Customer Service Sales
Resume:
Youry P. I. Amos
Cell: 281-***-****
Email:*********@*******.***
Objective: To secure an entry-level administrative or supervisory position in the hospitality industry with a stable company offering the opportunity for professional development and advancement.
Summary of Qualifications:
20 years of:
training and supervising newly hired employees
being entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers
sales and marketing
Safety and Sanitation
Recorded and maintained a variety of financial transactions for utility and restaurants
Strong communications and organizational skills
Knowledge of general office procedures
Type 50 wpm and 10 key by touch
Experienced with commercial and proprietary software (Microsoft Word, Power Point, and Excel)
Short Term/Contract Assignments:
July 2002-November 2002
Dean’s Professional Services, Inc.
Accelerated Resources Management (ARM)
Reimbursement Clerk
Maintained an accurate account of all cash, checks, and charge transactions daily for maximum reimbursement to patients. Also, produced financial reports on the daily, weekly, and quarterly basis.
University of Texas Health Science Center
Coder
Memorial Hermann Hospital Texas Medical Center
Coder Outpatient
Assigned and entered appropriate ICD-9-CM and CPT-4 codes to outpatient diagnoses, treatments, and procedures utilizing a 3M-encoder system.
June 2001-July 2001 and January 2000-April 2000
Riverside General Hospital (Internship)
Quentin Mease Hospital & Martin Luther King Clinic (Internship)
Performed statistical analysis and abstracted data from medical records for administrative and clinical decision-making. Prepared charts for patients. Located charts utilizing a computerized system, performed outpatient coding and release of information in an acute care setting.
Permanent Employment History:
August 2012--Present
The Cheesecake Factory
Classroom Facilitator/Lead Trainer/Server
Serve as solo Classroom Facilitator training all newly hired servers and cashiers. Coach and motivate, and develop new and existing employees moving up in positions. Demonstrate a passion for excellence and quality assurance of both food and hospitality.
June 2009-July 2012
Pappas Seafood House
Trainer/To-Go Specialist/Bartender/Headwaiter---Server/Banquet Server and Advisor
To teach/coach how to provide fast, personalized, and efficient service to all guests by making suggestions of menu items upon request and explaining how various menu items are prepared, describing ingredients, and cooking methods. Ensuring the guest feel right at home by being a team player and a positive coaching model among staff members with the attitude of putting the guest first at all times.
As the to-go specialist, my duties included coordinating to-go orders for the shift, building and retaining relationships with to-go guests. I connected with local businesses and communities to become the restaurant of choice placing to-go orders utilizing marketing and promotional tools.
As a headwaiter, I was responsible for reconciliation of cash at the shifts end.
As a banquet advisor, I worked closely with the banquet coordinator with the scheduling of events, planning of meals and beverages, and assisted with the organization of the smooth presentation of staff, food, and facility.
March 2011-May 2011
Sodexo USA, Texas Southern University (Internship)
Worked closely with managers to ensure the full execution of running quality shifts, driving sales, and profit performance of retail stores. Also worked with management as they supervised and oversaw daily operations to ensure profitability through store presentation, customer service, and daily operational cost control.
September 2005- May 2009
Saltgrass Steak House
Trainer/Server/To-Go Specialist
Taught and trained how to provide fast, personalized, and efficient service by making each guest feel right at home by being a team player and a positive coaching model. Suggestively offering menu items while delivering attractive, hot, great tasting product and ensuring the 110% Guest First Attitude standard at all times.
May 1996- August 2005
The Olive Garden
Certified Trainer/Server/Bartender/To-Go Specialist
Taught and trained all newly recruited servers to provide fast, personalized, and efficient service by making all feel special, by being a team player and suggestively offering menu items and delivering attractive, great tasting food to ensure 100% Guest Delight and providing each guest with a genuine Italian dining experience.
August 1993-March 1996 and August 2000-Decenber 2001
Texas Southern University Band Program
Student Office Assistant
Assisted the band directors and office manager in the smooth operation of a 200+ member band, quickly made travel arrangements for the directors at a moment’s time, produced reports, typed correspondences, interacted heavily with the public via telephone and personal, and handled heavy record management and data entry.
Volunteer Activities:
Alpha Kappa Alpha Sorority Inc.
September 2000-December 2014
Turner Elementary School
Tutor/Mentor Number Sense Club
Student organization that focused primarily on the advancement of mathematics in elementary students. The following concepts are taught on the elementary level:
Solving real-life problems involving percent and decimal portions
Choosing measurement units to make sense for a given situation
Comparing physical measurements within and between the U.S. and metric systems
Comparing degrees Fahrenheit and Celsius on real-life situations
September 1996-December 2001
Texas Southern University Band Program
Tutor Remedial Mathematics
Tutored remedial mathematics which focused on basic mathematical functions such as addition, subtraction, multiplication, and division. As a result in teaching these basic concepts, students were able to keep up with advanced courses, better study and learning habits.
Activities and Honors:
Golden Key National Honor Society – Lifetime Member
National Dean’s List 1999-2001
President’s List 1999-2000
TSU College of Pharmacy and Health Sciences Dean’s Award 2001
Pappas Spirit Award 2010 this award is awarded every six months (October and April)
Pappadeaux Seafood Kitchen Opening Team in Pharr, TX, September 2010
Guest Driven Award 2011 Pappas Restaurants
Awarded numerous certificates for service and hospitality 2010-2011 Pappas Restaurants
Education:
Received BS Degree December 2001
Major: Health Information Management
Texas Southern University
Cumulative Grade Point Average: 3.27/4.00 (Cum Laude)
Certification:
Texas Food Handler
TXFC-335023
Expiration Date: 08/18/2018
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