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Customer Service Human Resources

January 06, 2017

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Kau Hooker

Phone: 240-***-**** l


MSWord and Excel


Running payroll bi-weekly register ADP, Qqest and Tops


PeopleSoft (GenserV), VirtualEdge

Performing background checks and Scheduling drug screening in HireRight and GIS systems

Providing customer service

Jonas Club House Payroll Software

AccessIT! (Badge System)

Professional Experience


Human Resources Coordinator

Primarily responsible for the full new hire and rehire on-boarding process for 194 stores, Distribution Center and Corporate

Complete daily Separation and Status Change Reports working in the HUB

Responsible for training and coaching District Managers and Store managers on the HUB systems for Status Changes and Separations

Answering and responding to all incoming calls on the HR Group line to support questions in the field

Background check process administration for returning Education Rep. Support: Ordering and entering all background information into GIS System. Track status and notify managers of status / results.

Employment verification responses using Everify

Benefits enrollment setup and answering questions on plans and COBRA when applicable

Department mail distribution

Support HR department with special projects

By weekly payroll processing

Full HR function

RANSTAD GENESIS HEALTHCARE (Contractor), Kennett Square, PA 08/2014 – 03/2015

Human Resources Generalist

Responsible for MD, DC, DE, KY, WV, GA healthcare onboarding for new hire Respiratory, Occupational, Physical and SLP therapist using GenSERV System, PeopleSoft and VirtualEdge.

Consult and maintain on-going contact with Recruiters, Program managers and Area Directors to provide all HR guidance in order to clear candidates to start employment

Manage and resolve complex candidate relations issues through effective, thorough and objective investigations.

Maintained in-depth knowledge of all supported states understanding their legal hiring requirements in each position.

Day-to-day management of candidates, reducing legal risks and ensuring all regulatory compliance are followed.

Providing day-to-day management of candidates coming onboard by coaching, counseling in career development.

Working closely with management and employees to improve work relationships, building morale to increase productivity and retention.

Uploading new employee ID badge using AccessIT! Before new hired is boarded.

Providing HR policy guidance and interpretations when needed.

FIRSTGROUP AMERICA, Capital Heights, MD – Department of Transit 6/2013 – 07/2014

HR/ Recruiter & Payroll Specialist and Reconciliation Contractor

NATIONAL BUILDING MUSEUM, Washington, DC 11/2011 – 06/2013

Volunteer Front Desk Associate and Tour Guide

GMV SPACE SYSTEMS, MD 10/2010 - 10/2011

HR Generalist / Recruiter


Staffing Specialist / Recruiter

Handled full recruitment cycle (screening, scheduling, interviewing, negotiating and following through once candidate was hired)

Drafted and place advertisements for all open positions

Advertised open listings on local job boards, social and professional media sites.

Verified professional references, e-verify and background check

BACK OFFICE SUPPORT SERVICES, Congleton, UK 10/2006 - 2/2008

Payroll Specialist

Responsible for complete payroll process for between 200-300 temps which included maintaining and updating employee payroll records (address changes, paycheck changes, taxes, raises and benefits).

Research and verify all new contracts using Pegasus system

Input and update new employees

Setup all new contracts

Run weekly timesheet calculating tax deductions

Run validation report for BACS submission

Handle client queries




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