Customer Service Sales

JAGANATHA PRABU MATHIYALAGAN

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Seeking assignments in Retail Management

Professional profile

B.E. (ECE) with nearly 2 years of experience in networking field. Adopt at carrying out various tests & inspection for various processes and checking the quality. MBA (GENERAL) with over 6 years of experience in leading retail sectors in London, Skilled at monitoring the quality of the products in retail sector. An effective communicator with excellent relationship management skills and strong analytical, leadership, decision making, problem solving, organizational abilities, and customer service.

Area of expertise

Imparting continuous on job training to the workforce for enhancing their productivity & operational efficiencies through knowledge enhancement / skill building.

Preparing manuals & work instructions, stock management, quality check, man & money management

Designing strategies for the accomplishment of the organizational visions and targets.

Career graph

Kala fine collections

Mannargudi, Tamilnadu, India

Store Manager

(June 2015 to till date)

Responsible for all the inventory and make sure everything is in stock.

Responsible for payroll, duty chart cash handling & human resource.

White horse wines

Greater London, England

Store Manager

(July 2014 to March 2015)

Key deliverables

I have been managing and motivating a team to increase sales and ensure efficiency, stock levels and making key decisions about stock control.

Managed stock levels and making key decisions about stock control, analyzed sales figures and forecasting future sales.

Ensured standards for quality, customer service and health and safety are met, resolved health and safety, legal and security issues.

Responding to customer complaints and comments, organizing special promotions, displays and events.

Initiated changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market, awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.

The cooperative food

Greater London, England

Store supervisor

(January 2010 to June 2014)

Key deliverables

Build very strong relationship with customer as well as my co – worker.

Achieving weekly targets by reducing leakages and wastages.

Carrying out daily stock checks and ensuring that health and safety regulations are complied with.

Managed retail staff, among which includes people working on the floor, and the cashiers.

Maintained inventory and ensure items are in stock.

Handled customer complaints, issues and questions.

Tesco dot com

Greater London, England

Quality department (part time)

(January 2009 to December 2010)

Key deliverables

Worked in a warehouse where customers buy their products through online.

I had to ensure whether the products are packed as per the company standard.

I had to ensure whether the customers are satisfied with our services.

Mugil technologies (p) ltd. Chennai, India

System administrator

(May 2006 to February 2008)

Key deliverables

Dealing with configurations, and reliable operation of computer systems, multi-user computers, such as servers.

To ensure that the uptime, performance, resources, and security of the computers he or she manages meet the needs of the users, without exceeding the budget

To meet these needs, a system administrator may acquire, install, or upgrade computer components and software; provide routine automation; maintain security policies; troubleshoot; train and/or supervise staff; or offer technical support for projects.

Academia

2010 MBA (General) from Kensington College of Business, London, University of Wales, U.K.

2005 B.E. (ECE) from Rajalakshmi Engineering College, Anna University, Chennai, India,

2001 H.S.C. from National Higher Secondary School, Mannargudi, Board of Examinations,

Tamilnadu, India.

1999 S.S.L.C. from National Higher Secondary School, Mannargudi, Board of Examination

Tamilnadu, India.

Personal Details

Date of birth : 05 – 06 – 1984

Language known : Tamil & English

Passport number : N6346996

Permanent Address : 8, Akkarai Mariyamman koil North Street,

Mannargudi – 614 001

Nationality : Indian

Location Preference : UAE, United Kingdom

Declaration

I do hereby declare that the above-furnished information is true to the best of my knowledge and belief.

Yours sincerely,

(JAGANATHA PRABU MATHIYALAGAN)

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