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Customer Service Sales

Spring, Texas, 77373, United States
January 06, 2017

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Youry P. I. Amos

**** ******** **.

Cell: 281-***-****

Objective: To secure an entry-level administrative or supervisory position in the hospitality industry with a stable company offering the opportunity for professional development and advancement.

Summary of Qualifications:

20 years of:

training and supervising newly hired employees

being entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers

sales and marketing

Safety and Sanitation

Recorded and maintained a variety of financial transactions for utility and restaurants

Strong communications and organizational skills

Knowledge of general office procedures

Type 50 wpm and 10 key by touch

Experienced with commercial and proprietary software (Microsoft Word, Power Point, and Excel)

Short Term/Contract Assignments:

July 2002-November 2002

Dean’s Professional Services, Inc.

Accelerated Resources Management (ARM)

Reimbursement Clerk

Maintained an accurate account of all cash, checks, and charge transactions daily for maximum reimbursement to patients. Also, produced financial reports on the daily, weekly, and quarterly basis.

University of Texas Health Science Center


Memorial Hermann Hospital Texas Medical Center

Coder Outpatient

Assigned and entered appropriate ICD-9-CM and CPT-4 codes to outpatient diagnoses, treatments, and procedures utilizing a 3M-encoder system.

June 2001-July 2001 and January 2000-April 2000

Riverside General Hospital (Internship)

Quentin Mease Hospital & Martin Luther King Clinic (Internship)

Performed statistical analysis and abstracted data from medical records for administrative and clinical decision-making. Prepared charts for patients. Located charts utilizing a computerized system, performed outpatient coding and release of information in an acute care setting.

Permanent Employment History:

August 2012--Present

The Cheesecake Factory

Classroom Facilitator/Lead Trainer/Server

Serve as solo Classroom Facilitator training all newly hired servers and cashiers. Coach and motivate, and develop new and existing employees moving up in positions. Demonstrate a passion for excellence and quality assurance of both food and hospitality.

June 2009-July 2012

Pappas Seafood House

Trainer/To-Go Specialist/Bartender/Headwaiter---Server/Banquet Server and Advisor

To teach/coach how to provide fast, personalized, and efficient service to all guests by making suggestions of menu items upon request and explaining how various menu items are prepared, describing ingredients, and cooking methods. Ensuring the guest feel right at home by being a team player and a positive coaching model among staff members with the attitude of putting the guest first at all times.

As the to-go specialist, my duties included coordinating to-go orders for the shift, building and retaining relationships with to-go guests. I connected with local businesses and communities to become the restaurant of choice placing to-go orders utilizing marketing and promotional tools.

As a headwaiter, I was responsible for reconciliation of cash at the shifts end.

As a banquet advisor, I worked closely with the banquet coordinator with the scheduling of events, planning of meals and beverages, and assisted with the organization of the smooth presentation of staff, food, and facility.

March 2011-May 2011

Sodexo USA, Texas Southern University (Internship)

Worked closely with managers to ensure the full execution of running quality shifts, driving sales, and profit performance of retail stores. Also worked with management as they supervised and oversaw daily operations to ensure profitability through store presentation, customer service, and daily operational cost control.

September 2005- May 2009

Saltgrass Steak House

Trainer/Server/To-Go Specialist

Taught and trained how to provide fast, personalized, and efficient service by making each guest feel right at home by being a team player and a positive coaching model. Suggestively offering menu items while delivering attractive, hot, great tasting product and ensuring the 110% Guest First Attitude standard at all times.

May 1996- August 2005

The Olive Garden

Certified Trainer/Server/Bartender/To-Go Specialist

Taught and trained all newly recruited servers to provide fast, personalized, and efficient service by making all feel special, by being a team player and suggestively offering menu items and delivering attractive, great tasting food to ensure 100% Guest Delight and providing each guest with a genuine Italian dining experience.

August 1993-March 1996 and August 2000-Decenber 2001

Texas Southern University Band Program

Student Office Assistant

Assisted the band directors and office manager in the smooth operation of a 200+ member band, quickly made travel arrangements for the directors at a moment’s time, produced reports, typed correspondences, interacted heavily with the public via telephone and personal, and handled heavy record management and data entry.

Volunteer Activities:

Alpha Kappa Alpha Sorority Inc.

September 2000-December 2014

Turner Elementary School

Tutor/Mentor Number Sense Club

Student organization that focused primarily on the advancement of mathematics in elementary students. The following concepts are taught on the elementary level:

Solving real-life problems involving percent and decimal portions

Choosing measurement units to make sense for a given situation

Comparing physical measurements within and between the U.S. and metric systems

Comparing degrees Fahrenheit and Celsius on real-life situations

September 1996-December 2001

Texas Southern University Band Program

Tutor Remedial Mathematics

Tutored remedial mathematics which focused on basic mathematical functions such as addition, subtraction, multiplication, and division. As a result in teaching these basic concepts, students were able to keep up with advanced courses, better study and learning habits.

Activities and Honors:

Golden Key National Honor Society – Lifetime Member

National Dean’s List 1999-2001

President’s List 1999-2000

TSU College of Pharmacy and Health Sciences Dean’s Award 2001

Pappas Spirit Award 2010 this award is awarded every six months (October and April)

Pappadeaux Seafood Kitchen Opening Team in Pharr, TX, September 2010

Guest Driven Award 2011 Pappas Restaurants

Awarded numerous certificates for service and hospitality 2010-2011 Pappas Restaurants


Received BS Degree December 2001

Major: Health Information Management

Texas Southern University

Cumulative Grade Point Average: 3.27/4.00 (Cum Laude)


Texas Food Handler


Expiration Date: 08/18/2018

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