Sherry A. Lyle

*** ***** ******* ******

Athens, AL 35611

256-***-****

acx49n@r.postjobfree.com

Objective

Clerk with 9 years of experience handling confidential tasks and improving clerical processes with efficiency, reliability, while consistently attaining customer satisfaction. Seeking employment with possible continuing growth.

Education

Calhoun Community College, Decatur, AL

Core Studies

University of North Alabama. Florence, AL

Core Studies

Austin High School, Decatur, AL

Graduated

Professional Experience

October 2016 to Present

Cash Office Clerk

Sears Holding Company, Athens, AL

Duties included: Daily counting of store monies, data entry, filing, balance troubleshooting, preparations of daily register tills and register loans, weekly deposits and denomination orders, running Beginning, Midday and End of Day reports, knowledge of cash office computer software, and maintaining standard office equipment. November 2014 through September 2015

Patient Relations Coordinator

American Family Care, Athens, AL

Duties included: Opening and closing clinic offices, answering multi-line office phone; (avg. 25 calls/day), scheduling and cancellations of patient appointments, registration of patients, insurance verification and documentation, patient data entry in Docu Tap and Centricity, collecting co-pays and balances, running End of Day reports, balancing accounts and completing daily deposit slips, managing patient flow of waiting room, resolving patient complaints in a polite and timely manner, maintaining standard office equipment and ordering office supplies.

January 2005 through September 2013

Information Help Desk Clerk

Athens State University, Athens, AL

Duties included: Opening and closing Student Union Building, operating multi-line switchboard (Shoretel System); (avg. 40 to 175 calls/day), routing calls to all campus departments, presenting relevant information to students, faculty and administrators, answering inquiries from public regarding campus events. Assisted Admissions and Records Office department by answering daily admissions email, running student schedules, processing transcript requests and add/drop forms, entering student data, assigning and resetting student pin numbers, assisting students with enrollment and registration, ensured proper filing of student records and maintenance of records. Assisted Business Office department with annual Fiddlers’ Convention in October. Assisted Student Activities department in student events. July 2003 through January 2004

Retail Store Manager

American Digital-Nextel Cellular Phones, Muscle Shoals, AL Duties included: Inside sales, customer support, resolving customer complaints, filling out contracts, basic accounting, outside sales representative referrals, telemarketing, office supplies orders, inventory, training of inside store associates, coordinating outside promotional and marketing events.

Special Skills

Excellent professional communication and organizational skills, ability to maintain complete confidentiality, ability to multi-task and work with minimal supervision, professional demeanor and ability to work well with team members, experience with Microsoft Office, Microsoft Word and Microsoft Excel.

References

Upon request

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