Virginia Mennonite Retirement Community VA 2010-2016
Certified nursing assistant/Shabazz
Assisted individuals in normal day to day living that became challenging to
Achieve solely
Experienced in making decisions quick and efficiently
Assisted in completing daily and future goals
Roses Department Store, NC 2000-2007
Office Manager, Customer Service
Responsible for balancing store safe and registers.
Keeping adequate records and data
Efficiently handling complaints and satisfying customer service.
Successfully communicating with customers.
Successfully arranging, organizing and labeling departments
Responsible for duties during inventory
McDonalds in Spindale, NC 1994-1998
Manager
Supervised and trained other employees
Lead staff in completing required goals and duties
Efficiently providing consumers with pleasant experience
Handling employee conflicts and daily situations
Community Service Volunteered at Salvation Army several times for extended periods.
Contact: Robin Shiltz: Director Of Social Service 540-***-****
References
- Jay Golladay: HR Director, Harrisonburg Community Health Center
- Barbra Wanger: Assistant Director of Nursing, Virginia Mennonite Retirement
Community 540-***-****
-Hillary Whonder-Genus, MD Medical Director
Contact this candidate